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March 2024 by Pavadee Yee
Arrived to Albuquerque Airport late on 2/29/24. Was pleasantly greeted by Sonia at Alamo desk. Friendly, kind, courteous & attentive. Quick service to get my car rental!
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March 2024 by Jim Bolduc
The staff at both the desk and area we picked up the car were friendly and very helpful. I will definitely rent from them again
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February 2024 by Jenny Nguyen
Brianna, the store manager, is AWESOME! We did the "Skip the Counter" method and she took us right to the available cars that were AWD. Of course, not all of our luggages fit since we were going skiing so she showed us the next size up. Not a significant increase. The car was very clean. It had a dent but she took a pic and so did we. If you travel here, do the "skip the counter" method, it's such a time saver. Will use them again. Great customer service!
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January 2024 by Kevin Degraaf
Justin was very efficient, got me out fast the whole experience was excellent thanks Alamo
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January 2024 by Marcelo Luna
No problem at all, got good price.
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January 2024 by Dave in Philly
After retrieving our luggage at the carousel, we proceeded to theAlamo rental car counter. Surprise! No one was there. Instead, a smallish placard directed up to an Enterprise counter for the rental car transaction.
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January 2024 by Mary Encore
Horrible experience trying to change reservation to my name... in fact the review request came to my email still with my husbands name on it! This is after i changed it online before picking up car, as did my husband and i also did it again in person at Alamo desk in Albuquerque when i went to get car...lady at desk is only reason i am giving review anyStars as she was very nice and professional... even though she clearly did not do her job either...then there was the rude man David, at the gate who took my paperwork and said I wasn't authorized to leave the lot and blocked me in like i was going to run with the car!... then another guy came over and after 45 min of taking my info once again meaning this was the third time i have given alamo my cc number and drivers license and said he was canceling initial Reservation and creating a new one ... clearly he did not as i was charged twice... how could i have driven off lot in two cars?..and yes both reservations still under my husbands name but on my credit card....Still trying to get a refund on that... i have documented all communication and even snapped some pics ... hoping they look at their surveillance to see me, my time wasted and that i clearly did not leave with two of same vehicles... how's that for a review Alamo? Glad you asked....
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January 2024 by Meredith Frazier
Friendly, efficient service. Good price for the car.
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December 2023 by Vivian T
HIGHLY recommend Alamo at Albuquerque airport. There were plenty of staff in the evening drop off location even after 9 pm. Upon returning our rental van, we mentioned to Alamo staff, Sean and Edward, about a technical issue with the lighting and USB-C chargers in our van so that the next guest is aware. They patiently listened to our frustration and inconvenience without the car charger working properly. They apologized for the inconvenience and were going to report the issue. We were impressed with Sean and Edward's courtesy and professionalism. Overall, it was a great experience and I will be using Alamo again!
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December 2023 by Daniella Fernández
When I got sick and needed to extend the reservation, Alamo told me it would be an extra a 3 thousand dollars for only 4 days. When the main customer service at Alamo put in a request for the Albuquerque location to call me directly, to see if we could work something out or what cars were left, they never called never emailed and there was no way to reach them. I ended up having to drive almost SIX HOURS round trip while sick, just to drop off the Alamo car and rent from a different company for only $200. What a waste of time and gas for absolutely no reason except greed on their part. Also the tires on the vehicle had no tread which didn’t help being in the snow.
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December 2023 by Jessica Harlan
I had used the pre-check option to skip having to go to the counter. When we arrived at the pickup lot, it was raining and hailing. A friendly employee came out with an umbrella for us to use and offered to get the car and pull it up for us while we waited under a shelter. Car was in great condition (except it was out of wiper fluid). Drop off was also fast and easy. Highly recommend!
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December 2023 by Ashley Atondo
My experience with Alamo could not have been better! I was in need of a car last minute and was able to walk right up to the counter and make a reservation with no issue and for much less than other companies were trying to charge. Everyone I dealt with was super nice and friendly, including the one at the counter I reserved with, the one in the lot who helped me pick my car, and the one I returned the car to after my trip. Not only were they great to work with, but they gave me a couple different car options to chose from, which was a nice surprise. Overall, it was the best experience I could've hoped for given the circumstances I was in, and I could not recommend them more!
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October 2023 by Pierre Dil
Slow checkin. Absent Alamo representative, so National staff checked us in. A bit problematic to do car return at Albuquerque airport due to bad signage. Otherwise though, very nice clean car, and swift turn process once we found the right spot. Fair prices.
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October 2023 by Steve Neufeld
Precheck-in allowed us quick access to available cars without dealing with the line. Albuquerque was extremely busy due to, among other events, the balloon festival. This made limited available vehicles more pricey than usual.We did a slight upgrade, which was accomodated by the lot attendant. Very friendly individual. We received an suv in nearly new condition.The week went smoothly. return of vehicle was quick and pleasant.Thanks to Alamo for an "uneventful" experience.
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October 2023 by Gigi Flaner
The branch manager, Mikey Nolan, was extremely attentive, helpful, and went out of his way to ensure that I walked away with a positive experience, even after I had dropped off my car. I chose Alamo over another agency at this location (Albuquerque Airport) because of the reviews I read from others, and Alamo did not disappoint!
