Budget Truck Rental

Most Recent Comments

• November 2023 by Mark L.
  Horrific! One hour before I was to pick up my truck that I had reserved about a week before, they called to inform me the truck was being serviced and no other trucks were available at any of their other locations. This is typical New Mexico vendor service. These types of businesses work at making mediocrity the standard of excellence in New Mexico. This is why I deal with business vendors in Denver and Phoenix and only do business with NM vendors as a last resort. I do not recommend using Budget Truck rental, regardless of location.
• April 2020 by J A
  Alejandra was great to work with and very helpful in reservations, setup and pickup. She also fixed a mileage issue with the end of trip office. Yea Alejandra! I rented a 26' truck and drove 1000 miles in it. The truck had an alignment problem. Let's just say I never veered into opposing traffic. The cab dome light didn't work either. Note that the other major truck rental company counts the 26' from their overhead bin area. So it's not a full 26'. Budget's truck is the full 26'. Easy to drive but understandably sluggish up hills when fully loaded. .
• November 2019 by Alba Quercus
  Alejandra was great to work with and very helpful in reservations, setup and pickup. She also fixed a mileage issue with the end of trip office. Yea Alejandra! I rented a 26' truck and drove 1000 miles in it. The truck had an alignment problem. Let's just say I never veered into opposing traffic. The cab dome light didn't work either. Note that the other major truck rental company counts the 26' from their overhead bin area. So it's not a full 26'. Budget's truck is the full 26'. Easy to drive but understandably sluggish up hills when fully loaded. .
• October 2019 by Jim A.
  Alejandra at the Manzano Shopping Center office was very helpful in advising on trucks, getting a reservation and setup and delivery. Alejandra also took care of a billing question and mileage at the delivery point for us. We rented a 26' truck which had an alignment problem. Let's just say it avoided oncoming traffic. The dome light in the cabin didn't work either. The inside was clean and the tires were OK.
• August 2019 by E.G. Haas
  Very helpful staff! Even helped locate an affordable, and rather nice storage unit, too! Went that extra mile!
• August 2019 by DC DRIP
  I rented a truck from this location and the young lady gave my enemies my phone number so they could track me down all the way to Denver. I called her and asked her did she give my number out, she denied doing so, of coarse. What is she likely to say, "yes I gave your number to your enemies"..😂😂😂. And if you think im lying and I just jumped on here to make up this big ol' lie, believe that......This took place in September 2018, it's currently July 2019.......her help was useless. Still unscaved. She can lie to me and you, however God see's all. Good day to all God's children. 👐👐
• July 2019 by Patrick O'Hara
  My girlfriend and I just moved down from Minneapolis. The Budget Rental location in Minnesota was rather questionable, felt as if they were attempting to manipulate us. They only had one 16' ft unleaded truck and tried convincing us to take a 24' diesel by claiming diesel was less expensive, a quick Google search proved this to be false. If you're going to try to convince someone to take the more abundant vehicle, be honest about it. And if you're going to lie, at least come up with a decent lie. It's insulting they thought we were d*** enough to fall for their bs. When we returned the vehicle in ABQ, it felt like the staff was on our side rather than corporate hacks. It was a quick drop off and provided us with reasonable answers to all of our questions. Thanks again!
• May 2019 by Robin Syverson
  I just rented a 16 foot truck to move my mother in law from Abq to El Paso. The service I received as excellent and personable. Thankyou
• March 2019 by Tony Gambino
  WARNING!!! This truck was rented to me with a broken drivers seat, a mirror taped on with duct-tape, damaged tires, non-functional windshield wipers, and food/trash/dirt everywhere. I was also not aware that their booking system automatically chose the closest return location, based on my zip code, which happened to be an additional 6-HOUR round trip drive! After calling customer service, being redirected to the corporate office, they agreed to offer me a $30 refund, after I spent over $1800 on a one-way truck. What a joke! Do yourself a favor and use Penske!
• February 2018 by Michael Viramontes
  Alejandra went above and beyond to help me find my quote. Still haven't found it but she was very kind. Thank you for quality customer service.
• January 2018 by MORGHEN/MURDOCH LUNDGREN
  Used them a couple of times.Goid service and prices.
• July 2017 by Micheayl Ross
  Disappointing and unprofessional. Made an online reservation more then 2 weeks in advance. Budget in Albuquerque phoned me less than two days before the reservation, while I was driving interstate, to tell me they had no vehicles and my reservation was cancelled. They made no attempt to help me locate another vehicle and snidely told me that two days notice was plenty of notice, regardless of the fact it was 4th of July weekend. This was an AARP referral, which was doubly disappointing. How do you overbook a truck rental with a credit card guarantee? We ended going with Uhaul in another city, who were more than accommodating. Never risk that again.
• April 2017 by Shannon Flynn
  The truck was clean and ran smoothly, only issue was the truck drop off location was only open until noon on the weekends. Not very convenient....
• August 2014 by Orozco Arbenly
  Cleaning- the cab was not cleaned or even vacuumed. There was an odor, possibly cat urine, and some pet hair under the seats. We bought clorox wipes and air freshener, but it just masked the odor. We've had no problems with other trucks from Budget.