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February 2024 by Julia Enright
Great service, friendly staff, reasonable rates and a way better customer service experience that with Budget! I will absolutely go to Enteprise for all my future rentals!
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January 2024 by Jerrie Padilla
Cesar Davila handled our rental. He was very professional, and we had no problems with the rental. We will definitely use Enterprise again.
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December 2023 by Lori Bowers
Very happy and pleased with my experience at Enterprise. Cesar D. at the Albuquerque location on Westside was so helpful. I arrived not feeling to good and he went above and beyond to quickly handle everything. Thanks to Dion for giving me a ride. Great customer service!
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December 2023 by Frank Romero
I had an issue with the windshield wipers, but it was made good by Enterprise paying for the repair and they also gave me a discount for the inconvience.
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November 2023 by Kenn Hitt
The service was very good the car was ready when it was supposed to and the representatives from Enterprise were very helpful
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October 2023 by Selene Martinez
My mistake was buying a car here, be careful because they fraud my car is not even a month old and they sold it to me with a broken transmission and I have to pay for the rental of a car because they did not want to help them with anything they just make excuses I do not recommend that you go to this dealer. they only steal your money
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October 2023 by aubra Logan
I was told a full-size sedan would be ready for me at 3:30 today. I left work while I’m the clock to drop my wife off to pick up the vehicle and they’re telling me the vehicle is not ready until about 415 or 430 now I have to leave my wife and kid Here to wait for an hour until the vehicle is ready why couldn’t somebody call me and tell me this ? Now I am late going back to work
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September 2023 by Martin Gomez
Very bad customer service. Was told to come in a week later after insurance reserved a vehicle for me. Called the day of pickup and was told that they do not have any vehicles and that I would need to call the following day. When I called the following day they told me that they did have my vehicle but I didn’t show up the day before so they gave it to someone else. If I was told that they had my vehicle I would have picked it up especially after waiting a week after the reservation was made and having to walk. The person working at the location wanted to argue with me and say they he worked the prior day as if that meant something to me. If it wasn’t for my insurance using this company I would have never came here. I use Hertz and they do much better.
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August 2023 by Valerie Martinez
Such nice people working here. They worked with my schedule and picked me up as soon as I called for a ride. Bailey is amazing! She is so kind and patient and fun to talk to. Glad I rented from this location!
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July 2023 by Joshua Trujillo
BUYER BEWARE!!!I was sent to this enterprise when dealing with an insurance claim and was immediately made to wait for a rental for 4 days after having my vehicle stolen. Once I got a vehicle I was given a free upgrade since they didn’t have my style of vehicle available. Once my insurance stopped paying for the insurance they offered to give me a discounted insurance rate to keep the vehicle for another month. Once those 30 came to an end the assistant manager Robert neglected to run my card when I asked him and instead ran the card hours later when there were no funds available. The next day I noticed the funds were still not removed from the account so I called and was assured by a staff member that the account was okay and the balance was taken care of, the following day Robert Ran my card again (without my permission) and locked my account preventing me from paying the balance that should have been paid days before. He then informed me that he could no longer take the payment and that I would need to find another form of payment or return the vehicle by the end of the day. Rather than continue dealing with such an unprofessional and unpleasant manager I decided to return the vehicle and cut my losses. Upon returning the vehicle I requested that Robert apply the balance that I had requested since days before be paid the following day and to bill me for the rest. The following day the charges were still not removed from my account and I had to contact the branch Manager to handle this issue.Long story short if you go there make sure to work with ANYONE but Robert. He is rude, confrontational and negligent. Instead go straight to the boss Cesar or work with one of the friendly staff members
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July 2023 by Ralph Campbell
Insurance rented a car for me, got to the agency and was told that the insurance company could not make an appointment and the next appointment was in a week. Useless place.
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June 2023 by Melanie M
The guys at Enterprise were very helpful and got me into the car I wanted.
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June 2023 by S G
Staff was very friendly and professional, it was a great experience.
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June 2023 by Shelly H.
The on-site staff were nice but I waited over an hour for my rental, after having an appointment. I was told 3 different times it would be just a few minutes.. not a great start to the day!
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May 2023 by Leann McDonald
I had previously had issues with this westside location, however, it has truly been night and day since Robert and the new staff started at this location. (Over a year or so now) They are so helpful and have always made the experience accommodating and effortless. Thank you for all of your hard work and excellent customer service!
