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March 2025 by Robert L
Customer service is generally very good
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February 2025 by Alice Montoya
We had AAA for 5 years and every year it went up but they wouldn't tell you why and the road service we all had road service my oldest son got stranded and he called for a tow they told him it would be a hour well they hour turned into 5hrs so they never picked him up so had to pay out of pocket for a tow my other son and I it happened the same thing happened we had 2 houses and 5 cars 1 bike we closed those all in less than 1 yr not only that they take money from checking account without letting you know
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December 2024 by Daniel Wahl
Several times in the past (3 years and 7 years ago) we have used AAA to come out, test our car battery and replace it. We couldn’t have been more pleased.
Fast forward to today. I knew the battery was bad so called AAA. The technician verified the battery was bad but since he didn’t have a replacement with him insisted that I was responsible for replacing it. He gave me the address of the nearest AAA shop. After arriving there, the repair shop wanted to charge me to test the battery again and not honor the warranty on the original battery. He indicated the technician should have replaced it to get the warranty honored.. Uggh. Finally the repair facility gave me a discount on the battery but it would have been nice if the original technician would have located a battery and replaced it.
I feel Iike AAA roadside assistance has turned into a joke. Next time the car battery dies I plan on replacing it myself. It would be much easier and faster than calling AAA.
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December 2024 by Joe Lawler
Probably the most expensive car insurance in New Mexico. They raised my rates with no notification or explanation. When I called and asked why my rates went up so much, they told me it didn’t. What a bunch of scammers!! It went up 45%. I haven’t had an accident in 35years. My credit score is excellent.i was a loyal customer for years. As well as my family. My family also dropped their insurance
I don’t recommend this company at all.
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November 2024 by Jessie Myrehn
I'm sick of AAA emails 4 times a day. I've asked for it to stop. I still get them. It stops or I cancel my account after 21 years with AAA
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August 2024 by Coach Blue
It took me a while to post my concerns about this, but this was the worst customer service ever! Very unprofessional.
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June 2024 by Jau6429
Purchased AAA for peace of mind when traveling and when the time came that I needed them they left me stranded in 104° plus weather with my family. Called for an emergency tow and was told that I could only tow one vehicle when I had the RV plus package . Them later told that only to the nearest town when I had the 200 mile tow guarantee. When my girlfriend tried to call back they put her in a loop of pointess questions in the chat bot.. SCAM do not purchase this scam from them
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June 2024 by Glenda Lynda
I was canceled after I had spoken to a lady who took my money from my new card. The agency is having a hard time in fixing the problem.
I am not going to get stuck with this con job. I have read some bad reviews. I am already frustrated with the person who talked me into car insurance. Now it has been canceled.
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March 2024 by christine grady
I was dropped from my policy after over 20 years of service! No one cared….I was treated like Gold at State Farm…..No going back
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February 2024 by mieko hirabayashi
I had been with AAA for 6 years (just for auto insurance and a member for well over a decade) but I have realized that their business practices are Shady and they trap you into having to deal with their terrible customer service. I first found this out when I was getting home insurance for the first time. Apparently there is a central system that most insurance companies report to so that you can show that you have been a good customer over the years that you have been with them. I was told AAA does not report to this central system so I had to get a letter from them. And then when I did they said I had only been with them for 6 months—- but it’s because I went from aaa ca to aaa nm so they considered that some type of gap or change in my insurance coverage: so I ended up with a higher rate in home insurance. It wasn’t a huge difference in the amount at the end of the day but the frustration I went through to get the letters was not worth it. Then a couple years later I tried to add on a new vehicle. It was a larger vehicle that I got used for family trips and there were still some stickers on it I had to get it removed but the lady at aaa said that was fine. Then it went to underwriting and they told me they would not insurance it because of the stickers: I was frustrated so I just went elsewhere and thought that was that. Then I January I get a letter with them saying they had cancelled my insurance. I called and asked why would it be cancelled—/ well apparently my bank determined that this was fraud because they tried to change me over 700 at one time. That was for the car they never covered! So I’m frustrated and the customer service agent tells me she will make sure this gets fixed. I say OK and ask what I need to do to pay off the rest of the 6 month period for my car only because I don’t want them trying to charge me for something they explicitly would not cover. I paid it and I get another notice that I still owe over 500. When I talk to someone else she tries telling me that I never paid for anything before January and all this stuff was past due. At this point I’m so frustrated I just say cancel everything, I’m not paying for anything and else because you cannot even tell what is what in my account anymore and want me to pay for the vehicle you explicitly told me you would not cover. I already got other insurance and proved that to them and they are still trying to charge me. I cannot even express how frustrated I am with this company. Please stay as far away from these guys as possible
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January 2024 by Robert S.
i canceled my membership the same day i got it because i found out my vehicle was already covered i have been fighting with these people for a refund for over two weeks watching grass grow and pulling teeth are alot easier to do
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January 2024 by David Edwards
I got my international driving permit here. The place was calm and organized, and the process was quick and affordable.
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January 2024 by Renika Tafoya
thanks mike brown thanks for turning a bad situation in to a good one and getting my family home safe
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November 2023 by Tanner Jacobazzi
We've been with Tripple A for several years, and had encounterd issues with them. There app is awful, customer service is ok depending on who to talk to, and they have taken my money and tried to get away with it.Every 6 months I would have to call these guys to take my payment for my insurance, they would have trouble due to “the payment being too big”, or “it was a Friday”, heard it everytime I called them to get this issue resolved.One day, they called me about my card not working because they had my old card in the system. That old card was not in use for 2+ years, and they have taken money out of my current card before but ended up trying to charge my old card several times. The app had my new card information and had it verified again by phone thats it's on file to receive auto transactions. They still kept the old card info even though they've told me they deleted it.Finally, they called me to renew my auto policy that they couldn't get to work due to trying to get money from my old card again. They took my money from the current card, and said I was good to go! 30 days later they canceled my policy and told me I didn't pay even though my bank statements said I paid triple a. I called them to refund my money that I paid them 30 days ago and received my check in the mail shortly after. I asked why didn't they renew my auto policy when they called me? She said “who knows”. Well at least they were honest about not caring.I switched to another insurance company and never had to deal with these issues again. Tripple A has definitely gone down hill badly to the point my family and friends wanted out. I would be careful with these guys if you are insured with them.
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November 2023 by John W.
Just moved here. Had a title sent here from another state to register my car in NM. This was an option from the NM MVD website. AAA never called me, no letter, wouldn't answer the phone. So I went in to check on it and learned they had sent it back to the lienholder, because they don't hold title. So why was that an option on the MVD site?
