-
March 2024 by Jay A
The staff at this location are very friendly and efficient. The truck we had reserved was clean, parked out front for us, and ready to go.
-
February 2024 by Julius Walker
Like every other rental place, they try to wheedle you out of every dollar they can. That’s normal. What’s unique is how indifferent and unpleasant the customer service is from the team here. Avoid!
-
October 2023 by Steven Cox
It’s not often I pen a blistering review for a company, but Budget Truck Rental has indeed outdone themselves. If one was to design a masterclass in how NOT to conduct a business, Budget would surely take the top prize.From the outset, their art of deception takes center stage. They lure you in with alluring online quotes, only to double the price when you're about to seal the deal. But that's just the tip of the iceberg. The real pièce de résistance is their fraudulent claim of their trucks being "commercial vehicles." This assertion is not only ludicrously false under NM statute but is also blatantly exposed by the simple fact that you don't need a commercial driver's license to rent one of their vehicles. So why this fabricated claim? To force you into purchasing their damage waiver. A brazen attempt at gouging unsuspecting customers.Think you've caught on to their scam and want out? Think again. The escape isn’t smooth sailing either. They have a charming little $50 fee in place for cancellations. Because why let someone leave without one last parting gift?If you value your time, money, and peace of mind, steer clear of this quagmire. Don’t be seduced by the initial attractive rates they dangle in front of you – because the true cost is hidden in deceptive practices and added fees.For those looking to rent a truck without the accompanying migraine, U-Haul is a tried and true alternative. In the vast landscape of truck rental options, do yourself a favor: bypass Budget. Your wallet and sanity will thank you.
-
September 2023 by Kevin Bufe
Rented a truck for a very important move. Scheduled for 3 pm. Arrived via Uber and they told me they had no trucks. No Ubers available to get me to another location. I asked for a ride to a Uhaul just up the street, which they declined to do. Totally screwed me over.
-
June 2023 by Mark W
Seems to be the most economical option for renting moving trucks. The truck was in good shape, handled well, and the pickup/return process went smoothly.
-
June 2023 by M Moore
Google and Budget haven’t updated the business hours for this location. I had to drive 100 miles both ways to drop off a van.
-
September 2022 by Ashley R.
For all the lack of concern and business ethics offered to us by Uhaul, this Budget location was prompt, efficient, and simply CARED! Great experience.
-
August 2022 by Rene Chock
The Budget trucks rented through COSTCO get a 20% discount. Costco does cover rental for insurance of budget trucks. No you don't have to go through the commercial weigh Stations unless you are taking goods that are commercial for selling purposes. The owner lied and they put up a sign you have to stop at weigh Stations. Do your research call your insurance company. Call Costco they do Cover nisurance on rental trucks and cars.
-
May 2022 by J Min
Worst rental company that I have ever used, and I've rented a lot of trucks. The truck they gave us had body damage all over. It wouldn't shift correctly. The front shimmied at freeway speeds. Within about 50 miles of getting the truck, the check engine light came on. We called them right away and they told us that if we could get back before 4, their mechanic would check it, so we headed back immediately. We got back well before 4 and were told the mechanic had left. The front counter people were clueless. They told us just to drive it as it was, and to stop if the check engine light started flashing versus being on solid. WTH??? We had to go over 1000 miles. We were worried the whole time that it wouldn't make it. Luckily, we made it to our destination. I will never use Budget Rent-a-Wreck again, ever.
-
April 2022 by Vicki G.
We flew into Abq to pick up our belongings in storage so we rented a Budget truck to drive back to Florida. First stop was this budget office...I asked to use their restroom only to be told they didn't have public bathrooms. I AM A CUSTOMER!!! We spent $2,200 in their shop and I can't use a restroom????? The owner had all kinds of excuses as to why but ultimately let me use it! We get in the truck and head to our storeroom. THE TRUCK IS FILTHY!! Food, drink spills and drops on the ceiling!! I spent 45 minutes wiping the cab with Clorox wipes to clean it up!! So disgusting and unacceptable. DO NOT ISE THIS LOCATION!!!!
-
March 2022 by Della
Kind service and decent truck. Prices were fair and the rental process was easy. The only reason I gave 4 stars was because I did not receive all the extra items I reserved. Although, they did remove the charge: not having the dolly made my move way harder and put way more stress on my movers. I also didn’t like that they close at 12pm when moving sometimes starts later in the day. Overall it was good.
-
February 2022 by Sheena F
Breaks gave up had to wait to get someone to help and the roof leaked water on all my stuff all my boxes got messed up and everything was soaked so had to carry every thing piece by piece clothes was soaked furniture all soaked they even charged me another day even though it wasn't my fault never going back
-
September 2021 by Paul Gawith
Staff was great in taken care of us. We ended up swapping out the truck had bad tires on front. Check tires before leaving facility if on cross country trip. Price was great. After swap out everything was good. Would use again
-
September 2021 by Esther A.
Avoid Avis/Budget at ABQ/Sunport at all costs. Despite having a pre-paid reservation, they were out of cars and only had a 12-person, cargo van available. This was after standing in line for 30 minutes. The staff were flippant and rude. Even the shuttle staff said this situation was common and to always go to Enterprise. Note taken .
-
May 2021 by Elmoretta Wells (Kandie)
The first car they gave me was nasty. So told them and they made it right. I was very happy with the service. Would rent there again.
