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February 2024 by nathaniel ruddick
Excellent service, the guy who changed my oil even remembered the condition of the old oil when I picked up the vehicle. The service writer was very intelligent and made sure I got the most for my dollar.
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January 2024 by Gillian Kamau
I gave my experience a 10/10 because I was able to get taken care of despite being a walk in on a Sunday afternoon. My tire was losing air fast and Juan was incredibly kind and gracious with assisting me. As soon as a walked in, I was greeted warmly and treated respectfully. The store was spacious and they had a good show playing on TV to keep me occupied. I was always kept updated on the status of my car and did not feel misled with the advice and the recommendation that I was given. I also had a lovely chat with a sweet lady while I waited and from my experience there, the great customer service attracts great customers which will keep me coming back to this particular location. Thank You so much Juan and the Firestone crew.
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January 2024 by Andrew Griego
I called on my way to drive over there they told me they could patch my tire and have me on my way ASAP I get there and they tell me it's going to be a 2 hr wait to plug a tireGo somewhere else don't waste your
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January 2024 by Michael Murphy
I was on a cross country road trip with my dog and 800 lbs of gear in the back of my Truck when I started having engine problems outside of Albuquerque. I found the nearest Firestone and was able to get in right before they closed on Saturday night. They did a quick evaluation and told me that my best chance was to go to the Carlisle location (as the repair would have to take place on a Sunday). To make matters more stressful, I was starting a new Job 700 miles away with people flying in from all over the US to meet with me.Well my morning started waiting in the Firestone parking lot and hoping for the best. I met Danny when they opened and told him my situation. It was not optimistic that I would be able to make my first day of work. However, he pulled in his technician and got to work right away as my dog and I waited.They were able to pull out all the stops and get my truck fixed in a very short amount of time and I was able to make my first day of work.The most impressive part of the story is how the different stores worked together. Had I not been sent to the Carlisle location, I most likely would have been stuck.Thank you Danny and team!!
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January 2024 by idk bro
Great technicians and great customer service! Firestone is my go to place for all my auto service and tire needs!!
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January 2024 by Kanard “Naruto” Fields
Was quick and efficient
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January 2024 by George fresquez
Worst place ever, told me many straight out lies about what was wrong and how much it would be to fix my vehicle plus charged me wrong price and just straight up Liars and scammers spent $150 on a fake diagnostic brake inspection which they said would be $100 less when I told them what was wrong but they got mad because they did not know what was wrong or how to fix my vehicle. DIRTY Crooks!
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January 2024 by Chris Little
Eddy went above and beyond getting us back on the road after we got a flat. Even went as far as using his personal vehicle to help us out. Definitely recommend Firestone just based on their customer service.
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January 2024 by Carmela Little
My Tesla Model S got a flat. Stopped and Eddie went above and beyond to find me a tire on a Saturday when Tesla couldn’t. Exceptional service by Eddie and the team at Firestone.
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January 2024 by Briana Raee
eddie was great! i 1000/10 recommend his service!!??
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January 2024 by Gregory Perez
What a fantastic experience I had at this firestone location.Honest, professional, extremely knowledgeable.It took a bit longer than expected. But well worth the wait.Great service.
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January 2024 by Matthew Baldonado
Had a one o'clock appointment for a basic oil change. I dropped the vehicle off, four hours later I called, the car was still sitting in the parking lot! The front desk worker didn't care less about the situation! And was rude! I picked up my car vehicle. Never again will I take my vehicles to this place
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January 2024 by Chris Campe
Great experience, Eddie identified a valve stem issue and saved me a ton of time and money. 10/10, give this man a raise and a promotion.
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December 2023 by Diamond
I have used Firestone twice since my favorite manager from Pep Boys left. One of my best friends loves Firestone and I decided to try it. I’ll never turn back. Even compared to my favorite manager at Pep Boys, I like the service better at FS. I appreciate the thoroughness and courtesy of everyone. The cultural difference between the two is obvious to me. Last, I won’t waste a breath on places with insensitivity or predatory practices towards women. This displays neither. Major congratulations for a store with fantastic ethics and customer service. I am sold and will continue to be a repeat customer.
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October 2023 by Gerald Herrera
I had my vehicle serviced here and when I took it home the issue hadn't been fixed. I called and spoke with the manager Eddy who got an attitude as soon as I told him my complaint. He gave me excuses as to why the mechanical issue wasn't fixed but I paid for. He told me to bring it in that same day and I said I needed to check my schedule he starts telling me I'm asking for them to look at my vehicle but now I got to check my schedule. There are 100's of better mechanics in this city that will treat you with respect. Eddy has no business being in management with his lousy attitude. I will never take any vehicle to this location and strongly suggest you avoid this place.
