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October 2023 by Steven C.
It's not often I pen a blistering review for a company, but Budget Truck Rental has indeed outdone themselves. If one was to design a masterclass in how NOT to conduct a business, Budget would surely take the top prize.From the outset, their art of deception takes center stage. They lure you in with alluring online quotes, only to double the price when you're about to seal the deal. But that's just the tip of the iceberg. The real pièce de résistance is their fraudulent claim of their trucks being "commercial vehicles." This assertion is not only ludicrously false under NM statute but is also blatantly exposed by the simple fact that you don't need a commercial driver's license to rent one of their vehicles. So why this fabricated claim? To force you into purchasing their damage waiver. A brazen attempt at gouging unsuspecting customers.Think you've caught on to their scam and want out? Think again. The escape isn't smooth sailing either. They have a charming little $50 fee in place for cancellations. Because why let someone leave without one last parting gift?If you value your time, money, and peace of mind, steer clear of this quagmire. Don't be seduced by the initial attractive rates they dangle in front of you - because the true cost is hidden in deceptive practices and added fees.For those looking to rent a truck without the accompanying migraine, U-Haul is a tried and true alternative. In the vast landscape of truck rental options, do yourself a favor: bypass Budget. Your wallet and sanity will thank you.
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June 2022 by Vierra Makai
The absolute worst rental truck place! I rented a truck and made sure to put fuel before I dropped it off. I noticed the fuel gauge was not completely full so I tried to add more gas but the gas was literally spilling out so I really didn’t think much of it and dropped it off. I called the next morning to explain and the woman was very dismissive and said they were able to add more gas with no issues so I was charged for the fuel and a fee which totaled nearly $75. I asked to speak to a manager and the woman told me there wasn’t one but gave me another number to call. I called and he told me the woman I originally spoke to was the manager! Why did she lie? I have no clue. So I called back and she just said there was nothing she could do and was extremely rude and condescending. She also told me she did me a favor by not charging me a fee for missing the drop off time… I dropped it off 14 hours EARLY! So I went in person to get a receipt and asked to see the truck (I took a picture of the fuel gauge so I wanted to see if there was a difference). Without even checking, she said it was gone and I couldn’t see it (pretty suspicious). So she told me to call customer service who basically said they side with the manager no matter what. For all I know, this woman could’ve put fuel in her own vehicle or another truck on the lot. I was charged $75 for them to drive across the street so I guess I was better off not putting any gas at all.
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December 2021 by Amanda B.
Do NOT ever rent from budget! I am moving and decided I would get ahead and reserve a truck the quote I received from them was $165.00 not including the insurance that they later start demanding you get. I am moving today. So ystrdy I decided I'd look into uhaul truck rental and everything included came out to $65.00 plus .95 a mile Which is $100.00 cheaper since I am literally moving across the street. Anyway I cancelled my reservation with budget ystrdy and today I look at my bank account and budget has charged me a 75.00 cancelation fee! This is outrageous! I thought I was saving a ton of money and they still took more than what uhaul is charging me! I will never even consider using budget truck rental again!!!
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September 2020 by JRay
Budget is the WORST company EVER! I WILL NEVER use them EVER again. I asked if they had an all wheel drive WITHIN by current rental agreement. She gave me one and up-charged me without telling me. Never a single word was said that I would receive an extra $150 charge. When I called in they wouldn't refund my money because \"I signed an agreement\". SHADY! Disgusting they're using a bait and switch on people. I'm going to blast this on every platform possible! DO NOT USE BUDGET!
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December 2019 by Jason Ortiz
Budget is the WORST company EVER! I WILL NEVER use them EVER again. I asked if they had an all wheel drive WITHIN by current rental agreement. She gave me one and up-charged me without telling me. Never a single word was said that I would receive an extra $150 charge. When I called in they wouldn't refund my money because "I signed an agreement". SHADY! Disgusting they're using a bait and switch on people.
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May 2019 by alaina marquez
Worst customer service ever would never recommend them ever ever ever. Never rent a budget truck from them they always go in these extra fees and claim you go longer miles and what you did. Worst company ever I hope they get shut down
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September 2018 by Nonya Tru
Very unprofessional.. I was threatened to have the truck i rented called in STOLEN when i clearly had paid for use of the vehicle. If you cant count how many trucks you have in order to not over book then go back to kindergarten.. To make an already stressful move even more stressful... I should hv gotten it free of charge due to that lies this lady told... Nvr again ill pay a lil bit more for better service some where else.
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June 2018 by bluesecerity01
Made a reservation drove 30 min to pick it up and they don't have the truck
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December 2017 by Chris Baker
We had a truck on reservation for over two weeks at this location with an 8am pickup time. On the day of the scheduled pickup I got a call at 7am ( 1 hour before I was supposed to be there)saying that “corporate†had canceled my reservation. I had not received any kind of notification that my reservation had been cancelled, when I asked why I hadn't been told about the problem the j*** (Robert) running the location said it wasn't his responsibility and that corporate should have called me. The best he could do was wait for 2 hours and see what happened from there. Needless to say it created a huge problem for me and family as we were moving out of state that day. I called Penske and they had me in a truck in less than 15 minutes. Avoid this location, look at the previous reviews as well, I truly wish I had. Worst customer experience I've had in quite a while.
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May 2017 by Kirsten Meyer
I rented a truck to move a couch in-town and rented the truck at the end of the day around 4pm, returning it a few hours later with a full tank before the agreed time. They had an overnight key drop and I confirmed I could just return the truck to the lot and keys in the drop since they would be closed at the agreed return time. Nothing else was mentioned by the clerk. Instead of being charged what I was supposed to be charged, I was charged for two days, because they said they counted the return at the time it was processed the next morning and basically there was nothing they could do; it was my word against theirs. I asked them to check the delivery time on their camera and they said they don't have one. I contested the portion of the charge that was inaccurately applied with my credit card company. I then received a voicemail from one of their employees, apologizing and asking me to come down to get a check for what I was overcharged. I declined as I had already been issued a partial refund by my card company and they are 25 minutes away. THEN this company still went back to refute the refund with my card company, claiming the truck was returned at some time they arbitrarily made up. Long story short, they tried to charge me twice what they should have, poor business practices. There is a reason they have one star. Avoid the headache.
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February 2017 by Gabrielle jumbo
Service is SLOOOOOOW!!..only 1 computer & they take their time doing everything!
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August 2016 by Katie Giras
Horrible service, not pleasant. Had an issue with a trailer that did not fit my vehicle even though Budget website and location said it would. When it didn't fit, the location said they could not help and to call the Customer Service line, over 30 days later and no response still...Use Penske, a few dollars more, but great service and better condition on their trucks