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October 2023 by b kulk
Friendly and very competitive rates. Far cheaper than the airport rentals
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August 2023 by THOMAS SCHIMOLER
Rented a vehicle on July 21, 2023 @JFK was told to pick up the vehicle in parking spot C1. No vehicle in that spot. Had to walk back to office and was told just take vehicle in C2. Off i go to retrieve vehicle in C2. All good there was a vehicle in that spot equal to the vehicle i rented. Unfortunately about 31 miles into my journey the no washer fluid light goes off and the full gas tank i paid for was only half a tank. A short time later when rain started to fall i found out that the wiper blades were not operational. About that time i was pulled over by by police for registration tags that expired in March of 2022. Unfortunately that was just the first time i was pulled over in the week i had the rental for that same reason. When contacting Budget customer service for compensation for a vehicle that should not have been in the rental fleet and was obviously not serviced before my trip. I was treated with no empathy or resolution. This self serve customer service is a bad idea. I cancelled my next 2 Budget rentals, was charge a $50.00 cancellation fee for each. And lost the fee for a return empty and the cost of a half tank of gas. Needless to say I will never rent from Budget/Avis again and suggest you do the same.
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June 2023 by Frances Trujillo
Called to get some information on how their online car rentals work and the lady who answered was nice to start but when I asked why they can't do anything ahead of time for customers, she literally said "you ain't gotta be rude to me lady. You gotta go bye!" And then hung up on me. Rudest and most childish customer service at this location. The online rental stuff is a complete misconception and they can't tell you if your approved or denied until the day of your rental so your left scrambling if you get denied. That's definitely not customer service whereas that leaves their customers stranded in tight situations. I will definitely never go here.
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May 2023 by Chahta Sade de Louisianne
The location lied and said that I kept my rental for a week when I rented and returned the same day. They initially rried to charge me $1400 extra dollars(my bank blocked the charge), then charged me an additional 650+(this charge was posted). Thankfully, I was aware of security cameras near the rental (neighboring businesses in the same strip mall) location and kept my fuel and car wash receipts. After speaking with my lawyer, he notified me that Budget just settled a multi-million dollar suit from fraudulently lying on its customers. After providing my evidence, I was given a full refund, of course. Indeed, I had forgotten about this when renting from Budget. They'll never receive another penny from me, ever, even if they're the last auto rental company in existence.#scamming customers
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September 2022 by Kassandra Garcia
Never ever rent from budget me and my son went to Disneyland in there rental and there was hundreds of ants biting us and the lady had the nerv to yell at me calling me a lier and every other name in the book I will never ever give them a try again very unprofessional staff I hope no one rents from them how unprofessional they where oh ya I stayed with the big infested vehicles to .please don’t rent they just charged my card two days after I return my rental and I paid it in full when I got it they took a $250 deposit on top of $400 for the rental on top of another $65 they charge my card two days after I took the rental in when I was supposed to be getting a refund because their car was infested with bedbugs and aunts so they unlawfully charge my card $65 for what they didn’t even tell me for what I would never ever rent from budget again because not only can you get a hold of anybody in their office and if you do they’re extremely rude so please I’m not lying I advise anybody that tries to get from them not to it’s a horror story just a big nightmare I regret for the rest of my life please I beg you guys don’t rent from them. Since they don’t want to answer my phone calls and they want to yell at me I am putting in a fraudulent claim on my bank because I did not authorize them to charge my bank 60 some dollars
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July 2022 by Kendra Parris
I rented a car for a week and returned it on time. I even waited about half an hour at this location because the 'manager' opened late.When I inquired about an extension fee on my final bill, she said she'd call later. When she called, she said that the "system" had me returning the car the previous day - which is inaccurate. This location doesn't have after-hours returns, which is why I dropped it off in the morning -- prior to the expiration of the week I had rented it for.When I pointed this out, the manager's switch FLIPPED and she started SCREAMING at me on the phone and then hung up on me.I realize people are high strung lately, but this was wild. Just started screaming.
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June 2022 by Cheryl Mason
My son called the location on Montgomery in Albuquerque New Mexico to ask them specific questions about renting a car and that I’d be paying for it but I live in another city however I’d be using my credit card. He was in an accident and needs a rental car for a few days so we decided to go through budget. He was told on the phone that it wouldn’t be a problem what all he needed to provide so he got an Uber to that location And was told he couldn’t rent the car because I wasn’t there. To add insult to injury, he had the lady at the front on speakerphone and my gosh, good thing I wasn’t there because I would have ripped her a new one. Talk about a severe attitude. Ugly, unprofessional, demeaning, and she lacked class with her comments. Saying she’s been there for 15 years and she knows for a fact nobody’s ever said those things and if they did then they must want to lose their job, just absolutely horrible service. I will never ever recommend that place to anyone. Someone needs to seriously replace that person at the front. I don’t care if she’s been there 20 years. An attitude like hers has no place in a business such as that.
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September 2021 by Shay Johnson
Owner was very rude, car that was rented was extremely dirty.
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July 2021 by Elaine Gamez
Worst experience ever. Car was dirty inside and out. Check out clerk was rude
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June 2021 by Whitney Konecny
Do NOT use they lady who picked up the phone was rude and hung up on me 10 out of 10 not recommended if your looking for professionalism.
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May 2021 by Roy Detzner
They cancelled my reservation because I had used my wife's card as mine did not work online. This cancellation costs me $150.00. Guy shrugs and wished me luck with customer service.
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January 2021 by ashley luman
Worst place ever to rent from.My father is currently dying in California and they will not give me my money back so I can get to him before he dies.After I had to cancel a reservation that they did not inform me that I needed a major credit card to pick it up.
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September 2020 by JRay
Budget is the WORST company EVER! I WILL NEVER use them EVER again. I asked if they had an all wheel drive WITHIN by current rental agreement. She gave me one and up-charged me without telling me. Never a single word was said that I would receive an extra $150 charge. When I called in they wouldn't refund my money because "I signed an agreement". SHADY! Disgusting they're using a bait and switch on people.I'm going to blast this on every platform possible! DO NOT USE BUDGET!
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July 2020 by Joop V.
I've been renting cars from this place over the weekends for many times now. What I liked about it was that it was never too crowded...the staff was always nice and friendly..and you can get in/out of the rental office and the parking spots fast within 5 min. I rented the cars often enough now that every week I returned a car..I got a greeting.."see you next week!"All the cars I rented (standard midsized and SUVs) were all in great condition. I think once...I even got a brand new car to drive with less than 20 miles on the odometer!Overall...I highly suggest this place for rental cars. The prices I got were pretty good and they don't do the annoying push for some upsells that other places typically do...which was nice!Great staff and convenient location for reliable and reasonably priced rental cars for sure!
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February 2020 by Synergy Tech
Budget is the shadiest rental car agency there is. You are better off buying a 500 $ beater car from somebody during your trip. Tired of calling and speaking to somebody in a 3rd world who's English is barely understandable. They will spend the money to get a bus just to run you over with it. I will never rent from budget again. Go with turo or something similar. Spread the word and stay away from budget. They are budget because they employ overseas and will do anything to get more money out of you.
