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January 2024 by Monique Ehlers
So very disappointed in how they conduct business and sales to make a buck. We paid over $225 for bed PILLOWS, yes pillows. This is the ONLY business we've ever known that doesn't honor what they sell. Actually after calling around they are the ONLY place in Albuquerque that doesn't offer an exchange if it's not comfortable after 7 nights. I now have to have injections in my neck and shoulders because the pillows we purchased are absolutely horrible for my neck. We mentioned my neck issues to Victor when we went in looking for a pillow to help. I tried for 7 sleepless nights basically and dealing with worse pain and it just isn't something I can get any or much sleep on. My head is angled up and not aligned. We did try a pillow in the store and he claimed to have sold us the one we tried, but I don't believe it was as its a rock. I've since had to purchase a pillow from another mattress store and I have 6 months to exchange if I have ANY issues of comfort. Had we been told no exchanges of just pillows or returns we would not have wasted our money at this place. PLEASE don't waste your money purchasing pillows at this store. We need a pillowtop for our futon, but will now purchase it elsewhere as we've lost all respect for their practices. Used car salesman.
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December 2023 by Jeanette Estrada
I had the pleasure of working with Victor at this mattress store, and I couldn’t be more satisfied with the service. Victor’s expertise guided me to the ideal mattress, and his friendly demeanor made the entire process enjoyable. The mattress itself is of excellent quality, delivering the comfort promised. The seamless delivery and outstanding customer service further solidified my positive experience. I wholeheartedly recommend this store, especially with Victor as your sales rep. Five stars well-deserved!
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December 2023 by benita Grijalva-Sanchez
Very professional explained details that I did not know about mattress, excellent service. Victor sold me the best mattress was very patient and helpful. I very happy.
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November 2023 by Malinda Marker
I called America's Mattress when I was interested in buying a futon. I talked to Victor. He was one of the most amazing customer representatives I have spoken to in recent memory. He was courteous and very informative. I felt like I was getting the best deal possible. His communication skills were excellent. The crew that delivered the futon were friendly and professional. Victor kept me updated through the entire process. I would not hesitate to do business again with this company. The customer service was outstanding!!
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November 2023 by Dinu Dino
Excellent customer service. Victor did a great job helping me figure out the right mattress for my personal needs for the right price. Highly recommended.
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November 2023 by Tanya Tyler
Victor was so helpful! Very patient and informative with us and finding our perfect mattress. We also got a birthday gift when we bought our mattress and base.
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November 2023 by Alan Acque
Estevan was really helpful throughout the whole buying process of my new mattress. definitely recommend this place for your next mattress needs. thank you
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October 2023 by Ayana Cordova
I just wrapped up buying my new mattress and this was hands down the best customer service experience I have ever had. Victor is phenomenal at his job and helped me get the mattress I really wanted and the lowest price I could find. I walked into the store, picked a mattress, and had the mattress delivered right on my bed frame in less than a week. Incredible service, thank you Victor. And thank you Q and Sean for the flawless delivery!!
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August 2023 by Yancey Ranspot
Vance, was a very patient and knowledgeable. Made sure we had a great deal with everything we purchased. Will be back soon.
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July 2023 by Collis Bousliman
I recently had the pleasure of visiting America's Mattress, and I must say that it was an outstanding shopping experience from start to finish! From the moment I walked into the store, I was greeted with warmth and professionalism by the incredible salesman, Zach.Zach's knowledge and expertise in the world of mattresses were truly impressive. He took the time to understand my specific needs and preferences, guiding me through the vast selection of mattresses available. His patience and attentiveness were second to none, as he attentively listened to my concerns and addressed each one with precision.What truly set Zach apart was his genuine desire to ensure that I found the perfect mattress for me. He wasn't just trying to make a quick sale; he genuinely cared about my comfort and satisfaction. His recommendations were spot-on, and he expertly guided me towards options that perfectly matched my requirements.Throughout the entire process, Zach exhibited an exceptional level of professionalism and friendliness. He made me feel like a valued customer, taking the time to explain the features and benefits of each mattress I showed interest in. His passion for his work was evident, as he effortlessly shared his knowledge and made the shopping experience enjoyable and educational.Zach's customer service skills were truly exemplary. He went above and beyond to ensure that I felt comfortable and confident in my purchase decision. He was patient with my questions, and his honest and transparent approach was refreshing. Never did I feel rushed or pressured; instead, I felt like I had a knowledgeable friend guiding me towards the best mattress for my needs.If you're in search of a new mattress and an exceptional shopping experience, I highly recommend visiting America's Mattress and asking for Zach. With his expertise and genuine care for customers, he will ensure that you find the perfect mattress to meet your needs. Thank you, Zach, and America's Mattress, for providing such an outstanding shopping experience
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May 2023 by Janice F.
Tucker is the one that greeted us and asked the appropriate questions. Even did a sleep Test for both of us. I want a really soft bed and while they had several that were rated soft, probably not soft enough for our liking. However, I might go back for the adjustable bed frame. He was professional, kind and attentive. Been to several mattress stores in the area and many of the Salesman are hard to take, but he is different. Give them an opportunity if you are in the market for a new bed.
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April 2023 by Lauren Gleason
This place was amazing! The customer service that Vance Rudolph provided was incredible. Extremely knowledgeable, super friendly, and very accommodating, would shop this store, and purchase from this young man again!
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April 2023 by Erin Riley
Great experience in this store! I recommend this store when purchasing a mattress! I got a great deal on a top of the line mattress!
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March 2023 by Nalanie Miranda
If you’re looking for the perfect mattress, Tucker is who you need to speak to! I was very indecisive and unsure of what I needed/wanted, but he was patient and was able to help me pick out the right mattress for me. He’s very friendly and assisted me from the moment I walked in, so make sure you ask for Tucker!
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December 2022 by Jacob Ray
My wife and I bought a mattress a few months ago and the service was outstanding. I would guess they are not the cheapest but most likely reasonable. We planned to shop around but our service was so excellent that we didn't look elsewhere.
