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April 2024 by Mahrinah Shije
Worst customer experience I have had at any Apple. Staff are rude and ignorant about company policies. This isn't Hermes. If they choose to make a sale difficult to a customer, why? Isn't selling Apple Products their primary job? Wish this wasn't the only Apple Store in the state, but I do hope Apple continues to review employee performance and inabilities to perform. Really disappointing and wasted a lot of my time. Not bothering with them for anything I can ever get anywhere else in the future. Terrible customer experience. They lost a 5 figure sale, which I still tried to be patient through. Darcel was rude in every interaction and Chad even yelled at me on the phone as I was trying to end the call, in order to explain something I didn't care about or want to know. People with limited authority in low level managerial roles making customers' experiences negative (as the abundance of recent reviews refleact) are a real failure for Apple in New Mexico.
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April 2024 by Wei Fabian
Tried to change a iPhone battery first said wait 35 minutes then after 35 minutes said another 5 minutes then another 25 minutes we waited more than a hour still nothing.
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April 2024 by Skye J
Eh store sucks. Haven't seen customer service this bad before. They help who they want and just stare at you or their watch. Smh it's that blue light stare. Watched them walk past a couple people that needed help, but they really don't care here.
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April 2024 by Erika Dilawari
Went in to try and revive an old iPhone of mine and the tech staff was so helpful and considerate with my options financially. Forgetting his name, but I really appreciated all his help and understanding today!
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April 2024 by Salvador Delgado
Excellent service
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April 2024 by Martin Whitman
Staff gives incorrect information about prices and warranty. Unwilling to discuss anything with me. Mentioned a dozen times in my brief visit that they were closing in an hour as if that precluded discussing my difficulties. Incorrect information about AppleCare as well. Dozens of staff milling about, but they all act like they don’t have time to answer questions from customers
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March 2024 by Susie Zapata
Great Customer Service, great products and great and fast repair service. Love them!!!
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March 2024 by Daniel Walker
Drove all the way up here for them to tell me they could “rebuild” my phone. I phone 14 is 9 months old and won’t charge. Worthless company.
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March 2024 by Justin W
Horrible experience, not trained properly, lack of customer service, lack of training, lack of knowledge of Att next program. They don’t send your phone back to At&T like they are supposed too which caused a 550.00 non return of equipment. Void them and go to your cell phone provider corp store.
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March 2024 by Edward Padilla
Nice stuff but to expensive for my blood
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March 2024 by Lorraine “BabyLove Burquena” Jimenez
Some stores have great deals on alot of clothing & other things
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March 2024 by Nadine Zumot
Thank you Kai at the Uptown store in ABQ for being so helpful, friendly, patient and did I say helpful?! Kay was so efficient and got my problem sorted within minutes!
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March 2024 by Taylor Lewis
I had a very good experience at this Apple Store. All the workers were extremely helpful, knowledgeable and friendly. They seemed to really care about their jobs and it showed through the service they provided me. I came in with an appointment to fix some green lines on my phone screen. It only took about an hour to complete the service and I sat in the store. Got a free demo of the new Apple Vision Pro while I waited and that was awesome! The workers noticed me waiting around and continually checked in with me to make sure I was ok which I thought was nice. The building itself was also very clean and there was plenty of seating for everyone.I highly recommend making an appointment over the phone or online through Apple before going in. They were definitely busy when I was there but I got the help I needed quickly likely because I had an appointment.
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March 2024 by nTECHgrate Support
The staff is always helpful and courteous.
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March 2024 by tech creation
Awesome service , super fast and professional salesperson , great products and clean store ?
