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November 2025 by Paula Gabay
I had my floors done with Express Flooring and even though I love my carpet I probably won't be doing business with them for the last two rooms when my husband retires in 2.5 years. I had so much of a runaround experience when this project started on October 17th and finally finished this past Tuesday. First they suspected aspestos when they cut the carpet as I had chosen LVP in my 1959 house. They stopped the demo leaving my house dusty and carpets rolled up. I had to call them back to put the carpet back since I have Arthritis. Came back positive for Aspestos they installers left a little mirror broken leg that has sentimental value and scratches on the dresser drawer. They took off the last room and were going to put full price and raised the price even though I was able to compromise on not getting full price. They got Kilz on my furniture and bathroom cabinets. The final straw was when they plugged my outdoor cable to my DVR to my tv and I lost satellite connection and had to wait until the next day for the Dish Technician.
I spoke to Eppi and Don about my experience with this company they were quite empathetic which I got no apology from Express Flooring only invalidated when I mentioned the tv saying this didn't happen to other customers. Eppi and Don offered to come out and answer questions for me but I didn't want to take advantage of there kindness since my purchase is 2 5 years down the road
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May 2025 by Linda Nordvik
You may be amazed at the price, but you get what you pay for. They'll only follow up on a bad review. I had to contact them several times because of their shoddy service; they don't check on their contractors work ever, despite having a different installer come every time and always having problems. The padding is so thin I can feel nails in my floor. My hallway is lumpy. We were hoping this would tide us over until we could afford hardware floors but it is embarrassing to have new carpet this poorly installed.
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May 2025 by Lea Kenney
I'm very happy with my carpet purchase from Carpet Source. Don arrived to give me an estimate and was very polite and non pressuring. The one man crew arrived as scheduled and did a great job installing. I've had it about 2 months now and am very happy with the feel and quality. It was over $2k less expensive than other sources!
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April 2025 by Patti Schmidt
We have several homes here in Albuquerque. We have used CarpetSource for our carpeting and tile floors for several years. Don Lovato and his employees are fast, courteous and reliable. The carpeting and tile is great quality. We highly recommend CarpetSource for all your flooring needs.
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March 2025 by Chris Mann
Went today to order carpet and they were closed at 11. Are the hours wrong?
Won’t go back
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March 2025 by Katrinka Sullivan
It’s a rare occurrence in this day and age to have an experience with a company from start to finish that is nothing less than excellent.
I didn’t have to drive around visiting different flooring places because I told Don I wanted luxury vinyl and he brought samples to my house. I selected Honey Oak for my 1950’s home and Don agreed it was a great choice.
Andrew and Martin were the installers and you’d be hard pressed to find anyone better or harder working as they were. Andrew called me to let me know when they would arrive at my home to start the job. He was professional, polite and well spoken. Once they arrived Monday morning 7:45 AM they worked hard , efficiently and did an excellent job. I greatly appreciated the fact they were trustworthy and respectful of my property.
My floors couldn’t have been more perfect if they’d been in a new home.
Thank you Don
Thank you Andrew and Martin
It was a pleasure doing business with you all.
I’m including pictures of the process and a short video of the finished floor.
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January 2025 by Suz Miller
These people are absolutely amazing- absolute stars. I had a horrible nightmare with another place trying to get carpet in after my place got flooded and the nightmare carpet place abandoned us at literally the last minute. So, I called Carpet Source. They literally came in last minute and saved the day. Came to our place, showed us samples, went over our place, told us everything- both good and bad - that needed to be done, which was all I wanted. Not like the other place that kept adding random things like $100 here to scoot over your bed, $100 there to unplug your lamp???
Meanwhile, Carpet Source is fantastic. They are reasonably priced, they specialize in this field so they know what they are doing, their customer service is spectacular in that they both check in on you and they are honest with you. Skip the big box places - they are nightmares. My place before that abandoned me in the dead of day was Home Depot. Run from them. Just cut out stress and wasted time. Come to Carpet Source.
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November 2024 by Maria Baca
Carpet Source / Don Lovato Owner.
This company did an excellent job. The crew arrived on time and they did an exceptional job. I’m very very happy with the service and the product. Thank you Carpet Source.
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October 2024 by David Catherine Noble
Every part of our interaction/experience with CS has been outstanding. Don, the owner is honest, friendly and available. Good pricing. Jorge, assigned to our job, was the best worker we've experienced- on time, friendly, hard working, skilled, meticulous. He knows his craft. The scheduler, Eppie, is also professional and friendly and very responsive. We are nothing short of impressed with the whole of CS operations. Would recommend them to everyone.
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August 2024 by Atalla
Went hunting for carpet scraps and these gentlemen were the politest, honest, kindest option in the city. They brought me back in the warehouse, warning about trip hazards so I'd stay safe, and dug around to find me the perfect piece. Their selection and supply looked great. I'm not normally a carpet person, but if I need some, this is where I'll come. It feels a bit hole-in-the-wall, but those are the best kinds of shops anyways. Thanks guys!
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June 2024 by Ben Curry
Don and the rest of the team at Carpet Source do an amazing job. From helping me to pick out the right carpet/flooring through installation, the level of professionalism is outstanding. The installers were thoughtful and courteous, always sure to be careful around my personal items and treat everyone with respect. Carpet Source will always be where I go for flooring needs.
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May 2024 by Henry Servatt
This was our second experience with Carpet Source in Albuquerque, and while both were good, I wanted to especially note the service of our installers on this second purchase, a man named David, and his brother, Louie. These two men arrived at our house on day one to do tear-out, and site survey and prep. They arrived on time, went straight to work, treated the slab with a product to stop animal smells, sealed cracks in the slab, and poured leveling compound. The second day they installed laminate flooring, and replaced baseboards. I especially want to mention David’s work in quickly solving a problem with a heating/cooling air outlet that had a prior installer stymied due to misfitting of parts by the original house builder. He didn’t consider this outside the scope of the job, but just did his work in less than ten minutes, and all is now well. Both men had friendly, easy-going spirits, and were quite pleasant to interact with. A great experience overall. Thank you, Carpet Source, and David and Louie! ?
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December 2023 by Dave Tvedt
THE source for all your flooring needs. The experience and professionalism of owner Don Lovato cannot be overstated. Highly recommend Carpet Source to everyone I know.
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November 2023 by Justin Thompson
These guys are on top of it!
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July 2023 by J Stockton
Beginning with our first phn call with Eppy, we had an exceptional experience with Carpet Source. Dillion is a very professional and well informed salesman, with great taste. He helped us make our carpet and flooring selection after listening to our likes, dislikes, and after looking at our home design. The installation crew was meticulous. We just had new drywall and baseboards installed and painted. Andrew and his crew made every effort to avoid damaging the work. This part of our home renovation has been flawless. The best part is, they came to us with the samples and quotes. We never had to go into a showroom or warehouse. The salesman, saw our home first hand. We'll definitely call Carpet Source again when we start our bathroom renovation! (The pictures don't do it justice) ⭐⭐⭐⭐⭐
