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March 2025 by Rosemary Bauman
All went well, when you did my new struts.
But it was a little concerning, to find two bolts on my back seat floorboards, following this service to my car.
I just haven’t had a chance to come by, and ask about these bolts, and whether they were supposed to have been installed, during this service visit.
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February 2025 by Don Brooks
This store has preformed an alignment on my vehicle before. All of the sudden they can't do the work because my truck is to big (f350 superduty) So they send me across albuquerque to another store for the work
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February 2025 by Larry Cohn
I went online and scheduled an appointment. They called and said my time didn’t work but the next day was available. I showed up and they didn’t have my appointment and couldn’t fit me in for several hours. I’ve had my oil changed in 15 minutes but they couldn’t fit me in for hours after they messed up. Not going there again
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December 2024 by Vivian Taylor
Laura should not interact with customers. She extremely poor phone etiquette and what seems to be low education overall.
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December 2024 by Donna Givens-Nabors
Care and explanation was great
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November 2024 by Jeff Hartzer
I have spent many hours in this Firestone waiting room for a number of issues. I am here today for what should amount to a simple check/fix of a front wheel vibration on a NEW set of Firestone tires. Today is my third visit to resolve this slight but annoying and tire damaging issue…
Not sure in my history here (new tires with vibration, great and expensive a/c compressor, alternator/battery work…that an ‘appointment’ means much.
Today, I am told I had to pay for a full inspection/rotation to see about why previous two visits have not solved problem with new Firestone tires. After thinking about a two hour wait to accomplish this, I have canceled and will re-schedule as these are new Firestone’ tires with the problem.
I am ‘loyal’ to this store, however I can no longer recommend it if you are a new customer looking for service or a tire purchase.
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November 2024 by Destinie Garcia
I went to this Firestone in late August. I took my car in for an oil change appointment at 10am, and they told me it’d be an hour. I was not able to leave until 2pm, and I had to come back an hour later because they didn’t screw something back on right and the bottom of my car was scraping the road. Then, while at my BIRTHDAY DINNER they called me to come back because they forgot yet another screw. When I arrived, the manager (some blonde lady with a pixie cut) gave me attitude and basically said “what do you want now”. When I informed her that I was asked to return by an employee, she was still very rude. At the end, she did give me a “coupon” (business card she wrote “free oil change” on) that probably would’ve have even been accepted later. I was going to let this all go, but my light came on saying I needed an oil change a month later, which I thought was odd. I took it somewhere else obviously and the mechanic informed me whoever had done my last oil change didn’t bother to screw the filter or whatever back on right, and I was leaking oil. He said it was so bad my engine would’ve blown if I hadn’t gone when I did. I’ve never been so disappointed with a service, and they almost ruined a car that I am still making payments on. Do not ever go here for ANYTHING.
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November 2024 by Robert Gallegos
Not happy with my new tires, humming on my rear tires.
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September 2024 by Timeless Limitless
I came in for an alignment that I already knew I needed, but was told I needed an inspection before an alignment was done. So I was charged extra for the inspection. After the alignment was done, I was told it couldn't be fully completed because of a suspension issue. So I paid over $150 for an incomplete alignment.
When I was given my vehicle back, I was told I had a bad battery and other issues with my heating and cooling system, ignition, and brakes.
I was not convinced that these issues were apparent and sought out a second opinion. I was later told by another reputable company that my battery, cooling system, and ignition were all fine and cleared testing standards. And was also given a better quote for brake installation.
I waited 20 minutes for the person at the front desk to help me and it was literally me and one other person inside.
I waited over 5 hours for a simple alignment to be done, and another 15 minutes to get my keys back when picking up vehicle.
I don't appreciate that Firestone charged me for an unnecessary inspection, then misdiagnosed certain things and wasn't able to give me a fair price on brake replacement. I will stick to only tire related services, if any, from now on.
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September 2024 by Ray Manning
Used to be my go-to repair shop, but they really dropped the ball recently. I went in because I thought I needed a when bearing, but they said it was my transmission. I went elsewhere, and got my when bearing replaced. Nothing was wrong with the transmission.
I went in last week to see how much a purge valve replacement would be. Said they'd call back the next day. Haven't heard from them since. Unfortunately, they've lost my business👎
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August 2024 by Naomi Whitehorse
They managed to break my car and had it for almost 3 weeks no communication. They refused to fix what they broke and now I have to pay a different dealership to fix what they broke.
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August 2024 by S A
Eddie I know you thought you got away with your shady service you performed on my car. All I needed was a battery. This guy told me my 2018 Infiniti q50 was trash and that I should get rid of it. I’ve never had an issue with this car ever (purchased brand new so I knew it was a lie.) The car was left for 3 weeks at the airport. When I returned it wouldn’t start. Simple fix right? Once I started feeling uncomfortable with Eddie and what he trying to do. I contacted a transport service to take my car back home to Atlanta with trusted mechanics. This pissed Eddie off. Eddie told me my car had no electricity period so i wouldn’t be able to get it up on to a transport vehicle. I asked to get items out the car and that it be parked outside. I told him I wouldn’t leave until I had my keys and the car was parked outside. Eddie had a tantrum and started throwing things. He eventually went and got a machine and jumped my car and let my windows up!!!!!!! There is so much more to this complaint. Missing parts off my car. My steering wheel was left upside down, car violently shaking. I’ve already contacted corporate and next will be my attorney. There’s so much more. I believe Eddie saw a nice looking vehicle from a desperate out of town black woman and thought he would charge me a fortune and I also believe he was hoping I would have no option but to pay or leave the car with him. Jokes on you and shame on you Eddie!
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August 2024 by Arturo Avalos
Too expensive
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August 2024 by Sam Sails
Take your business elsewhere !
They will tell you to go to Walmart down the road anyway . ADAN is very non customer oriented will try to send you away to another company they won’t properly check your tires and let you leave even with a road hazardous tire as long as they don’t have to lift a finger
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June 2024 by Hark24 Singh
Juan Rico very polite and respectful! Did a fantastic job with my 4 runner, on a busy day! Just wanted to say thank you sir! Keep up the great work!!
