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January 2024 by Carmen Johnson
I’ve been going to this Firestone since I’ve moved to the state and appreciate the integrity of those who work at this establishment. I trusted them with my old vehicle and now I’m trusting them with my new one. My partner has also chosen to do the same with his vehicle. Definitely expected the shipment of the part I needed to be overnight but they were able to order the part and get the labor done within the same day. This location has definitely earned my trust ?
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January 2024 by Marta Ortega
I'm done with Firestone. I feel like it has gone downhill. I feel like Tommy the manager has been shady in his dealings with customers. There was garbage all over the place on the floor in the waiting room and especially in the garage. I had an apt. and waited while the two employees stood around and ate and talked. I will go to firestone for the life of my tires but other than that. I'm disgusted with Firestone.
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January 2024 by Ismael Chavez
Had a very disappointing experience, with the manager, had my sister(with a three month old baby ) she got a diagnostic and oil change, they fixed the check, engine light and got the oil change done,Check engine light came back on, reached out to the manager to let him know, that the engine light came back on, and to let him know it was exact same codes from the first time, he let her know since it’s been sometime, he will have to charge again for a diagnostic, even though it was exact same codes, with exact same symptom, where are disappointed on how he decided to take care of the situation, even though I’ve always recommended people to Firestone, because they’re triple promise for quality auto service, repair, service and quality customer service, quality time .
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January 2024 by Angel Saavedra
The service man was very helpful, I always get great service there .
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January 2024 by Steve Todd
I choose this location to install my custom designed wheels made to my specifications, because of the professional and quality installation of my last set of wheels they installed for me. They treated my custom wheels with great care and precision. I will return there for my future needs, they are true professionals.
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January 2024 by Juanita Jose
Check in went well. The gentleman came out and took the tire out of the car for me. When I went to pick up the tire w/2 toddlers in tow (almost store closing time) was never offered to have the tire put into my car. So I rolled it out myself and loaded it into my car
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December 2023 by Frank Martinez
Had an appointment I set online, I showed up for my appointment and they said my scheduled appointment was not entered so I could leave my car all day or reschedule for another day. No empathy for their error
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November 2023 by Sophia Kyle
Twice I’ve taken my car in for an inspection and they said everything was fine when IT WAS NOT FINE, my break pads needed replaced and now I have to get new rotors which costs way more then it would have to just changed my pads when I thought they needed changing!!!!! You guy’s scratched my brand new wheel when you were putting it on and then I had to come back to have that fixed too, didn’t find the broken light that needed to be fixed that I TOLD YOU ABOUT! I don’t think they even actually inspect the car I think they steal your money and LIE an inspection! Don’t bring your car here it’s cheap because THEY DONT DO A DECENT JOB!!!!
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October 2023 by Edrika G.
I'm here to visit my Mom. And when I visit, I try to take care of whatever needs to be taken care of. One is a new headlight. She had been driving around with only one headlight for months. She relayed Firestone had quoted her a $500 estimate to replace her headlight. WTF?! I called around and found cheaper estimates. I also thought of simply purchasing the bulb and having my brother put it in, but I know that can be complicated (some headlights are very involved). Long story short, she wanted to go back to Firestone (Ugh!) after they quoted her a lower price. We get there, and the mechanic explains that it is indeed $600 (increased since her last estimate) due to the type of bulb that is being replaced. Again, I would rather go elsewhere, etc., but my time here is limited, and I want to get it done. So, just do it. They had to order the bulb we now know we needed. It was explained that it would arrive to the shop in 20 minutes. I have to say, I was pretty impressed with the manager's expertise (I believe he was the manager) who came out to the waiting room a few times to explain some issues to the customers. He seemed concerned, thoughtful, and professional. While we waited, several customers arrived and waited....... and waited....... and waited to be addressed. It got to the point that I would advise them to knock on the window to get the attention of the mechanics. Perhaps they were short staffed. The manager left at some point, and I saw only 2 employees (maybe they were on break). This was at about an hour into our wait. At 2 hours into our wait (it's a headlight, c'mon now), I started walking back to the garage to see what was going on. I saw Dominick (sp) working on it, so I assumed it wouldn't be long. But hey, I have nowhere to be. Both Mom & I used the bathroom. When I went it I saw, it left much to be desired. Yes, it's a tire shop, but that should be on the list of things to check. Now it's 3 hours into our wait. FOR A HEADLIGHT REPLACEMENT. What gives?! I will say that Dominic (when he would see me at the window watching their work) would come and explain the progress, always ending with...... and then you'll be done, but still waiting. Finally, almost 3.5 hours in we paid $600 for a new headlight. Waiting 3.5 hours to have Mom's headlight replaced - Aggravating, but time for us to talk. Replacing Mom's headlight after she's been driving around one-eyed, because she couldn't afford it - PRICELESS. She always brings her car here for service. If I lived here I'd find a real mechanic to service her car; perhaps use after-market headlights, etc. But, she's gonna do what she's comfortable with, so...... Firestone it is.
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September 2023 by Tracey H.
One of the few tire repair shops open on a Sunday. We were traveling though the area & picked up a screw in one tire. They made quick work of the repair even without an appointment.
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September 2023 by Debra
I should never came to this place. I went in for a water pump to be replaced. They done a test drive, broke the timing tensioner chain and tried to charge me for another 1300 with oil changed? Basically my car was drivable and now it won’t start or move. So now waiting on the claim to be processed? No communication and bad excuses. Short staff and I don’t think they know what they are doing. STAY AWAY FROM THIS PLACE. There is a red paint mark on my front bumper too. Was never there?
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September 2023 by Ben Seiler
Went there for a basic oil change, and when I got home I found a mess of oil had leaked on my drive way. Took it back to make sure it wasn't leaking and was told by the technician he had accidentally spilt a bunch of oil all over the engine compartment. Just a sloppy job
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September 2023 by Adolfo Guerra
I went in there because I bought tires from them but this time I had a nail and the guy didn't even want to help me he sent me away that there was no way he could set me up an appointment or tell me what time to come really bad customer service
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June 2023 by Tyler Donald
Awesome place. Let me keep my car their for the weekend while I was out of town. Ran a diagnostic and kept my vehicle safe. Highly recommend.
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June 2023 by Carol “CJ” Laselute
Called to see if I and estimated quote of work that they may do, they told me they need to a test before giving a quote. I gave them what's wrong with it.Their attitude and language didn't want me to pursue their business.
