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February 2024 by Johanne Heard
Everyone was very nice andWent out of their way to make sure you were comfortable in your rental car!
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February 2024 by Nariman P.
This location provided me a faulty vehicle (tire with slow leak). I switched the vehicles after replacing the spare, they apologized to me for the inconvenience then deceptively tried to bill me for the tire. When I reached out to them, a female employee was highly dismissive of my complaint. Do not go to these SCAMMERS.
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February 2024 by Josefina Mendoza
This company only cares about making money. They don’t explain themselves correctly. I owed money and we made an agreement I would make payments. They said they would call to set up payments. I then looked at my bank account and seen they took the payment in full leaving me with nothing to pay my rent or buy food for my kids. When I called them they said they had attempted to call me and left voicemails but that was just a lie! I had no voicemails. I would have paid but I just needed to do payments. They are simply a shady company. Please don’t ever buy cars here or rent cars. They don’t care about peoples well being or just people in general. All they want is money. And I rented through them as an insurance claim. The insurance company paid for me to have their car for more then two weeks and they still charged me for the damage waiver of 20 dollars a day which added up to over $400! It was a horrible experience with enterprise. Me and my kids struggled for a week because they took over 400 out of my account without my permission leaving me with an overdraft fee and absolutely no money. It was literally a week after I turned the car in and we agreed on a payment plan. Just a shady company over all. Please don’t trust this company
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February 2024 by Nariman Piri
They provided me with a car that had a slow leak. I returned it and they gave me another one. Now they are trying to charge me for it. When I contacted them, Laken answered and was very dismissive of my concerns. Absolutely disgusting business practices, avoid this location.
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January 2024 by Karla Mantle
My train arrived late they had no problem accommodating. The guys gave amazing service.
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January 2024 by chris m
Alex was VERY NICE & PROFESSIONAL !!! EXPLAINED Everything...I'm from MILWAUKEE, WI, going to ALBUQUERQUE so I had NO WORRIES...Laken picked me up from ALVARADO Train station & I also had her to pick me up a week later... THIS IS THE PLACE TO RENT A VEHICLE...
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January 2024 by Caleb Ferganchick
Had a rental car through an insurance claim. The pick up and check out process was fine and I had no issues with the car.I dropped it back off at the collision shop who said they would make the call for them to pick back up. I still made the due diligence call. Shortly after I realized I left my parking pass, called in, and was told it was found and I could pick up the next day. I was also told the review of the car was being done at that time to determine the return of the deposit and I would get a call right back.When I arrived the next day the staff who I spoke with originally was not in and no one could find my parking pass. Another staff member also told me my deposit hadn't been processed because the vehicle wasn't checked in but he would do it and it would take some time to show up. I asked the initial staff member to me back when he returned for the day. By the end of the day I had not received a call back and when I called back in I was told what they had was what was found - I did a deep clean of all compartments and know what they were claiming the other employee found was not that.See through communication is definitely lacking and owning up to mistakes is better than lying.
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January 2024 by Jerry Rinehold
Enterprise car rental is fantastic they treat you like family and are very knowledgeable and professional.
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January 2024 by Janis Rogers
I reserved a car with pickup at the train station. I waited 1 and a half hours for a pickup . I called 3 times about the pickup finally with 45 min. Until closing, I called to say I'm getting a cab, don't give my reservation away.I get there sure enough they give me a 9 person van. I asked if they had anything else no. I drove it that night. Returned it the next morning and canceled the rest of my 2Week reservation.
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December 2023 by Kristen M.
I was sent to this location from Progressive after my car was broken into and it had to be sent in for repairs to the window and trim. I was called within 15 minutes after my approval by insurance to get my rental set up.... And had my appointment for pickup the next day. I could have gotten same day, but it wasn't needed immediately. When I arrived the process had me in and out within 15 minutes. I wish I remembered the name of the employees I worked with at pickup and return, so I could send kudos, but they were professional, kind, and were able to answer all my questions. The car I requested was in stock, ran well, was clean, and when my car was fixed I was contacted as to when and how to return the vehicle quickly. My only slight complaint I could have is that I could have used transport from Enterprise to pick up my car from the shop instead of having to get a ride, but I never asked so that is partially on me. I didn't even know that was an option but I'm sure it's on the website, which I didn't have to choose because the employees were so prompt with contacting me. Not enough of an issue to discount my rating on the courteous and great service I received here. Thank you!
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December 2023 by joayn hoerning
I had a reservation for a full-size car. I went to pick up the car and they had already rented it out so they put me in a compact car. They would have a full-size car the next day. So I get a call from them later on that evening saying they got my car in and set up an appointment for 830 the next morning to pick it up. I get there at 8:30 the next morning and they had already rented out to someone else again so I was stuck in this little compact car that had a really bad smell. so then I went to the enterprise by the airport. They had no full-size cars then I went to the one on Coors. They didn’t have any full size cars. I’m getting frustrated. I have finally got an enterprise on 2nd Street I’m Montgomery that helped me out. They just got a car in. She had it cleaned for me and she got me in that car and I am so very thankful. this particular enterprise on Lomas needs to learn how to honor the reservations and not rent out the cars that are reserved. I am very disappointed in them.
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December 2023 by .
The Downtown Albuquerque Enterprise was very prompt in pickup, super fast it car rental and all displayed a great spirit even in the crush of Thanksgiving travelers demands.
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November 2023 by Clark Hardgrave
the Lomas office has always been great - Austin was exceptional in his service. He was thorough yet efficient. A wonderful experience with no hassles!
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November 2023 by BluexAngelx
Was able to drop my rental off at this location, even though it wasn’t my original location! Rob was amazing in handling the exchange! Would recommend Enterprise!
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September 2023 by Anastasia Curtis
We had great service at this location. Employees were very knowledgeable about the area and helped get us out in our rental quickly.
