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November 2023 by Cassaundra Martinez-Riley
Very bad service. They sell you cars with more problems than what is worth. And they tell you they will fix it and don't follow thru. And Virginia acts like she owns the business and demands things as of she's your mother. Very very unprofessional. I asked to speak to someone higher than her and she said that there's no way to contact anyone higher and she would have some guy Mike contact me. I'm glad I recorded to conversations and if y'all could hear it I can guarantee everyone would be shocked. I need someone higher like main management to contact me. Immediately and listen to this recording I have.
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November 2023 by V (Traveler)
By far the worst experience I have had across all my vehicle purchases. Please go to a different dealer and save headaches. Learn from my mistakes. My family is planning to buy two more vehicles and I told them to avoid this dealer at all costs. Poor customer service, poor communication. This place deserves to go out of business for good.Don't let the "4.6 star" rating fool you. They will lie to you to secure sales and then ignore you.
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October 2023 by Renee Winkles
We have always had a very good experience at Enterprise Car Sales in Albuquerque, New Mexico. Every member of their team is kind, generous, and knowledgeable. We have worked with Norman for our last two purchases and have been impressed with his overall performance. We have also worked with Sam and Virginia who are both excellent as well. We will continue to return to Enterprise Car Sales in Albuquerque, New Mexico for all of our car buying needs. We have also told many of our family and friends about them.
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October 2023 by Britni Williams
Fantastic experience! Everyone was so helpful and the consultant I worked with, Cornel, was very professional and made this an easy process. If you’re looking for great service, a seamless transaction and a nicely used vehicle, I’d highly recommend Enterprise Car Sales!
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September 2023 by Shannelle Matlack
My vehicle was stolen, and I was renting a car through Enterprise. I was set up with the sales team to purchase a new one and was contacted by Leyla. She was incredible, and made the process so easy! She sent me vehicles I would like, I picked one, and applied online. She had everything taken care of immediately for me, all I had to do was come in and sign some paperwork, and she had me in my new car just a couple days later as it was a transfer. I absolutely love my new vehicle! I had the best experience with her and would recommend her to anyone! Buying a new car is always such a stressful time, but she made it so quick and easy. I’ll definitely be going to her for my next one!
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August 2023 by Patricia H
I’m just not sure what is going on at this dealership, I finally walked out and drove down to Malloy Nissan and brought a brand new Car.Poor customer service, poor communication, no sense of urgency. They will starve and go out of business before I recommend this lot. I would love to talk to a sales district manager so I can break down what happened. BTW Juliet had good intentions, but sometimes you need to include more. Good luck and may God Bless this establishment
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August 2023 by Carolyn Romero
I bought a car from enterprise and sales guy lied about everything turned out to be a lemon and when I tried to trade it in I was only able to get half of what I paid for it. The battery Gave out after a month $200 to replace, this whole deal was a nightmare thanks Norman. I do not recommend
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July 2023 by Daniel Power
My sales rep, Brian Kahn was extremely helpful, patient, and professional. I was a little pressed for time during the transaction as I had travelled 4 hours to get to the Albuquerque Enterprise location, and had to turn around and make the return trip ASAP. But Brian moved everything along at a good pace and got me financed and in the car in record time. Kudos to Anthony in Finance too for getting me an even lower interest rate!
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June 2023 by Francisco Villagran
If I could give more stars I would. Norman and Lane helped me get my new Sonata and I absolutely love this car. The car was in superb condition as advertised. Norman is awesome. He was honest, friendly, knowledgeable, and provided a pressure free shopping experience. Lane is awesome. He was personable, patient, and made the purchase process stress free and easy. Outstanding gentlemen here. Thank you guys again!
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June 2023 by Soleil Burgess
Recently purchased a car with the help of Juliet and the process was so smooth. Juliet was thorough in explaining everything and making sure I was comfortable and satisfied with my purchase. It was an overall great experience with none of the pressure that I’ve experienced from car dealerships.
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June 2023 by spoonieboy1
This was my first visit to an Enterprise Car Sales location. I had one particular car I was interested, a 2021 Mazda CX-30. I worked with Lane and Brian. The car was ready when they said it would be and the communication from Lane and Brian during the process was fantastic. I did buy the Mazda and it's a fine vehicle at a great price. The sales process was supersonic. This was the easiest car buying experience I ever had. Thanks, Lane, Brian and Enterprise. I'll be back.
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May 2023 by Leland Titus
Do not order a car from this company. Ordered a car from Denver it showed up with about 10 dents that were previously undisclosed and not shown in pictures. Manager Virginia refused to refund my transfer fees. Very deceptive business practices.Last week I started the purchase of a 2020 Ford Transit 250 High-roof that was located in Denver. I was called and told the Van had arrived in the Albuquerque Location and was ready for pick up on Monday. I did not make it to the location until yesterday afternoon. Upon arrival, I was shown the van and one previously undisclosed dent on the driver's side. When I walked around the vehicle, I discovered that it in fact had about 9 more down the passenger side. Again never shown in any of the pictures or disclosed in the listing. I was then told by the manager that since this was considered a work vehicle, the dents were normal and that I should have expected this in purchasing a used vehicle. I was basically given the option of taking it or leaving it and was told that I would not be refunded my $871.52 for the transfer. I left a google review warning other consumers to not get taken advantage of by this dishonest company.Update: I have just written the corporate person in response to their response and also about 20 minutes ago I was called by another Manager at this location named Sam who told me I should expect this amount of dents with their used cars and that I should have known it would be dented that's why he will not refund my money. He was just calling to let me know he was going to sell it if I didn't come get it. Well Sam, I bought a brand new Ram 2500 Cargo van from the very nice and honest people at Melloy Ram just down the street.
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May 2023 by Juan Garcia
There was definitely some variables that made the experience a little longer than we expected but Norman was amazing throughout all of it! He made sure to get us into the perfect vehicle for my family! He kept us in the loop through the entire shopping and purchasing experience. He recognized with us having a one year old we don’t want to be at a dealership for hours on end so he recommended we go grab some lunch and take a little break while they figure out stuff with the bank and he let us know when to go back to the dealership to finish the rest of the process in a timely manner. Norman and the managers really went above and beyond for me and my family and we’re super thankful we were able to work with him throughout our car buying experience. Definitely going to be recommending Enterprise Car Sales to all friends and family that are looking for a vehicle! 11/10 service thank you so much to everyone there!
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May 2023 by Adriana Ramirez
Not very happy with the service of this dealership they claim they aren't like all other dealerships. We went and spoke to Juliet gave her the price range we were looking at and explained my son is getting pre-qualified with his cedit union and for how much. She found a car in his price range and stated it is not in yet and is going thru certification. He went on Sat 4/29/23 she stated car will not be ready till 5/1/23 so to schedule a test drive in advance for 5pm on 5/1/23 and they will go from there with the paperwork. He went in for the test drive with my boyfriend and the car was sold she was on vacation and the her co worker stated there was no communication about the test drive. Well guess what... at that point you became like every other car dealership trying to get him into a more expensive car. Will never go back or recommend.
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May 2023 by Savage Mom
I highly recommend this car sales business for anyone interested in buying a new vehicle, this is my third time buying a vehicle from here and I’ve always been very satisfied with my purchase and overall experience here. Great customer service and above all they treat you like family!