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February 2024 by Slim Shady
I always dread coming here because it's the same story every time. I bought a new tire recently and came to see if they could repair the leak. Of course, they try to sell me 4 new tires like always and even tried to get me to finance them after I told the sales guy several times that I wasn't interested. They said that the rim was bent and that was why the tire was leaking and couldn't be repaired. I assumed they would fill up all the tires to proper PSI, but after to going to the Valvoline next door(who I highly recommend) the tire they were looking at was only at 21 PSI. They will try to scam you if they are able. One time my brother said they refused to put air in his tires because they didn't have enough tread(which obviously means it's safer to drive around with low pressure). Me giving 2 stars is generous.
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February 2024 by Margaret H
I had gotten a flat on my drivers side rear tire. It was a Saturday. Javier, who said he was the manager, said he was not able to get my replacement tire until that following Monday. Since I was not able to drive my car, he promised that they will leave my car in their garage over the weekend. On Monday morning when I called, I was told to come pickup my car, it’s ready. When I got to their location, I had to wait approximately 45 mins. I thought this was kind of odd but I totally trusted, direct tire and just figured they’re just making sure everything is good to go. I live less than 2 miles from the store. I drove directly home, I parked my car in the garage in a couple hours later I was in the garage and noticed that the drivers front side of my car was completely crashed!!! They took photos I took photos, I went through their insurance company and they completely denied me. So I had to pay $1000 deductible to get my car fixed. Plus all the aggravation and all the lies. Total cost to repair the damage they did was 5,900$! The worst thing is that somebody there that works at direct tire on Coors and Montano knows, knowsWhat they did, and completely lied. I would never go to a direct tire. I don’t care what city what state, just beware take photos of your car before you drop it off and make sure you take photos and walk around your car as soon as you pick it up don’t even leave the parking lot until you check out your car. They are scammers!!!!
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February 2024 by Tania Mondragon
Disappointed with this place, I thought they are discounted tires. Went to see if they could change out a tire that wires were on my car for under like $60 that's all I had. Walked in the you g employee he was really understanding, knowledgeable. Looks at prices goes to back and check thought it was gonna be fast and prompt . Came back said ok we have so n so tore I looked at price for one tire it was 135$ way too much so I asked how about used tires comes and back sorry this all we have I was like no thanks for my pockets asked will they at least put air. Said sure so I drove around air check and I spoke with the nicest young man ever.and I asked him if other guy told him said ya. so i asked him any recommendations he said ya my grandad just on 2nd Street called MENOS I'm here it hella cheaper excuse the French potty mouth
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February 2024 by Adrian J
Absolutely horrible service. Rushed installation of new wheels. Had an extremely bad wobble and pull (on ALL 4 wheels). Paid for an alignment. Took it back to discount for a balance and rotation twice in a matter of 2 1/2 weeks. Lost 3 days due to unnecessary maintenance. Only to find during the initial install they failed to identify bad fitment and needing hub rings. Worst part I had taken it to a mechanic who ultimately identified the problem. Called to inform them about what was going on only for the sales person to deflect and give me a hard time. Time is money and I'll never get the time or extra money I had to spend and lose during this ordeal. My advice is to also save yours and AVOID this location.
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February 2024 by Russ Rietmann
no point in making an appointment. you will be seen roughly 45 minutes after showing up, if your lucky.
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February 2024 by Patrick Allis
Just needed air check and tires topped off... no pressure to buy tires...fast and courteous.
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January 2024 by J.R. Sitman
Excellent service decent pricing
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January 2024 by Robert Chat
Watch these guys they don’t honor the tires warranty, they are always saying the wires are exposed when they aren’t, they can’t even change a head light for you. This location is piss poor I’ve been here many times but I’m thinking it’s under new management or owners, I’m going to Firestone
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January 2024 by Steve Cox
Fixed my flat tire fast
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January 2024 by Janet Ralea
Made an appointment for rotation and balance on tires I purchased from Discount Tire.When I arrived, I was told it would take 1 hour and 45 minutes to do the job. This was do to the many walk-in customers that were put in front of my appointment and as a result, they did not have an open bay to do the job that they accepted to perform at a specific time. Making an appointment was worthless.The solutions are to:1. Make sure a bay is open for customers that make appointments.2. Contact the customer and let them know there is a delay, that way the customer can be picked up and not be stranded at Discount Tire for an extended period of time or reschedule the appointment.3. Offer a courtesy shuttle back to the customer's residence.The problems here are do to POOR MANAGEMENT OF SCHEDULING.The techs doing the work at this location are usually very efficient and competent.
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January 2024 by Dominic Montoya
The customer service here is awful. I brought a tire in to have it replaced and specifically asked the front counter guy if when I came back to pick the tire up, could they put it on for me. He said yes. I arrived just to find out from a different guy that it was going to be another 45 minute to hour wait before they could swap my spare out! After 2 hours of changing a tire and another hour after that?!?!?! Are you freakin kidding me?? I’m done with these guys. I have spent so much money with these guys…I’m going local. Zachary needs more training in customer service.
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January 2024 by John Trambley
Even though they were very busy today, they were willing to help me out. My low tire pressure light was on and they figured out the problem and got me on my way. Sure, I had to wait for them to work on my car, but it was worth it. I also like their remodeled store with the comfortable chairs and nice windows. I will be back!
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December 2023 by Ashley
I came here for an air check, which was free, and found out 2 of my tires were running low on air. They filled them up and let me know that my tires would need replacing within the next 6-9 months but didn't push for a sale, a lot of the places that do free air checks really try to get you to purchas a product or service. I really appreciate that this isn't one of them. When I do decide to replace my tires, I will come back to this Discount Tires location.
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November 2023 by Maria McKinstry
Great people, fantastic service. I have new tires from them installed earlier this year. They will check the tires when you drive up and put air in them and check if they are ok.Being an older person this kind of service is exactly what we need.
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November 2023 by Donald Rosenow
My girlfriend got a hole in her tire on the way to work. Yanked it off and took it in to Discount Tire where Matt hooked me up and had me out of there in less than an hr. Really appreciated the quality service and efficiency. Will be coming back here for all my tire needs
