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February 2024 by Cattana A
I have taken my car to this location for years. I am always extremely happy with the service. I refer family, friends and co-workers. They are always friendly and explain everything thoroughly.
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February 2024 by Alfred Herrera
Nesto, Jared and Mikey are a good team. they've been keep our vehicles on the road for the last 15 years!
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February 2024 by Eric Kear
Did you good job taking care of your car and they let you know if there is gonna be any added work? And you everything there all in one place. That’s why I like about them one stop shop for everything because some places only do tires and do oil changes only but they do everything.
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January 2024 by Ray Borak
Esteban is a sleaze bag used car salesman. Don't ever give him your money.
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December 2023 by Adrienne V. Romero
Esteban and the staff were extremely considerate and kind. Honestly, I was so touched by Esteban's authentic humanness. It's getting rare to be treated with such a real hometown professionalism anymore these days. I find a forced concern, because of current human resources training...as though one cares, but I know the difference. This was a rare experience for me to have someone be authentic, because they still know what it's like to care correctly.
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November 2023 by Kirk Stein
The folks at this Firestone are amazing!!! I needed a new alternator. Even though they were booked they told me to bring in my Hyundai just in case there was a cancelation. 4 hours later they called to let me know the new alternator was installed and my Hyundai was good as new. These folks are AMAZING!!!! Thank you, Thank you Thank you.....
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October 2023 by Anna D.
This place was the one place open on Sunday and I was desperate for air on my tires. I called to ask if they could put air on my tires and in no time they assisted me and got me back to the road. Excellent customer service. The anterior is overall clean and everything is organized. The value and price are the items seems to be fair. Definitely a place that is recommended for your auto care needs.
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September 2023 by James L'Keith Jones
Requested an appointment through the Firestone App, based on the day and available time : Friday 9/7/23 @ 11am. I walk in the store, the manager says hello and I say hello back, then stares at me before asking could help me. I told him I had an appointment for 11am. He looked and could not find until he asked for my phone number. He says he needed to look at the online appointments, then he says my appointment is for Wednesday, September 13th. He says you should have gotten an email, I told him I didn’t receive an email. He says there was nothing I can do except keep my appointment on the 13th.As I am leaving the store and he taps on the computer is when I received an email for an appointment on the 13th. ???If I had known I would be treated like this I would have went to another Firestone or another store that will accommodate my request and my payment
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September 2023 by Eva Gutierrez
Great customer service, very professional always willing to work with you as customer and a person, very honest, very friendly as if we knew each other for years! I do recommend this place ?%
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September 2023 by Marc Mauney
I made an appointment to have a slow leak (nail in tire) repaired.I arrive 5 minutes before my appointment time. Forty minutes after my appointment time my car had still not been touched. I got my keys and left. Apparently appointment times mean nothing. I've used Firestone for new tires multiple times. No more.
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August 2023 by Gabe Thompson
Got an alignment on my 2022 Ram TRX after I found my front tires wearing abnormally, the truck only has 10k miles. Firestone performed an alignment and I got the tires rotated. The "manager" said my shocks were probably bad... Just a few days later the tires were cupping at a faster rate than before. I brought it to the Dealership and they checked everything out. The dealership said there was nothing wrong with the shocks, but that the Toe, Camber, and Caster were all out on the front alignment. I had gotten the alignment from Firestone 3 days prior so my guess is they screwed up the alignment.When I went back and asked for a refund because I had to pay for another alignment at the dealership I was told that they had to request it from the regional rep. I have not heard anything from them and it has been 2 months. The arrogance of the manager was really offputing, and he is the one that told me my shocks were bad.
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August 2023 by Ace Sorensen
We bought tires with the road hazard protection plan. We had a minor flat and they were booked out a few days so we went to Discount Tire and they repaired the flat that day for free. Then we got another flat, this time not repairable. Again had to wait days for an appointment. The appointment came and they said they didn't have the tire we needed there and we could either get a mismatch for our brand new other tires, or reschedule. Why didn't they have the tire they knew we needed for the appointment? "Well the other guy you talked to didn't order from the other store in town". Great. So we rescheduled and drove back out days later to the new appointment and upon arriving were told that the tire hadn't arrived yet. On top of this we moved since we bought the tires and they won't honor their hazard protection at any other location than the one you bought from. Never ever ever buying from Firestone again. Go to Discount Tire. They take care of you even if you haven't bought from them. None of this wait for days garbage for something that takes 30 min.
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July 2023 by Aydin Damood
Bad Service! or should I say nonexistent. Got an appointment but they didn't want to honor a $29.99 coupon. Gave me the your car takes too many quarts excuse, I've heard it before, usually the good mechanics are willing to work with you not jack up the price to over $70 for about 1 quart of oil!Only reason I gave 2 stars is technically they had a legal reason to jack up the price, and they *claimed* I'm still getting a discount. Yeah Right! The mechanics not interested in giving discounts usually do that. But good mechanic places work with every customer and give them a fair deal. Not these guys!
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June 2023 by pamela laforge
Please don’t take a chance with the Firestone on Paseo Del Norte. I’m not saying all fire stones are bad, but from experience this place is “dirty”. I bought four tires there with a warranty that the tires were covered as long as I owned that car. Recently, I busted a rear tire and had to have it replaced. The manager was trying to tell me that the tire wasn’t covered I ended up having to go through corporate to get it replaced. The manager on Paseo Del Norte was upset because I went through corporate. When I got home, I noticed that a different tire was put on the front of my car that had a bubble on it Keep in mind that this was not the tire that was replaced. I had to go buy another tire, but I didn’t go to fire stone on Paseo Del Norte. That’s why I say that this place is “dirty” I will never go there again and if you’re smart, you won’t eitherServices: Tires
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May 2023 by Nathan
I went in for a nail in the tire. The employees were friendly, professional and helpful. They completed the patch for free. To future customers, even though it's free, tip the technicians if you're able to.
