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August 2023 by Caleb Staab
Went above and beyond to help me out
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July 2023 by Pat Cardone
I'm a very satisfied customer!!
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June 2023 by GLORIA CARDENAS
Making a reservation was super easy online. Staff was so helpful! Vehicle was easy to operate.
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June 2023 by Laszlo Makai
First, the truck was very dirty.Piece of french fries, peanuts etc on the floor, dashboard was dirty too.I made sure it was written on the rental contract so I won't get charged for cleaning fee.Second, we were forced to rent it for 3 days, and their reasoning was so I have enough time to move, don't have to rush, drive tired, etc.Well, I needed a big truck for towing a car, so I wasn't moving anything in the truck.Even if I was, it was from EL Paso to Albuquerque. I don't need 3 days for that little trip.They make it sound like it's about safety, when it's not!!Too bad I couldn't park the truck and trailer somewhere so I could keep it for 3 days.But I had no choice but return it after one day. They probably rented it out, so basically they got paid twice.Dirty thing these rental companies are doing, but what are the costumers can do?They should have some exception when someone just wants to tow a car. Actually they shouldn't decide that you need 3 days to move.Again, it's not about safety, it's about they making more money on the rental!!We were told that we have the option to rent it out as a round trip.Yeah but then it's like . 99 a miles, plus $39.99, plus fees, etc.So it would have been a lot more.Tried to call and talk to someone, was hoping that someone understands me and give me a little break, but nope.Like a parrot , they just repeated that it's a company policy, and they want me to be safe, not rush and drive tired!
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May 2023 by Deborah Maatta
I arrived late to pick up my car and they had cancelled my reservation. They would only offer me another car at $15 more per day. I had no notice that my reservation would be cancelled. No offer to honor the original price. Very dissatisfied with customer service at this location.
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October 2022 by Melba Maese
It was a good experience. Last minute needing a car. I got it right away. The car I got was a Mazda Rave. It had good gas milage. Price was reasonable. Easy to rent and return. Staff very friendly and professional. Would recommend it.
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April 2022 by Vicki G.
We flew into Abq to pick up our belongings in storage so we rented a Budget truck to drive back to Florida. First stop was this budget office...I asked to use their restroom only to be told they didn't have public bathrooms. I AM A CUSTOMER!!! We spent $2,200 in their shop and I can't use a restroom????? The owner had all kinds of excuses as to why but ultimately let me use it! We get in the truck and head to our storeroom. THE TRUCK IS FILTHY!! Food, drink spills and drops on the ceiling!! I spent 45 minutes wiping the cab with Clorox wipes to clean it up!! So disgusting and unacceptable. DO NOT ISE THIS LOCATION!!!!
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December 2021 by Dustin Copening
Customer service at all levels is pretty poor. I’ll say that there are probably reasons for this regarding short staffing and Covid measures that make everyone testy, but the experience I had trying to return my vehicle was not good.Signage of where to go is confusing, but if you miss it you just loop around. Once I pulled in I was directed by a security member to pull around a parked vehicle. There was a customer returning their vehicle who was standing by that car and in a position that made it impossible to navigate around her and the vehicle parked in the spot to the left. Apparently that didn’t matter to the security agent who kept motioning me to go.After the customer left her spot I attempted to pull around and it was obvious to me that if I tried to continue I was going to end up damaging my rental and one if not both cars I was being told to squeeze between.At that point the. Parking attendant who was at least 300 feet away started barking at me to continue forward. I rolled my window down and attempted to inform them that I was not comfortable with doing that. The agent didn’t listen to me or didn’t care as they became more insistent. I tried again to somewhat calmly say that I was not comfortable driving the car as they were instructing me. The agent then complained in an increasingly hostile tone that I was blocking the entrance.At this point I was done trying to stay calm and rather forcefully asked if they were going to pay for the damage I’d do if I complied with their request, or if they would like to drive the car. The attendant still insisted that I do as they asked. I loudly said I wasn’t going to. They then asked if they wanted me to have them park the car. This is why I said earlier they weren’t listening.At that point I gladly got out of the car, got my bags, and left the key.I have ADHD and social anxiety disorder, so a situation like this has pretty much made this a morning I’ll never want to remember as well as my wife. I would ask that anyone working that position gets some soft skills training not just to benefit the customer but for themselves.
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September 2021 by Esther A.
Avoid Avis/Budget at ABQ/Sunport at all costs. Despite having a pre-paid reservation, they were out of cars and only had a 12-person, cargo van available. This was after standing in line for 30 minutes. The staff were flippant and rude. Even the shuttle staff said this situation was common and to always go to Enterprise. Note taken .
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June 2021 by Lisa sellers
The car we rented was great I loved it but the prices for everything was wrong u read one thing on line then they pull more prices out at u that's not right if ur going to rent a car online the place where u are renting it should tell u everything
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May 2021 by Andes Logistics
Don't rent here, they've moved but never informed to the customer. We had to spend more money using an Uber to get to the Albuquerque airport and rented from there. We had to pay double for renting (airport fees and so) and the car Budget gave us was disgusting. It was dirty, smelly, the chairs had stained all over, wasn't vacuum it, no car wash either. Terrible experience for such a nice place like Albuquerque.
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May 2021 by Natalie Thrasher
The people at this location are great!!
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March 2021 by Trevor Donaldson
Awesome customer service Adeliz is a 5 star employee! Thanks for the help.
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January 2021 by ashley luman
Do not rent from the budget. I had tried to rent a car on January 1 and they did not inform me that I needed a major credit card. And it has been a huge hassle every single day begging them to give me my money back and they You’re making me wait the max amount of time.After informing them that my father is dying in the hospital they still said sorry there’s nothing we can do you’re gonna have to wait until next week to get your money.
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September 2020 by JRay
Budget is the WORST company EVER! I WILL NEVER use them EVER again. I asked if they had an all wheel drive WITHIN by current rental agreement. She gave me one and up-charged me without telling me. Never a single word was said that I would receive an extra $150 charge. When I called in they wouldn't refund my money because "I signed an agreement". SHADY! Disgusting they're using a bait and switch on people.I'm going to blast this on every platform possible! DO NOT USE BUDGET!