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February 2024 by Rebecca Hohner
Do not come to this location. I came in for new tires and asked how long it would be the lady at the front desk told me 2 hrs. I needed to know the time because I had another appointment. An hour and half passed and my car still was sitting in the bay with no tires on. I asked if we were still on time and she told me “well it’s going to be a little over and you will have to come back for the alignment check”. Then she proceed to tell me the tires we agreed on were not in stock even though when I initially got there she said they were. I had a bad experience the last time I used this location so I should have know better.
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January 2024 by Tim Harvey
This Firestone is heads and shoulders above the Rio Rancho location. Blake was so incredibly helpful as well the management team. They helped me to get the inspection that was needed without any issues. They went above and beyond! This is the place to get honest, helpful automotive work completed. Do not hesitate - visit this team!!!
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January 2024 by Sandra Dewbre
Personnel always friendly and willing to help.
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January 2024 by cheryl malaspina
Staff are well educated in cars and trucks. They are friendly and give me $$ options when selecting components of my car. They discuss the condition of my car in depth at each visit.I have a 2005 car and they treat it like it is a new one.Wait area pet friendly and my dog loves to say hello to everyone.
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January 2024 by Joel Baxter
Firestone has kept our vehicle on the road, with consistent care, we've never had any issues and we travel from time to time, so consistent care, excellent work, we've never been stranded!!! Tops in our book ;)
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January 2024 by Crystal Rougemont
Had an amazing experience! Natalia was so helpful and providing information and updates on my vehicle. She explained discounts and coupons that were available for next time. Made appointment online to take a long time for service, but there was a shortage of Technicians. The technician who did the service worked very quickly once my vehicle was ready to be worked on, and made sure to do inspect and complete everything properly. The manager of the Store was doing an interview and made the person feel welcome and provided them bottled water and suggestions in building the résumé and opportunities that firestone can provide them.
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January 2024 by Matt M
The work is fine. The owner/corporate need more employees and the person at the front desk is great at ruining days. Took my vehicle in with an appointment for an oil change, check the tires. They asked if I wanted them to check on a few other things so I say yes. They said it would take a couple of hours. So 2 hours in they come back and say you could use new brakes. They had my car up quick so two hours to find that out is wild. They said it would take a couple more hours. 3 hours and 45 minutes later my car is done. I would have went home if they would have checked it out first but a “couple hours” is not worth going home for 30 minutes to head back. Instead I spent 6 hours in there for an oil change, brake replacement, and some filters changed. Additionally, 0 concern for the folks in there waiting 2 hours for an oil change. I don’t like getting angry with workers, as ownership should hire more folks and likely pay them all better. However, being told a time frame and it being tripled is how an entire work day is lost.
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December 2023 by Carlos Chavez
very helpful and professional
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December 2023 by Robert M
Friendly people and did a great job on my truck
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November 2023 by mars [REDACTED]
if i could give zero stars, i would. my husband took my car to get a brake inspection (with an appointment) and they say they never approved the appointment so they can’t get him in super quickly. he leaves the car there at around 1:00, expecting a call in an hour or two, but never received one. so he calls to check up. by this time they’re about an hour from closing and the girl says she’ll check and get back to him in 20-30 minutes. he never gets a call. he decides to drive down in his car to see if the car has even moved, and low and behold, the store is closed (20 minutes before the posted closing time) and my car hasn’t moved an inch. absolutely unbelievable, and now my car is sitting outside the shop in an arguably unsafe part of town overnight. obviously these people are either unbelievably unintelligent or they just don’t care.
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November 2023 by Mr T.
I scheduled an appointment for an alignment, and when I arrived, they said 2.5 hours. I said what? You didn't say that on the phone. They said I usually do..... Its is not an appointment but an I will get to it when I have time. Against my better judgement, I waited, and after an hour and half nothing! I left time is a comodity, its not the fact maybe short handed or in ability to schedule but a darn lie.
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September 2023 by Riel L.
no office staff present to assist and ignored request for service when they were found.
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September 2023 by Mal
Kelly and the other lady are always so wonderful and helpful and Isaiah (I think that's his name) is amazing! He is always there late and often the last person there which I'm so thankful for because he patched our tire just before they closed even though they were swamped. Thank you all for being so dependable!!!
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July 2023 by Mitch Hayle
It was a long wait but it was Sunday. One of the four new tires was low on air. One of the new wiper blades flew off on the trip. I think I got a decent price with free financing. Up north we put valve stem caps on, I guess not in the southwest.
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July 2023 by Timeless Limitless
Waited 3 hours for a tire rotation, and it wasn't even done correctly!Other times I've been here they misdiagnosed services I didn't even need so they could boost their bottom line!If I could give 0 stars I would!I'm never coming back to Firestone ever again!!!
