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January 2024 by Arial Jenson
If there was a zero I would pick that!! I took a car there that was not leaking oil left after they replaced the oil plug. All the oil came out of my car. They're saying it wasn't their fault and want to charge me to fix it. No one knows what they are doing there very inexperienced personel. Its a scam so they can continue to make money off you. PLEASE I urge you do not take your car there. I will be reporting them to the Better Business Bureau. I will be contacting and writing letters, they prey on seniors I've witnessed this first hand.
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January 2024 by Matt Schildgen
They got us in almost right away. We felt they knew exactly what they were talking about and they even gave extra helpful recommendations. Highly recommend!EDIT: we just got a free estimate to fix up my step-son's car. This had to involve putting it on a lift. Sensible estimate, no charge for their time, these guys are awesome!
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January 2024 by Ana H
Always a good experience at this location (Coors & I40) A super friendly knowledgeable staff! Great communication at letting you know the issues. They have never tried to oversell me. For my most recent visit I had wheel bearing failure when driving to Albuquerque for the holidays. Dropped off my vehicle the day after Christmas at 8am. My vehicle was reaby by 9:30 a m! From start to finish a good experience! I appreciate the staff's kindness and experience. The Holidays can be stressful enough without having car trouble trying to travel home. Thank you for keeping our vehicles safe! This is the only place I trust our vehicles to be worked on! She may be an oldie, but they keep her running great! Thank you again!
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January 2024 by Betsy Smith
A friend highly recommended Brake Masters # 196 in Albuquerque (Coors and Quail NW near I-40) for a significant issue I was having with my car. I am most thankful and grateful to Jose, Advisor, Hector, Technician, Ray, Julian, Paloma and the staff for their honest and professional service. I am so grateful for their expertise, caring and exceptional customer service every step of the way to repair my car, so it is driving smoothly again! They also saw something else going on and gave a solid recommendation for the best next steps for my car to ensure my safety. The mechanics at Brake Masters #196 are the best I have ever had for my car, and I trust them and thank them so much!!!
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December 2023 by Julio R.
This review is for the store on Alameda in New Mexico.BMW 328 needed a brake job. Dropped the car off at 0730 and the car was ready for pickup before 12. Great job and the price was reasonable.Julio Roman
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December 2023 by Rickie Poston (Insta-Mom)
These guys were amazing, they were friendly, efficient and did everything they could to get me a price i would never be able to get any where else. I will be a forever Brake Masters #196 customer for any and all maintenance on my vehicle
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November 2023 by Yvette Serna
I have an Audi called the dealership to replace my front brakes. Dealership wanted $1400!! At Brake Masters Julian was amazing helped me with a great job done and half the cost!!! Thank you!
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November 2023 by Joyce Sanders
The gentleman at the front desk when I dropped off my car was very customer service oriented and attentive to the service that I was asking to be done my car.My appointment was at 10am and my car was ready by noon.The gentleman that checked me out had a dry sense of humor, kind of serious, but explained in detail the services rendered on my car.
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November 2023 by Isaac Weatherwax
I thought I needed new brakes but they were honest and said they were good even though I bought the pads beforehand. They did a diagnostic and did an oil change very pleased they were honest ??
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October 2023 by M J
The team are always friendly and helpful. Jose and Ray always tend to my car needs whenever I go to them.They are also very upfront and to the point!
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September 2023 by Rusty S.
I have been monitoring my brake life utilizing the 'free brake check' service you provide . Each time I have gone in there the service was provided and I was consistently told that I had a decent amount of life left and didn't have a need to change brakes. I went in this time ....checked my car in as usual for the same service, and this time they tell me I need 1000.00 worth of brake services (2 SETS of pads 2 SETS of rotors and a brake line flush) . Then he goes on to tell me that my 'diagnostic fee' is 89.00. I begin to contest this as I brought it in as a free brake check , they took it as a free brake check and then performed the free brake check but attached an 89.00 charge. His rationale is that because they have record of me being there before getting brake checks but not getting brakes , that now they'll start charging me for the 'free brake check'. I took my car to 2 other shops and utilized THEIR free brake checks and they gave me GROSSLY different answers than brake master. They told me that my rear brakes and rotors were nearly perfect and my front ones were the ones that needed the work and that my front rotors were machineable since they weren't ever machined before) and recommended roughly 200.00 worth of work. It seems that brakemasters is operating illegally by advertising a service they are not providing, and also MAKING UP problems to gouge prices to milk me for everything I have . The practice really seemed retaliatory for me not having bought brakes despite having multiple checks. (Their contention was they recommended to me new brakes at those previous visits, which isn't true , they told me the life I had left on my brakes and I made a decision to continue to utilize my brakes to the end of their life) . This is truly disgraceful unethical and unlawful business practice. This is the type of thing you'd expect from a shady side of the road in the middle of nowhere operation , but to see this with a corporate franchise is so much more disturbing. You all should be ashamed.
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September 2023 by Heather M
I drove far to see these guys because I trust them. I moved away and so I tried an “other” place near me for an oil change. This “other” place proceeded to explain how I needed almost $4000.00 work done to my car immediately on the brakes and struts. I took my car to Brake Masters in Albuquerque and asked them to inspect. They told me everything was in order and sometime in the near future I might need new struts. This “other” place must have thought because I am a woman that I’m an easy target. My daddy (RIP) didn’t raise no fool!!! You can send your daughters, wives, mothers here because these guys do the right thing and do good work.Service: Vehicle Inspection
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September 2023 by Daniel Cordoba
Unfortunately they weren’t able to help me but showed my why my car needed more than an alignment. They not only showed and explained what was wrong but gave a solution. Very helpful
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August 2023 by Antonia Parke Walters
Today we brought our 2004 Mazda MX5 Miata LS for an alignment. As soon as we walked in we were warmly greeted! Fernando was amazing and very professional. We would definitely recommend this place to our friends and family!! Thank you Brake Masters for a wonderful experience!Service: Wheel alignment
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August 2023 by Toni Arc
The Ladera location helped repair my air conditioning that another location didn't. Ray the manager was so helpful and a professional at what he does. I will start taking my business there from now on. Great shop and a great manager.Thank you Ray and empoyees.Service: Air conditioning
