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March 2025 by Pam Rothe
The lug nut lock was on my donut when I left to get in my car to leave, good thing I noticed.
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March 2025 by Jake Mel
If I could rate negative, I would. This place is a joke. I took my truck to them back in November for some front end work and paid about $2000.00. They replaced a tie rod and did some other minor stuff along with an alignment. I got it back and all seemed to be good. After a week my steering stabilizer was hanging off the front of my truck. I took it back to them on Saturday and woman at the front desk was super nice and apologized. She told me they would get it fixed and I would have my truck back on Tuesday. I waited until Tuesday afternoon around 2PM to check the status of the vehicle so I could make arrangements to pick it up. I talked to the store manager and he was extremely rude and told me "it would be done when it gets done" and they haven't even started on it. He then told me it would be several days before they had time to even look at it. I told him there was no need to be rude and he just kept going. I got mad and told him it was his teams fault that it was there in the first place and he needed to make it right. He denied this claim and said it wasn't their fault. I called another Firestone location in town to get the district manager contact information.
The receptionist told me they don't give his information and they would have him call me. I then get a call two hours later where he stated "come get it, it's done". I show up to pick it up and walk in and the manager is behind the desk. He throws me my keys and turns around. I let the manager know that I was contacting the district manager about my experience, and was told "He won't be contacting you, I already talked to him and he thinks the same thing I do". What kind of management won't have a conversation with the customer when there is a problem? So I decided to let the customer know that was waiting that "I wouldn't leave my vehicle with them" and then I left. The store manager follows me out yelling at me and threatening to call the police on me. No clue why. So I get in my truck and start to drive away when the manager starts yelling at me more and mocking me. I stop the truck and get out to have a conversation. He changed his attitude real quick when I got out.
So I drive the truck home and notice that I can't turn left very well. I get under the truck to look and found they installed the parts wrong and the bolt is hitting another part and I can't turn left. This could have caused an accident and hurt or killed somebody. Now I am another $2500.00 into getting the same work redone and fixing the damage they caused. This place is dangerous and has the worst management I have ever seen. The store manager is a joke and talks a lot of crap for somebody who backs down immediately when confronted.
I'm a business owner in the area and will tell everyone I interact with about my experience. Don't bother wasting your money on this place, there are way better places to get your vehicle worked on that will be cheaper, treat you right, and do the work correctly. It would be nice to actually be contacted by the district managers boss before lawyers get involved.
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March 2025 by Ryan Burchfield
I would give it zero stars, but you have to give them something to write a review.
I had a confirmed appointment for an oil change. When asked if I would stick around for the service, I was told that my appointment was meaningless and that I would have to wait two hours.
What is the point of an appointment if I have to wait two hours for it? Walk-ins were being offered the exact timeline I was being offered, even though I had scheduled the service ahead of time.
Needless to say, I had things to do, this is why I scheduled the service, so I left. I will NEVER go back to them. Their shop is run down and dirty, and I can see why. They must treat all of their customers that way.
Do not go to them; it's not worth your time. I stopped at AutoZone to get my own oil, as I could change it faster than I had to wait for my appointment.
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March 2025 by Julie Tucker
I went to get a tune up NOT because my car was running bad but because I have 84,000 miles on my car and never had a tune up. Let's just say first they tried to overcharge me from the price they quoted (but they corrected that) but... Now my car runs like crap and my gas mileage has dropped dramatically when I ask them what happened all they can say is.. They did it right. No they did not !!
They only things they can do is at MY suggestion is to check to see if maybe one of the new spark plugs was bad but they would have to charge me.
I'm very disappointed I'm not giving them another dime they should at the very least check the spark plugs without charging me but they are unwilling to do that.
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March 2025 by barry k. (barrysauce)
I do not recommend this location.
I had issues that where not fixed and I had to go to another location to get the issues resolved. I had called corporate and explained the situation but I have yet to get a call back.
The location on Carlisle and Menaul fixed the issues. Also took it to another shop to find out things weren't tight after an alignment
Thanks
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January 2025 by Eddy S
Day I arrived only the manager was there. No tech’s at work to change a flat tire that was under warranty. Manager was extremely rude, treated me like it was my fault he didn’t have any tech’s. Will never use this location!
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November 2024 by Sean Todd
I brought my truck here for a "Complete Vehicle Inspection" because of a noise I was hearing. After making me reschedule my appointment for 2 days later, they not only failed to identify the noise, but a couple days later it's now worse.
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August 2024 by Rebecca Hinkle
Driving through on the way to East Coast and woke up to a flat tire. We went to Firestone initially cause it opened the earliest in the area. Walked in (Door was unlocked) to only be greeted by the rudest person who asked what we needed and for us to be told that he had to move and take all the cars down prior to helping/talking to us and it was at minimum going to be 45 mins before we could get help. We chose to find another shop as we were so offput by that interaction. Thanks for making a bad morning even worse. If I could give less than 1 star I would.
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June 2024 by Jennifer Montoya
Great friendly service Anthony kept us informed and went the extra mile to get our parts.
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June 2024 by shu jie Chen
Ive been a happy customer since 2023. There are a few place on Juan tabo work on cars and I was referred by family members to come here. My car has life time alignment so I come here for routine check and oil change. I have not experienced any issues yet. I do booked my appointment online and wait at the store while it's being worked on. I appreciate the communication and all the hard work time spent on my car. ?
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June 2024 by KA _Impact
Keeping a car for 8 days over a car part that costs 150.00 is absurd! The way you have disrupted this household! It shows either there is a high level of incompetence or firestone doesn't pay people, and so they are short-handed. Either way is unacceptable. Do not ever bring your vehicle here.
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May 2024 by Stephanie Snyder
Wow. My son dropped off his 2009 honda accord for front brake pads. I asked them to call me with a price. This guy literally just called me and said that will be almost $700. Lol it's a $30 part. So that's what $650 in labor? To change brake pads? Even if it needed new rotors (and it does not) their only $30 a piece brand new. They have the nerve to say we put a $50 coupon on there for you. Wow. Don't waste your money here.
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May 2024 by Fredrick Webster
Scheduled my appointment on the app and was notified via email and phone call of my confirmation. The service was fast and affordable. They even found a way to save me even more money on my next visit ?
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May 2024 by Amy S.
VERY DISAPPOINTED. I am currently waiting with my car for a tow service to take it to another shop. Jasun, the service manager, told me Sunday evening that - if I got it here Monday morning - they would get to it "within 3 days." Today is day 4 and it has not been touched. The national customer service center said my car is not even in their appointment list, and the desk clerk on-site was not able to prove otherwise. My car will not start, but no one has even popped the hood. They just said "we think it's the wiring" and they would get me in line for a diagnostic.
Didn't try a jump, an alternator check, starter, or ignition. They did try to sell me an oil change based on records from my last visit in another state. I will not be back.
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May 2024 by K Anderson
Keeping a car for 8 days over a car part that costs 150.00 is absurd! The way you have disrupted this household! It shows either there is a high level of incompetence or firestone doesn't pay people, and so they are short-handed. Either way is unacceptable. Do not ever bring your vehicle here.
