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November 2025 by Jennifer Galvan
They refuse to honor the warranty,that they sold me..🤬
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November 2025 by Sandra C
Such a wonderful experience from beginning to sealing the deal! Special shout out to Shelly White and Horus
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October 2025 by Jessica Wood
I wish I could give Fiesta VW zero stars. Please do not trust them with your vehicle.
My car was damaged by one of their service technicians. I immediately reported the interior damage to the manager at the time, Rick. It took over a year just to come to an agreement regarding compensation for the damages. Then, the current service manager, Trey, quoted me one amount—but when the check was finally issued, it was for half that amount. He told me that’s all they were willing to offer.
We work far too hard for our vehicles to be treated carelessly. Don’t trade quality for convenience—avoid this dealership.
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September 2025 by Jackie Collins
Yesterday I dropped my car off at Fiesta Auto group. To Mr Rob. Very pleased with you an all that came with fixing my air conditioner thanks again 😀
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August 2025 by Mark Derzon
I bought a mitsubiushi from this dealership in October. My third Mitsu. They didn't say they would no longer be selling Mitsubishi. I went in for my first service and they wouldn't service. it. To make it worse there is a recall and they won't fix it. They do not stand by their products and they will make me drive to Farmington to get a service repair. I highly recommend not buying from Fiesta group as they refuse to stand by their still underwarranty cars and abandon their customers.
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February 2025 by Kathryn Vigil
Reuben Trujillo is the only reason why I’m leaving a 5 star review. He was kind, attentive and professional. I was disappointed in the oil change representatives. They didn’t communicate with me and the service took a very long time. Luckily Ruben could tell I was frustrated and he jumped in to assist me. He restored my confidence in Fiesta. Thanks again Reuben!
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January 2025 by Robert Babani
Rueben Trujillo, Service Advisor, took extra measures with us today when we brought our 2014 Forester in for an oil change. He gave us a discount deal which saved us on the oil change and tire rotation. Thank you Rueben for your customer service and friendly attitude and for putting the customer first. CB
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January 2025 by Montoya Management
We bought a telluride from them over a month ago and still have yet to get my license plate in the mail. We have been told they emailed us a temporary but no emails. We have called and called. They told us at purchase they were there to help afterward but they just wanted the sale. Do not recommend.
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August 2024 by Matt Malone
Terrible Service From Ray Ruiz the MGR .Traded my Car and they owe for the Refund on my Warranty .
They got paid by Warranty Company DOWC in May 94 Days later no check And nothing but ignored calls from MGR RAY RUIZ.Several voicemails and calls but all I get Sent to Voicemail or Told that he Is Busy. What Kind of Establishment would keep a MGR like This Employed.
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February 2024 by brandon howard
Horrible customer service from the general manager Landis and the finance director Abby. I purchased a vehicle three years ago through Kia Fiesta Autogroup. It’s been paid off for a year already now. The dealership never put the title into the bank we financed through’s name. The car has been totaled for two months and we cannot collect the check because the lean release isn’t from the correct lean holder. We keep calling and it keeps going in circles with no resolution. They haven’t called us back and don’t answer when we call. You would think that these two being the head of the dealership would have decent customer service to resolve a problem that they created. We’ve had to do all the leg work that they could be doing to correct this. I would give them 0 stars if I could. I’m seeing a similar review, they just wanna take your money but don’t care to help with issues they create. I would stay away from this dealership!
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February 2024 by Michael Flynn
Young ownership transition. Working to get you 6 stars.
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December 2023 by Don Emery
60 days after leasing a 60K vehicle (which I love) Fiesta has failed to send my info to VW Finance. I have been into dealership 6 times, called endlessly and have been lied to and dismissed. The finance person, Abby has repeatedly ignored my requests and VW has no record of the lease at all. My credit is being affected and no one cares. They sure took my huge down payment and excellent trade in instantly but have done nothing at all to submit paperwork to the finance company. I have been a loyal Fiesta customer for over 5 years. NEVER AGAIN
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October 2023 by Ana S.
Fiesta Mitsubishi lost a customer as a result of poor follow through and poor service. They schedule my car for repairs and I have been waiting for 2 weeks for updates. I have called several times to follow up and I get told I'll get a call and don't. It's a warranty and they don't do anything to fix my car. I spoke with service and they keep telling me that they have computers problems and all tech are in certifications training which doesn't make sense. They do not provide a loaner because they need an approval from warranty first, but haven't submit it, after having the vehicle for 2 weeks. They do nothing to cover the warranty on my Mitsubishi. They have no Ethics to respond and ignoring their customers. Poor communication! Not sure why as they never communicated the process or issues they were having.
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March 2023 by Ann Schubert
I arrived without an appointment at the dealership, in tears because the gently used Mitsubishi Outlander which I had purchased the day before had made a terrible roar when I drove it home from the place where I purchased it. A wonderful man in the Fiesta service department dropped what he was doing and took me on a test ride. Within half a block he asked what gear I had been using. Turns out the only problem was that I didn't know I was supposed to be in "D", not "1"!!!! Problem solved, plus he was able to switch the temperature from centigrade to Fahrenheit. No charge, but I will be a loyal customer from now on whenever I need service!
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June 2022 by Ceara K.
I came to this dealership thinking I would leave with such an amazing experience and a brand new outlander, it ended up being the most horrid experience I have ever had with a dealership. I was in the market for a bigger vehicle with a 3rd row and came upon an Outlander and quickly reached out, I was reached out by Avery and Colleen. Instantly they show me this black edition all red outlander that my family fell in love with, we came in to see it in person, test drove it and decided to continue with paperwork and numbers. I came in with a pre approval but Colleen wanted to try to get a better rate for us, so instead of just using our bank we had we had to leave the dealership due to the bank I work at waiting on my big boss to review but before we left we were promised and told more than once the vehicle was ours and they put a sold sign up and everything in the vehicle. As we went home I stayed in contact with Colleen as she reassured me multiple times that vehicle was mine and don't worry she will take care of everything just clean out my car and get ready. Monday came and unfortunately had to wait one more day for my bosses boss to review the app which was irritating but fine. Tuesday came and Joe Moralez the manager there came back from where ever and let's me know that they were running numbers on a completely different outlander and that I would need to put 3K down for the actual one we had the sold signed on. Not sure how multiple managers, all sale reps decided to run the wrong numbers on a completely different vehicle but instead of the dealership realizing they messed up and was at fault they refused to fix their mistake and try to make me pay more. Wasted my families time, ran our credit and screwed my family out of a vehicle to fit us. The manager Joe was not helpful and was rude with no remorse. Was so excited for our Outlander just to be lied to and treated poorly.
