Discount Tire in east Albuquerque is a popular tire and wheel store known for offering a wide selection of tires and rims, including top brands suitable for cars, SUVs, and trucks. The store provides helpful services such as tire installation, rotation, balancing, free flat repair, and air pressure checks, making it a convenient place for vehicle maintenance. Customers appreciate the friendly and helpful staff, especially noting the free tire checks performed by attentive staff members who walk around and inflate each tire, helping to prevent blowouts and ensure safety. However, some reviews mention that wait times can be long, especially when there is only one technician handling air checks or during busy hours. Customers have suggested adding more staff or triage personnel to improve the check-in process and reduce waiting times. At times, the wait can extend to 30-60 minutes, which can be frustrating, particularly for those with appointments. Despite this, customers generally find the service satisfactory once they are attended to and appreciate the efforts of the staff. One customer experienced issues with tire balancing, noting that the first attempt was unsuccessful, and weights fell off shortly after, leading to aggressive vibrations. They expressed disappointment as their tires had to be returned and replaced. Nonetheless, management addressed their concerns promptly and respectfully, demonstrating a commitment to customer service. Overall, Discount Tire in east Albuquerque offers a reliable selection of tires and helpful services, but improvements in wait times and customer check-in procedures could enhance the experience further.
Staff is friendly and eager to help. The wait is always a pain.
October 2024
You need a triage person to check people in so those who have made appointments don’t have to stand in line five deep just to hand someone their keys. Your service is great otherwise. Just work on your customer service.
September 2024
Okay service. Expect to wait at least 30-45 minutes if there are more than 2 people in line inside. Also expect to wait 45-60 minutes for an air check with any more than 1 person in line.
