-
December 2023 by Haley Dayer
We stayed here while traveling to another state, and it was great decision. We checked in late and the night and the woman working the front desk, Rosebud, was amazing! She was so nice and helped get us all checked in, so we could get to our room and rest before another long drive the next day. The rooms were good and the bed was comfy. The hotel was far enough from the highway and down a side road, so it was quiet and easy to sleep. We appreciated Rosebud so much so, that when returning home we decided we would stay once again at this hotel. I definitely would recommend staying if you are looking for an affordable place to stay in Albuquerque.
-
December 2023 by Jeanne Sharp
I stayed here for one night on my way to southeastern Colorado, and I had a reservation to stay here again on my return trip a few days later. (More on that in a minute.) My room key failed twice, and I had to go to the front desk to have it reprogrammed. After the second time, I decided to stay in my room for the rest of the evening (it was getting close to the time I'd normally start getting ready for bed anyway.) The young man working the front desk was friendly and easygoing and didn't mind reprogramming my key for me -- I wish I'd gotten his name because he was very nice.The room itself was reasonably tidy, and the bathroom was especially clean. I did notice a few upholstery stains here and there in the living/dining area, but nothing too gross -- just wear and tear. The carpet seemed new. There was a coffee maker and coffee in the kitchenette area, but I did not see any coffee mugs. Personally, I found that more humorous than annoying, but it does show a lack of attention to detail.The worst part about my stay, and ultimately the thing that made me cancel the second night, was the location -- while convenient to the freeway, it felt extremely isolated/sketchy and I was genuinely concerned about my safety (as a woman traveling alone) and my car getting broken into. (I was concerned enough that I moved my car so I could see it -- and hear if the alarm went off -- from my room. I also made sure there was absolutely nothing visible in the car -- I've had cars burgled before and have no desire ever to experience that again.)I would consider a return visit if the management would consider upgrading the security in the parking lot and replacing the unreliable room lock/key system. I generally like Sonesta properties, but this one doesn't quite rise to the level of others in the chain.Safety: Don't leave anything of value in your car.
-
December 2023 by kevin spam
The gym has no towels to wipe off sweat. No sanitation wipes are available. The gym shares the same room as the dryers so it gets very hot. The yoga mats are stained and disgusting. One of the 20 pound weights are missing. No water in the gym available to drink, only hot coffee. You can't even do pull ups since the roof is too low.The rooms were good size. However room service was not provided 2 days in a row when I asked! Nice fridge, closet, and desk. Bathroom shower is very low pressure.One of the door entrances is broken and can't even enter through there. No breakfast. Washer and dryer are $1.75 each so that's nice.
-
November 2023 by JJ H
Our room smelled like it had been cordoned off for months. I got the distinct impression this place limps through the rest of the year to gouge you during the one week anyone wants an extended stay in Albuquerque literally in the middle of nowhere. Staff was friendly and I particularly enjoyed the towel policy - if you know you know. Long story short: plan your balloon week far far in advance so you aren't on the less particular end of the selective scale.
-
November 2023 by Brian Gilliam
Room was not serviced for our entire 6 night stay. Had to request towels at front desk. Priced too high for quality of stay. I know the Balloon Festival had a lot to die with prices, but still over priced. Cannot recommend.Rooms: Rooms are of good size, feature small kitchenette with full size refrigerator, dishwasher, small stove, microwave and small supply of dishes, pans.
-
November 2023 by Diamond White
This is BY FAR this worst hotel stay that I have ever had. I got there and they did not have my reservation (I was under a group reservation with a confirmation number). Stood around after midnight waiting for them to figure it out. Couple nights in I find bugs in my room and asked to moved and they said that they can’t and did absolutely nothing to try to remedy the problem. I’m here for work and left for the weekend, I came back and they CHECKED ME OUT OF MY ROOM!And the straw that broke the camel’s back: I called pretty early in the day to have someone come switch the sheets, because I got a food delivery and the top wasn’t secure and it spilled out on the bed. They told me no… then they said they’ll bring the sheets and I can make the bed myself….Do yourself a favor and NEVER STAY HERE!
-
November 2023 by Jayme Pineda
Cleanest place I've stayed. Real friendly staff. Housekeepers a real and polite I believe her name was
-
September 2023 by Wadell Kanseah
Ok...so this place is definitely older...mmmmm not sure about the recent ratings and why theyre so high. The rooms are small, smell is old and musty(?) I asked for a late checkout and had to pay for it. ONLY place Ive stayed at and this has happened, in my entire life. One of the frontdesk staff had her high school friends over and they listened in on every transaction that took place. If comfort is not high on your list then this place shouldn't bother you if youre just looking for a place to sleep. I would not recommend this place as it is definitely "you get what you pay for".Rooms: Small, old, stale smelling although mostly clean as far as I could tell
-
August 2023 by marecil gonzales
We are comfortable staying this hotel in a low price… hubby get a best deal in this hotel. Room is big. They have a very good staff , very accomodating. Anything that we need in the room, like coffee, tissue, and kitchen towel..they give us easy, no asking for room #.. We have a nice window view of Sandia Mountains of Albuquerque.Rooms: Room is good, we have a little kitchen so that we can cooked our food. Bed was fine. Room is big and we have a lot of space. We have a window view of Sandia Mountains.Restroom is big too. Only complain is the water pressure is too strong.Nearby activities: Its near from the supermarkets here..walking distance only.Walkability: 100% walkability here..
-
June 2023 by Ryken Seadragon
They canceled my booking without notifying me, and told me that I can't book a new room until 4pm the next day despite having rooms available, after I'd just driven 12 hours to get here and arrived exhausted at 3am. They also would only talk to me through the locked door which was frustrating and difficult to understand. Never had a bad experience with a Sonesta before but this location made me feel very unwelcome and disrespected.
-
June 2023 by Charles Wood
Rooms are clean with plenty of amenities. Would have rated 5 stars but was awful smell in elevator and 3rd floor hallway that was absolutely
-
April 2023 by Lish Obeytia
The hotel staff were talking about a bad customer who was harassing other customers when we walked in. It took them awhile to acknowledge us. The man who checked us in was friendly. The elevator sounded like it was struggling. The hotel as good potential but needs a facelift and higher standards for cleaning.The look of the room was not bad at first glance. Once we got a better look we noticed it was not cleaned very well. There were used earplugs on the side of the bed and a piece of what appeared to be a piece of chicken on the floor. We had a late night so didn't notice until the morning, the sheets were stained and had crumbs. We only slept in the bed, but I wish we noticed it before we slept in it.There were small hairs in the bathtub and the toilet paper holder was broken.It was well stocked with the essentials.When we got back to the hotel at night, there was a homeless person that seemed to be sleeping in front of the lobby. The security guard was standing there. I am not sure what was going on.I personally would not recommend the hotel or would stay here again.
-
April 2023 by Joe Williams
Great place you get what you pay for, the prices where a little high, but it was like being home and that made it worth while. I travel all the time for my job and it's worth a nicer rental a few times a month to relax and rewind. I get a cheap room somewhere else another time to average the rates out over a monthly budget...Thank you to the staff and management. Well done the place really is all that & you all keep it that wayNoteworthy details: Fire place and great kitchens l I ved the bath & bed....
-
April 2023 by Victoria Salcedo
I liked it a lot, it's clean, it doesn't smell like cigarettes, it has a stove, a refrigerator for people who last longer, the girl at the reception was very kind, thank
-
March 2023 by S St
Used to be a decent hotel but has gone downhill since the rebranding and change in management. The place is now absolutely swarming with roaches. There were dozens in the kitchen (including the sink and drawers) as well as the bathroom. A family member also noticed some in the stairwell and when they complained to the front desk, they just kind of shrugged it off like they were used to hearing that and didn't plan to do anything about it.
