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March 2024 by Sharis W.
Ordered custom set of couch and four chairs. Weeks after delivery a problem was discovered and reported. Problem was that trim on one chair didn't match the base of chair or the rest of the set. (Set wasn't damaged when delivered.) The problem with the chair is not because we ordered it incorrectly, yet we the customers have to live with the consequences of their mistake. We offered to return the defective chair for a refund. Their solution would leave us with refurbished chair for the price of a new custom chair. Furthermore the customer service department was not good at keeping their word when they said they would call. Weeks have essentially turned into months. Very disappointing service and proposed resolution for their mistake.
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February 2024 by Liza M.
The Menaul location is now closed. They've opened their new location on Carlisle south of I-40. Wow what a difference from the Menaul location. All one level. The furniture is gorgeous. And a great value in my opinion for many options. Staff was friendly and happy to help but not pushy. I found a great sofa for $549, great brand and taupe which has been hard to find lately. They a few charging stations as well.
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January 2024 by Leslie Oakes
I had seen a perfect sitting, swivel, Library-type chair at American Home Warehouse which I could not afford.On a chance, decided to visit the Inventory sell-out at the large A.Home store. Amazingly, the exact chair was in a corner all by itself....at a fraction of the price. Mr. Russell gave me his undivided, very professional attention. It was an excellent purchase with excellent service. I am so happy with the chair. Thank you !
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January 2024 by Luis Monroy
The best furniture store in Albuquerque, hands down. Their new location will be rocking soon mid February
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January 2024 by tyler blackwell
Ask for Kevin he is amazing! He listens to what the customer wants and is extremely knowledgeable regarding every piece of furniture in the store. My mother was in town and he went out of his way to be extremely kind and respectful to her. He helped me find the perfect couch for my living room and the deal I received was unbelievable for the quality of couch (Colebrook) I purchased. I’m still shocked by the deal Kevin put together for us. I think it’s safe to say American home furniture has the best quality furniture in New Mexico listed at very affordable prices. Whatever your budget they will be able to help. I can’t thank Kevin and the team enough. You won’t be disappointed stopping by the old store off Menaul before they move into their brand new location off I-40 east & Carlisle.
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January 2024 by Anita Medina
Our recent experience with American home furniture was outstanding. When me and my daughter walked through the doors we were greeted by Trisha Cohen who answered all of our questions. Trish was a huge help she was very knowledgeable and patient and it was a pleasure working with her. She set up the order and the next day when we made our purchase and picked up our item the two gentlemen working in the warehouse were also super nice and helpful. This was an all around great experience. THANK YOU
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December 2023 by Glenda Johnson
If you are interested in a piece of furniture that will last you a lifetime and beyond, this is your furniture store in Albuquerque! Professional, knowledgeable, and helpful staff will make sure you get the perfect piece for your home. They guarantee their products, they will deliver, and they will set it up for you. I remember buying a dresser from them when I was 10 years old, and I am still using it to this day (I'm 51 now)!
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December 2023 by Doug Phillips
Had a great experience this weekend at American home furniture and mattress. Trisha was outstanding and very genuine. She made us feel very comfortable with our purchase. This is the second time we’ve bought things from this business, and have been extremely satisfied. We highly recommend them.
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November 2023 by Sara Hoshizaki
I loved shopping for my new area rug at American Home Furnishings in Santa Fe. Their many hanging displays of rugs made the process so much easier than viewing them online. Tyrone was very helpful in the purchase, working out the logistics, finding applicable discounts, & providing instructions for pickup, etc. I will definitely recommend AHF to friends & family.
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November 2023 by Alicia Palacios
We recently worked with Trish on the purchase of a kitchen table and chairs and coffee table set. She was so patient while we went back and forth on the details of our purchase, answered all of our hundreds of questions and made the overall experience so easy. We were always able to reach her, which was very convenient. Our furniture arrived quickly and in perfect condition. The delivery men were on time, professional and put everything together. I definitely recommend Furniture Warehouse to anyone shopping for any type of furniture, not only because of the huge selection, but the wonderful customer service. Thanks Trish for all of your help. You’re the best!!!! Everything looks beautiful.
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October 2023 by Lesa Probst
Bought a dresser this week from American home furniture. Very pleased with the quality of the dresser. Picked it up boxed and found it was missing a nob when I got home. Called American Home furniture and was able to pick up a replacement nob the same day. Customer service was great. Stan was our sales person and very helpful and Jessica in customer service helped find a replacement nob for the dresser. Would buy from American Home furniture again.
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October 2023 by Dan Wesol
Worked with Michael Sherwood at American Home to purchase a new couch. He was a pleasure to work with as he was able to share his knowledge on the different brands, pros and cons. He was familiar with the sale prices and discounts available. He gave us space to look around as well as check other furniture stores. We settled on an excellent couch from American Home. We are still very happy with our purchase after two months. Thank you again for your help, Michael!
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October 2023 by Tiffany Haworth
I was looking at couches for my daughter. Quentin was the sales person assisting us and was knowledgeable, very nice and helpful! He actually had drawn the couches we were most interested in with measurements......fabulous touch!! Great service experience with that touch of hospitality! Thank you Quentin!Tiffany H
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October 2023 by Maria Romero
American Home Furnishings has been part of my life as king as I can remember. Time after time and over the years, I have always had the best experience. That’s why I will never shop for furnishings anywhere else. The customer service there is truly the best. Thank you for over 50 years of making me look good American!
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September 2023 by Evelyn D.
We had a good experience here with Carmen as our salesperson. She was amazingly helpful, and not pushy, but attentive. She let us take our time browsing, and when it was time to pay for our purchase, it went smoothly and efficiently. She was very clear about the pickup instructions, and all went exactly as she described. Easy pickup. Our only complaint is that the employee smoking area is right by the pickup bays, and we are very allergic to cigarette smoke, so that made the pickup less fun. But otherwise, will shop here again.
