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September 2023 by Bruno Navarro
In the time I’d get there it would take another 40 minutes for my car to be finished getting cleaned. In that time a return client had complained about expired registration after getting pulled over and found out the car I was waiting for was also expired by 2 years.
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September 2023 by Veronica Baca
Very nice experience. I did not have to travel to pick up or drop off the rental. Office was located at the repair shop.
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September 2023 by New Horizons Construction LLC
So I am the owner of New Horizons Construction. I had a truck Dow and in the shop. To keep my projects going I had to rent a truck for three months. The total bill came to $9,069.24. I explained to them I was working out of town in an area with no reception. We left our hotel in the morning at 5:30 to be to the job site by 6:30 and was back to the hotel in the evening around 7:30. I was in a no service area the entire time enterprise was open during the week so I couldn’t call them and they couldn’t get ahold of me. Long story short because they couldn’t get ahold of me for a week to get mileage on the truck they put me on a high risk list and won’t rent to me again. They took $160 out of my account daily, I paid over $9,000 for the rental and they cut me off because I was working in an area with no service and couldn’t receive their calls. They were paid on time and in full. When I dropped off the truck I left owing nothing to them. This company is a joke, Don’t waste your time or money!!!!
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August 2023 by Lisa Fuller
Terrible customer service. Had a car rented by insurance company over a month ago. Told the rep I did not need a ride from car repair company. Didn’t want to wait 45 minutes until they could arrive. Got my own ride. By the time I was able to get to the office to pick up my rental they had given it to someone else. Don’t use this location.
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June 2023 by Ray
Friendly, clean and very knowledgeable about their business and savings.
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June 2023 by Janice F.
We have used them twice. The first time we signed up for car fuel return without filling it. It had according to them 7.2 gallons in it. We barely drove it and were charged $27 for fuel prepaid. This is their Policy. If you sign up for prepaid fuel, meaning you return it with whatever and you don't have to fuel it up before return it's a flat rate no matter if it's got 1 gallon or is nearly full. They don't fill it and then charge you the amount you use. So to be clear for those of you who might not understand this. The second time we had an appointment and the car not only wasn't ready but we had to wait for it to be cleaned. They did this to us and others. Also, if you ask for a pickup to get the car they aren't enthusiastic about this even though they advertise this as something they happily offer. Not only are they not enthusiastic they will make you wait and wait and wait. So much so that the Repair shop paid for a Lyft. I think they could easily do much better.
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May 2023 by john jacob
The checkout was outstanding. Ozzie went way beyond to help our family with 3 kids get car seats installed. Made sure we were good to go.Look for Ozzie Guerrero
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May 2023 by Russ Sprandel
Very pleasant and helpful staff.
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March 2023 by Magen Cage
I made a reservation online. Had to take an Uber to get the car but when. Got there they said they had no cars. I didn’t get a phone call, email, text, nothing. Complete waste of time had to pay for anther Uber back and they didn’t offer me anything not to come back tomorrow, a discount. NOTHING. I will never use there services
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February 2023 by Adrian
Top notch service at reasonable price. Very satisfied with our rental.
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January 2023 by Linda Zepeda
The team here are very friendly and very helpful.
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November 2022 by Felicia Martinez
Thank you for helping me get vehicle switched out! This location has the best customer service!
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October 2022 by Juan A Calva
Good service and they do anything to help you thanks enterprise team
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October 2022 by Pro Peller
Great location got a great minivan at a great price. Thank you Caesar.
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October 2022 by Alex Ho
Charlie was excellent to work with. This location gave me a ride even though it was outside their radius.
