-
January 2024 by Ernest Hughes
I had more than a few problems although one of your other locations, but I was VERY happy with the service at this one. They were polite, friendly, and professional.
-
January 2024 by Roger Cesarz
HORRIBLE! Unfortunately,ALL THE EXCUSES WERE EXPECTED. You spend $1k on a brake job, they SAY there's a warranty, they say if you have any problems. Or the brakes started making noises and squeeling to bring the vehicle back in for " inspection", they take your car out "cruising" and then try to tell you "they didn't hear anything. There's nothing wrong" They SHOULD have put it on a rack, lifted it, pulled the tires, and INSPECTED the pads, rotors, calipers etc. Apparently there warranty doesn't mean a thing. Their attitude. And refusal to do the right thing, refusal to honor their warranty gives cause for GREAT CONCERN!
-
January 2024 by K.R. Scott
I went in for an oil change and new brakes. Turns out, I didn’t need new brakes, but they found other issues that I needed to fix. Chris was an excellent service advisor - kept me full informed.
-
January 2024 by Only Grow
Super friendly and definitely honest hardworking crew! Jason and Chris go the extra mile when communicating with their customers! Definitely will be back!!
-
January 2024 by Steve Guillette
Outstanding service, work performed in a timely manner, customer service was excellent. They have become my go to service for my Honda OdysseyThank you Christopher “I’ll be back”
-
January 2024 by Ernest Dole
The service was very professional. And performed in a quick & timely manner. The price was fair. Waiting time was appropriate for the work done. Very satisfied with the service. Will bring all our cars to this establishment from now on.
-
December 2023 by Jerry Foster
I think there should at least be a television for people that have to wait 4 hours to have their vehicle serviced. Btw, I’m not trying to sound greedy or anything but I got a $10 discount ( not 10% ) on a $780 job with a military discount. Shouldn’t that be a 10% discount?
-
November 2023 by Richard Bitch (Aaron Fucker)
I had my own thermostat and just for labor they charged me close to 300 and took almost 4 hours to complete and I was already running late for work
-
October 2023 by MARIA MOYA
Christopher, the Assistant Manager, was extremely professional, knowledgeable & very patient in answering all my questions. He gave me the time I needed to make the right decision. I was very pleased with the quality of work.Services: Brakes
-
October 2023 by Wendy Wallace
Reception lovely gal in training. The guys in the shop are thorough. Great job and went one step further to advise potential repairs in my future however not critical at the moment. No pushy upsell to fear me in agreeing to the work. I wasn't aware of the discount coupon in effect that day and she applied it my total. I left feeling appreciated as a customer as though they valued my business. I went to of all places....Brake Masters for an oil change my second time and again this was my experience so I owe it to my awesome community to share. Go visit because they offer more than brake services.
-
October 2023 by Rachael Murphy
As a senior citizen I appreciated being so well taken care of. While I was offered the high grade oil in my oil change, since my car has only 20,000 miles on it, the rep recognized the usual grade oil was good enough. As an extra service -- I have trouble cleaning my inside windshield with not having enough strength and leverage. He graciously cleaned the inside windshield for me and did a great job of it with care, no slapdash effort. I appreciated the service and most importantly the attitude. Will definitely return in the future.Service: Oil change
-
October 2023 by Joseph Roebuck
Really good service my car was done very quickly , I was very happy with my experience I've been going to this shop over 15 years and never had any problems. Thank you for the great work
-
October 2023 by Anne Vallejos
Always good fast service. I appreciate that they point out future needs and possible needs. Brake Masters has very conscientious workers and I feel safe there.
-
September 2023 by Kimberly Chambers
I visited store #108 this week and although both times the wait was 30-45 minutes longer than expected (with an appointment), the entire staff was informative and friendly. I'm very glad I chose to have my brake pads and rotors replaced at Brake Masters rather than at my usual tire place; they saved me a lot of money! Will be recommending to everyone!Service: Brakes
-
August 2023 by Becky Rager
It was my first time there...Very impressed. They will be doing some extensive (much needed) work. They could have done a single function and sent me on my way. They saved me from what could have been really serious in the very near future!Btw...their cost is super reasonable. I had enquired about what's going to be done almost 2 years ago. Half the price!!