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February 2024 by Susan Sanocki
I have never been disappointed when renting a car from Enterprise! In this case my own car had caught on fire and was totaled. Thankfully, my insurance uses Enterprise. I had the use of the rental until I could replace my car. Thanks Enterprise!
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February 2024 by Sandra Morales
Such an easy process and everyone was super kind. Would recommend enterprise over others! Had no issues!
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February 2024 by Darrell E.
What a joke! The people are rude, They don't do what they say and make things as difficult as possible. For example they would not come pick me up or deliver the vehicle to me. They also try to force their unnecessary upcharges down your throat. After all the BS I ended up leaving without getting a vehicle and because of Enterprise I am loosing over a week of work and costing me money left and right! Absolutely Horrible definitely don't recommend.
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February 2024 by Kathy Bargar
I requested a mid-size SUV but was given a smaller vehicle. It was too small for driving on some of the dirt roads in the area. They also don't put a scraper in it and there was some snow. Otherwise the rental process was easy.
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January 2024 by Charles Von Thun
This review is a little overdue from this fall. Big shoutout to William K, who was working a Saturday night this fall when we limped in with a Dodge Challenger that had suffered a flat. William hooked us up with a nice replacement within minutes and we were on the road again. As painless as you could hope to make it. I will definitely book with Enterprise in ABQ!
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January 2024 by Lawrence Griffin
Easy to put your car back just drive around back and park it!
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January 2024 by salty r
Love enterprise. In my rush to get my plane I left a few items in car. New policy is you have to fill out form online to get your lost item back. Apparently
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January 2024 by Scott Van Tassell
The folks at the New Mexico location were amazing, they took care of me like I was a red carpet guy.
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January 2024 by Robert Talley
I have very happy with the Chico, CA location. The people are friendly and helpful. Madison was outstanding as usual; I would highly recommend this location to anyone.
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January 2024 by Deepanshu Parihar
Great representatives and really helpful. My flight was delayed, and I reached post midnight, which is their closing time, but they waited for me so that I am not stranded. All I did was add my flight number to my booking, and they picked it all from there. Customer experience ?
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January 2024 by Connie Lewis
Great servoce
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January 2024 by Marion & Judith Pomeroy
Things went relatively well. I have two suggestions: Please provide an owners manual in the vehicle to help us know how to operate cerain features. And please improve the signs at the Albuquerque Sunport Rental Car area to make it easier to find where to return the vehicle. And thanks for hiring Isaac. He did a great job in checking usi n.
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January 2024 by Clay Wells
The car was okay. We asked the rental agent if it was 4-wheel drive and she said it was. When we went to figure out how to put it into 4-wheel drive we discovered it wasn't equipped with 4-wheel drive. At that point it was too late. We had to attend a burial that was only accessible by dirt roads (that happened to be covered with snow and ice). When some of the snow melted, it created mud bogs. We had to be pulled from the mud twice on our way out. Not going to take anyone's word at face value anymore.
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January 2024 by Mr Him Favorites
Customer service was extremely disappointing. I rented a Chevy Malibu for three days, and upon returning the car, they couldn't verify the vehicle I had rented. This unnecessary delay caused me to miss my flight. To add to the frustration, I received the wrong receipt with a different name and an incorrect charge. It took a week of numerous calls to determine the correct rental fee and even longer to receive the refund for the overcharge. This experience left me thoroughly disappointed.!
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January 2024 by Julio Sorzano
Rental experience was great. Stuff friendly. Reliable and professional ?