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February 2024 by Tracey Showalter
I like working out here doing the week, but it is impossible to work out on the weekends do to the personal training going on.
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February 2024 by Sam Paltrow-Krulwich
The gym is fine, but I have never had such a horrible experience cancelling a membership before.
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December 2023 by Loo Feringo
This manager or person in charge of this gym is pathetic. This is the only gym I have ever had so much trouble with in Abq! I contacted the gym and some guy with an attitude answered and after spending nearly 30 min trying to get him to understand what went on with my membership as I had to get a new debit card. He said I needed to give him my bank account number and what not which I was fine with even though I really didn't want to go that route as I've had issues with them in the past. Then the guy I was talking to said he would call me back in a few minutes never called back. When I called a couple hrs later no one would answer the phone. I decided to go with planet fitness which I've never had issues with. Fast forward a couple months later and Anytime fitness has now sent me to collections! This place is so pathetic and so are the workers! I would definitely avoid!!
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December 2023 by Matthew Christian
This single star is specifically for the manager with frizzy black hair. He's high-stress, condescending, unhelpful, and doesn't understand membership basics like how to cancel your membership. He gave me my agreement number and a phone number to ABC Fitness, their billing company, and told me the only way to cancel my membership was through that phone number. He treated me like I was a child, told me to deal with it, life doesn't always work the way you want, and insisted repeatedly that the only way to cancel was to call that number. And he was wrong. After 11 attempts to get through the obnoxious phone menu a very pleasant agent told me all I had to do was send an email to CustomerCare (at) ABCFitness dot com. So, the phone calls and the grueling phone menu weren't even necessary, all frizzy haired guy had to do was give me my agreement number and the email address. But he didn't even know that. And the owners are in Europe for the holidays, how nice for them to be absentees. If you're a member, write down that email address: CustomerCare (at) ABCFitness dot com, sooner or later you'll want to ditch this gym.
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August 2023 by Xavier Moreno
Brandon the manager was very helpful and respectful when getting me signed up! So far I’m off to a good start. Feels and looks like a good place to get healthy.
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June 2023 by Tony Oliva
The one star is for the recording of AUDIO in the gym. Video is to be expected for safety but recording your private conversations or your part in a phone call is beyond the pale and legally questionable as the law in NM is murky on where expectation of privacy is in public. It is usually accepted that you have no expectation of privacy outdoors as in a park or public square. But in a members only gym? And the fine print on the one sign that is easily missed does not rise to the level of implied consent. Anyways, if you don't want the surveillance state tactics while you work out then I suggest you go to a different AF gym in Albuquerque.
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June 2023 by Rhonda Scates
I'm having a hard time understanding how their billing cycle works because whenever i started my membership I was told that my auto draft payment would be on a particular date each month and it has been sparatic and inconsistent
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May 2023 by Cristian portillo
Gym was not bad, but they’re financial aspect is atrocious. I’ve been trying to cancel my membership for a week. They send you to ABC financial to cancel with them, but then they ask you sent a request to cancel membership by email only to tell you that there’s only two ways to cancel the membership, by injury with legit proof or moving 15 miles away also with legit proof. This is horrible, time & money consuming, and inanely irritating.
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May 2023 by George S
This place is horrible! Their website offers a FREE week pass, but when you show up, they refuse to honor what they clearly state. Don't offer free passes, only to bait people into signing up. False advertising is a scam! If you truly wanted people to sign up, then a week pass shouldn't deter you! You might just get a new member if they can see the potential and experience of the gym. What if the weights and machines are broken? What if the restrooms aren't maintained? Shouldn't we get a chance to see for ourselves. You guys are in the wrong no matter what your hidden policies are. You guys are phonies! Your apologies will not be accepted, so don't even bother! Make sure you shred my ID you decided to make a copy of, or I will report you. I feel violated, I clearly asked for a week pass upon entering, and you just beckoned me into the office and took my ID, made a copy, and then charged me 30 dollars!
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May 2023 by MICHELLE MARIE JW
Brandon is extremely rude and unprofessional. What is wrong with this place! You guys are a rip off and have no sense of customer service or professionalism. Please don’t take your business here you will be very disappointed!
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May 2023 by Jorge S.
Beware of handing your ID to them as they ask for it upon asking to try their gym for free, as stated on their website. The one who helped me had a thin build and black curly hair. He said he had moved there from San Clamente, CA. He said he was in control of the gym. They will make a copy of your personal info, build rapport with you, and then ask for your payment info. They fail to honor what is said on their page. They pick and choose who they decide they give the free week pass to. Even if you're from out of state. They pick and choose. Hopefully, they shred my ID, and I'm not a victim of identity theft in the future.
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March 2023 by Grace Lynn
I AM HOPING THIS HELPS SOMEONE FROM BEING SUCKED INTO THIS AWFUL FACILITY!The any time fitness on Menaul is by far the worst gym i’ve ever been to. The facility is dirty. I never see anyone go in there and clean unlike all the other locations I go to. Their staff is rude and unprofessional. An employee named Brandon is very rude and unprofessional. The owner doesn’t even show his face at this facility unlike the OTHER locations where their owners are the most friendly and most professional.I am so disappointed that I had to be charged $40 a month to be treated this way.Even when I cancelled my membership I was still being charged $40 a month because their staff doesn’t do their JOB in helping guests have a “good” experience!I’ve been getting charged without consent for 5 months and it was like playing phone tag just to get ahold of someone and to get a refund!I really pray your owner sees this because y’all need to really step it up and get proper training on how to run a business and customer training as well.THANKS
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March 2023 by Grace L.
I AM HOPING THIS HELPS SOMEONE FROM BEING SUCKED INTO THIS AWFUL FACILITY!The any time fitness on Menaul is by far the worst gym i've ever been to. The facility is dirty. I never see anyone go in there and clean unlike all the other locations I go to. Their staff is rude and unprofessional. An employee named Brandon is very rude and unprofessional. The owner doesn't even show his face at this facility unlike the OTHER locations where their owners are the most friendly and most professional.I am so disappointed that I had to be charged $40 a month to be treated this way.Even when I cancelled my membership I was still being charged $40 a month because their staff doesn't do their JOB in helping guests have a "good" experience!I've been getting charged without consent for 5 months and it was like playing phone tag just to get ahold of someone and to get a refund!I really pray your owner sees this because y'all need to really step it up and get proper training on how to run a business and customer training as well.THANKS
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March 2023 by tprose44
This gym is amazing! I have been a member for almost 2 years and It's worth every penny. Brandon is a staff member at this location and he is one of the hardest working individuals i've ever met. Brandon is constantly making sure the gym is clean and more importantly is extremely friendly to all guests. If anyone is looking for a great community gym....this is the spot!
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February 2023 by Last. Caast
This gym is pretty close to where I live so I sign up for the “free trial”. Online it says 7 day free trial and when I went today they said that they don’t offer it. It actually cost 30 dollars for a week. Very upsetting because I wanted to see if I’d be switching to this gym since it’s closer to my house.