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July 2025 by dsw rants
Make a purchase, then try to return it but this was while mall was shut down do to no ac. Then I was outbof town on family matters for a few weeks and there was no allowance on return period, strict 30 days even though they were not open for all 30 days. This just shows the lack of customer service offered by then
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July 2025 by Gabriel Cabrera
Store manager Wanda was amazing with me today helped me with what I needed for a special event even helped me find the right size thanks again Wanda will definitely be back because of you!
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October 2023 by Ariel Jaramillo
I walked in just now since I haven’t shopped here in a while. No one even acknowledged me and there were four employees standing behind the counter one of which was on her phone. I made eye contact with two of them and no one even bothered to stop their conversation and walk from behind the counter to see if I needed anything. Express used to always have too notch customer service, this was disappointing at the least.
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October 2023 by The KING BOYZ
Got my son fitted up for a suit and all went very well despite the store being busy the customer service is outstanding. So happy because that’s hard to find.
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September 2023 by KING BOYZ
Got my son fitted up for a suit and all went very well despite the store being busy the customer service is outstanding. So happy because that’s hard to find.
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September 2023 by Debbie Gutierrez
Best service ever! After a long illness/recovery I decided to finally go shopping for myself. Angela and Aspen were amazing. It was a busy weekend and they still took the time to go that extra mile. Thank you Angela and Aspen for being so kind and helpful. I will definitely be shopping there again.
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March 2023 by Rashaan Pacheco
I truly despise this store. I was just here and will loath ever going back. The marketing is misleading, the staff is lackluster, no one looks like they want to be there and the staff do not listen to customers. The store front has "70% OFF" in big letters on the men's side of the store, but only women's clothing qualifies for that discount. When I went to checkout and asked which items are 70% off, the cashier was rude and almost lifeless. The price on one of the shirts came out incorrectly, and as I began to say the shirts in that closet have marketing of 50% off, she interrupted me mid sentence to say it's not part of the sale. There is literally marketing showing "50% off Shirts" in multiple closets with the shirts. When I asked to have my receipt e-mailed, the cashier printed it instead because she was too focused on getting me out of the store. Based on multiple other reviews on this store, it's clear they need a new team who actually wants to work for the company instead of just collecting a paycheck. The current staff doesn't care about customers and almost always look like they hate their jobs. I've only ever had one gentleman who has given me a genuine connection, but that's it.
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October 2022 by Dianna Guardado
To whom it may concern,My family and I consistently shop at the Express on 10000 Coors Blvd NW, Abq, NM 87114. Express has always been our store to go to when it comes to not only work clothes but everyday clothes. Sadly, this past weekend 10/16 was one of our worst experiences we ever had with one particular associate by the name of Luci/Lucy. This associate was extremely rude when it came to answering a simple question and refused to help us. We honestly felt belittled by her as we watched her treat others with friendliness. We had simply asked her at the register as she was scanning our merchandise if a pair of pants were on sale. She answered in a manner as if she was annoyed and said the pants were 60% off. I asked if she can calculate how much it would be. She ignored my question and again said in a firm tone, "it's 60% off"! We took off and walked back inside to get her name . She rudely mumbled and said "Lacy". Now, she wasn't wearing a name tag. Me and my husband decided to confirm her name with two other associates who were at the registers and they both said her name is Luci/ Lucy. I've never met a person who was capable of lying about her name. She has short black hair and was wearing a black mask at the time. I truly hope this gets addressed as No One! Should be treated this way. As a result we strongly feel the need to find a different Express to shop at.
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October 2022 by Jim U.
Their new store manager was rude to me. She talked to me like I was stupid and wasn't much help. I've came to this location for years and management was always nice but I'll be going to Coronado from now on.
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September 2022 by Bethanne Chavez
I want there yesterday and was the only customer in the store, I believe. The 2 female employees stayed behind the counter the entire 15 minutes I was there, texting. They never greeted me or approached me at all.Absolutely shameful. Surprised they're still open with that lack of service.
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August 2022 by dianne c
This express store has been absolutely disappointing. Rude associates especially the one who is tall and white , I don’t know her name . If she doesn’t like her job maybe she should find a different one instead of being so salty.
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January 2022 by ARR2010
Don't waste your time visiting this store. I made an online purchase. I made the return request and they sent me a receipt where it says to visit the nearest Express store for the return. When I went they told me that I could not return the items in this store. I had to go to the Coronado Center to make the return. I recommend everyone to better visit the Coronado Center store for better customer service.
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December 2021 by Ariel R.
Don't waste your time visiting this store. I made an online purchase. I made the return request and they sent me a receipt where it says to visit the nearest Express store for the return. When I went they told me that I could not return the items in this store. I had to go to the Coronado Center to make the return. I recommend everyone to better visit the Coronado Center store for better customer service.
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August 2021 by Zay Lucero
Left security tags on multiple pieces of clothing, very frustrating.
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August 2021 by Crystal Bonnafoux
Idk what her name is. But she’s super rude. First time I asked for a fitting room, she didn’t look up at me she just sighed super loud and walked over to open it. We went the next day and I didn’t want to ask her so I had my husband ask her for a fitting room and she completely ignored us, when we asked again she gave us attitude. And they left the security tag on the dress I bought lol we had to go back.
