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January 2024 by Robert S.
i canceled my membership the same day i got it because i found out my vehicle was already covered i have been fighting with these people for a refund for over two weeks watching grass grow and pulling teeth are alot easier to do
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January 2024 by David Edwards
I got my international driving permit here. The place was calm and organized, and the process was quick and affordable.
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January 2024 by Renika Tafoya
thanks mike brown thanks for turning a bad situation in to a good one and getting my family home safe
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November 2023 by Tanner Jacobazzi
We've been with Tripple A for several years, and had encounterd issues with them. There app is awful, customer service is ok depending on who to talk to, and they have taken my money and tried to get away with it.Every 6 months I would have to call these guys to take my payment for my insurance, they would have trouble due to “the payment being too big”, or “it was a Friday”, heard it everytime I called them to get this issue resolved.One day, they called me about my card not working because they had my old card in the system. That old card was not in use for 2+ years, and they have taken money out of my current card before but ended up trying to charge my old card several times. The app had my new card information and had it verified again by phone thats it's on file to receive auto transactions. They still kept the old card info even though they've told me they deleted it.Finally, they called me to renew my auto policy that they couldn't get to work due to trying to get money from my old card again. They took my money from the current card, and said I was good to go! 30 days later they canceled my policy and told me I didn't pay even though my bank statements said I paid triple a. I called them to refund my money that I paid them 30 days ago and received my check in the mail shortly after. I asked why didn't they renew my auto policy when they called me? She said “who knows”. Well at least they were honest about not caring.I switched to another insurance company and never had to deal with these issues again. Tripple A has definitely gone down hill badly to the point my family and friends wanted out. I would be careful with these guys if you are insured with them.
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November 2023 by John W.
Just moved here. Had a title sent here from another state to register my car in NM. This was an option from the NM MVD website. AAA never called me, no letter, wouldn't answer the phone. So I went in to check on it and learned they had sent it back to the lienholder, because they don't hold title. So why was that an option on the MVD site?
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November 2023 by Joseph Brumfield
What a disgusting experience. Seven almost eight years ago I started throwing money at these people. Over the last three years, every six months, price hikes. The same old car, doing the same old thing, they never stop demanding more. Every call or face to face interaction was horrible, and completely unprofessional. I constantly got child like attitude from employees, or basically blown off. Ridiculous bunch.
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October 2023 by Malachi C.
The travel agents here are nice and helpful. The all-around playful atmosphere makes the place feel welcoming and not uptight.
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September 2023 by Kristen C.
Triple AAA charges quite a bit for insurance. We have never used the road side assistance in the three years we have had this insurance. Unfortunately, we did need their services on Saturday night after church. My husbands starter went out and we needed a tow. I requested assistance through the app at 6:30. My husband took off the starter, bought a new one, and replaced it all while "waiting for a provider to be dispatched" We were there over 3 hours. I had two phone calls with Triple AAA, stating they had no providers in ALL of Albuquerque, that could come help.
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September 2023 by Susan Boone
their roadside services is HORRIBLE! I Tried numerous times to a LIVE PERSON ! Yet all I kept getting was switched to a robot chat! No thanks.
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August 2023 by Judith Jermark
Called for Roadside Service in Albuquerque NM and was shown long articles about using messaging. Never was able to speak to a human and I gave up.
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July 2023 by Andrew R
Do not use this office. Steve Miera will lie to your face to get you to sign up. Once you sign up he will not return your phone calls. Do not use them. No one from his office will call me about this awful situation. You’re better off calling Corporate
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July 2023 by Randall W.
AAA Sponsored CNM CATALYTIC CONVERTER ETCHING 07/22/2023 09:00 to 15:00 too bad so sad all slots were sold out before being announced to the Public just like concert tickets and whatever else is going to be offered to the public
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July 2023 by Mr. S
I just got my international drivers license from this location, I was instructed the stamp they give has to be clear and visible whenever driving in another country, they then proceeded to give me a wet stamp that for the last two weeks has still not dried. The branch manager here should have no problem correcting this, everyone behind the counter was very nice. I look forward to being taken care of soon Jesuel as I am a gold member of many many years. Show me you’re a competent leader and correct this issue immediately.
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July 2023 by Marcelina
Service at this AAA location was excellent! I very much appreciate it when I can leave a place satisfied and confident as I was after visiting AAA on Montgomery!Their customer service is friendly, knowledgeable, and fast. I would highly recommend an in-person visit for passport photos, international licenses, car rentals, and other travel agent services.
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July 2023 by Stephanie Brenn
Just had a wonderful experience with Autumn. She helped us book a Disney vacation. She was knowledgeable and kind and so so so helpful. When I book another vacation in the future I'll make sure to work with her!
