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January 2024 by josie cooley
They are helpful from the moment you walk in. Isles are clean and good width for comfort. They did not have a specific item, I do not think is being made any longer but we had to stop and look. I will be back Thank you.
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January 2024 by zia-son18 Lucero
Love the personal touch of the small store!
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December 2023 by Giselle Solis
Very nice and kind staff?
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December 2023 by Sue S.
I ordered 4 Christmas decoration items on October 29. It is now 4 days into December and they have not yet been shipped. One item is apparently on backorder, the others are scarce. The local store has tried to be helpful, but has had trouble getting information. Ace has not communicated with me in any way -- no email or phone calls. Their suggested solution is to cancel the order. I want the items I paid for!
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November 2023 by Adrian Almeida
I almost don't want to post this because I would hate for anything to change there. But this Ace is awesome. You can find good deals, and everything you need is there. I was approached 4 times to see if I needed help. Everything was really well organized and the place was super clean. You can tell they have hired the right people and even the customers were kind. It felt like I went back in time to a hardware store in the 80s. Wish I lived closed to this store and I would be a regular for no reason other than to walk around looking for a deal. Great job team.
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November 2023 by Robin Wood
Has never had any thing I needed. People in the store I visited were so rude, and didn’t even want to help!
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November 2023 by Cynthia Reed
Great service, a good sale and they had what I needed. The plus is the store delivered the new grill for free.
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October 2023 by Patrick Schutte
Pricey but has what I need closer and faster.More employees per square foot but blocking aisles before store closes is pretty aggravating.
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October 2023 by Victor Jensen
Very convenient for me. Helpful staff. Usually have what I need.
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September 2023 by Andrew S.
Needed a spare key for 1 of my motorcycles and the guy Evan was really nice and patient. I came in 6 minutes before closing and the first key didn't come out correct so I asked him to try again and he did and it was perfect. Stayed late after closing and he was just very calm and collected. If I were in his shoes I would have been super annoyed, but he's a hard worker and had much to do still but he didn't complain huff or puff he was very nice, this kids going places.
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August 2023 by Donald Spatz
Got the four things on my list without hassle. A nice store
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August 2023 by Nick
I am an introductory level DIYer and have found everyone at this store to be very helpful. Even when I was installing something incorrectly and was asking for a replacement part, they helped me figure it out without giving me a hard time. I’ll be coming back as new projects come up.
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July 2023 by Sant Leo
I have visited three different Ace Hardware stores all around Albuquerque, and each one presented me with a very negative experience. The employees are not friendly and the managers are very stingy. I never felt like a valued customer, and every time I visited an Ace Hardware store, I always left empty-handed. I even had a manger lie to me. She told me that I could not use a coupon because I ordered online and my product did not come from their store but from the warehouse. I was shocked at the blatant lie as I had only made my online purchase minutes ago from my home down the street. I received an email that said my product was available for pick-up only at this particular store. I do not appreciate being lied to. I also do not appreciate how stingy all three Ace Hardware store managers are. This has created a very negative opinion of all Ace Hardware stores. I would not ever choose to shop at any Ace Hardware store because I do not believe that I will ever be appreciated as a customer and I do not ever feel that I would find a good value here. Employees do not honor coupons and will even lie to you rather than honor the coupon. I have never, ever, in all of my life, been made to feel this way at any other store I have ever shopped at anywhere. Shame on Ace Hardware.
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July 2023 by Granger Elfers
They had no idea of what I was looking for even when I showed them a picture of it. Didn't carry a simple digital multimeter but said he could order one if I prepaid.
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July 2023 by Tracy N.
I love this store. The employees have consistently gone above and beyond for me. Examples: the time my dog ran right thru our patio's screen door. I couldn't fit the door frame into my suv. So I'd resigned that I'd have to buy a screen repair kit instead and do it myself. Ugh. After talking with them the offered to come to my house and pick up the screen, fix it, and bring it back to me. No extra charge. Heck yeah! Now THAT is amazing service. I had another of my screens done there not long ago and when it didn't quite fit, the gentleman happily redid the screen for me. I appreciated that tremendously. Today I inquired about the grills on display. When I wasn't sure about what they offered, they looked online and told me I could get another grill model at Lowe's. Who does that? Amazing. But because of that, and the fact that if I got a grill from them, they would assemble it and deliver it for no charge, I of course found a grill there at Ace and went with them. I mean, who wants to assemble a grill??? Certainly not me! So....yeah. I love the staff at this store. I'm hooked.