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November 2025 by Ronnie Candelaria
Staff members are very welcoming wait time was in a timely manner store was very clean all products were in stock I give this store my 5 stars
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October 2025 by Chris Sarracino
i don’t understand the que .
U get there on time or there store is not full and yet you still get passed up .
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October 2025 by Gene Delgado
Busy but they did a nice job of moving things along. Good customer service
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October 2025 by Cohen David
I had a terrible experience at the Albuquerque Uptown Apple Store with two employees, Gabby and Kai, who showed no real interest in helping solve my problem. They insisted what I needed was “impossible” to fix — yet I went home and figured out the solution myself in minutes.
When I returned and kindly offered to show them how to fix it for future customers, they refused to even look. That kind of dismissive attitude says a lot about the toxic, lazy culture that’s taken hold at Apple retail.
It’s sad to see how far the brand has fallen from its roots of curiosity, problem-solving, and customer care. I truly hope corporate leadership takes a hard look at what’s happening in their stores, because Apple’s reputation is starting to mirror its worst critics.
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October 2025 by joseph valdez
Worst experience stores jam-packed employee standing around ask for help and they play stupid like they don't know what they're doing two guys are lucky they didn't get punched in the mouth because they think that they're funny someone needs to do something before someone does something worst experience ever will never buy another Apple product again
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October 2025 by Ryan
This place was absolutely packed when I walked in, yet the customer service was above and beyond in my opinion.
Every employee was more than friendly and more than willing to help me out with my request.
Was in and out in a very reasonable time.
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October 2025 by Ken Cordova
Today I was scolded for a return that I made. Not because I made the return, but because the card that I used is a credit/debit card. Don’t use a pin. Never have. Never do. The insisted that I had a pin and would have paid this way. Since I didn’t have a pin, I was told that they would have to put the return on a different card, but when they said this to me, it was the tone that took me aback. “This is the first and only time that we will do this for you”! No thank you. No goodbye. I have spent thousands of dollars in this store over the years. Do better!
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October 2025 by Justin Meyer
Great product and service
The workers are all really nice
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October 2025 by Madison Barker
employees are rude in general always trying to get you to buy something you don’t want instead of don’t what you asked them. i’ve waited almost two weeks for a new phone because mine barley works with lines all in it. i’ve had better experience here in previous years the new employees now are trash. they even said they have no idea when my phone will be here at this point. it’s just ridiculous.
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October 2025 by Susan C. Parr
I went in for help with my iPhone and Sam helped me. He immiediately knew what was wrong with my iPhone...FIXED...Love it. Geniuses work there!!! They always know what to do.
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October 2025 by Brooks
Officially done with Apple. This new update is absolute garbage. Every single program I use is magnitudes worse than it was before. What if someone switched out your car in the middle of the night? I use PC at work. Yes it’s less sleek but works better for being 1/3 the price. Y’all care *so* little about your customer experience.
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October 2025 by Filippo Neri
I recently was in the store to pickup a customized MacStudio. The transaction was very fast. Everyone was very friendly.
The store can be crowded and busy, but my visit went very fast. However, it helps knowing what you need to do.
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October 2024 by Alex Sloan
Did a warranty claim on an iPad and thank goodness I opted for the Apple care coverage the rep suggested. I walked in and was seen right away and got a replacement quick and was back to normal like nothing happened. Staff is always friendly and knowledgeable about the variety of products they offer. Try to make an appointment before going in though because there is usually a wait.
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October 2024 by Abdel Dimas
Terrible customer assistance need new employees don’t know how some of them qualified for their positions
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October 2024 by Jessica Gonzales
This place is a well oiled machine. Excellent customer service. Especially Jonah. Anyone we dealt with was super helpful and did their job with the most friendly attitude. Much appreciated.
