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September 2023 by Lotty Cronk
I used First Citizens to set up my aunt’s Estate account after she passed and the customer service was incredible and made a hard situation so much easier especially considering I live in the UK! From opening the account, to quick responses to queries, to transferring dollars to pounds, to reopening the account several months after it was closed; nothing was ever too much trouble. Mariah Griego was amazing - so, so helpful and kind. Thank you Mariah!
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January 2023 by Melwin Issac
Good building and friendly staff. Reyna Tapia was very helpful today when I went there to get a credit card and she gave me good tips on how to be responsible with it. I have found this bank to be pretty helpful to me even when I lived in other cities. Never had a bad experience.
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November 2022 by Ann Fleming
I opened an account with First Citizens Bank before I relocated. Although FCB is business focused and the Banker, Mariah, who helped me specialized in business accounts her service was exceptional. She was able to find the information and explain all the accounts. I say that because I came into the ABQ branch on a Friday before a holiday weekend. Most of the staff was gone for holiday, but she was willing to open the account and not turn me away. She even found branches in the state where I was relocating and printed them for me so that I could have them handy upon arrival. Just recently she helped me when I fell prey to a debit card scam. She answered my email quickly, froze/canceled the card and it was reissued the same day. I have felt well served and regarded even though I don't have a business account. If you live in the Albuquerque or even relocating consider First Citizens Bank for all your financial needs!
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October 2022 by Michelle Bryan
I cannot give enough praise to First Citizens Bank. This is the first bank I have dealt with that is hands on. It has been a blessing to work with the smart, friendly and diligent staff members.
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April 2022 by Paul Sanchez
This has been the best banking experience of my life. I have several business accounts with First Citizens and the service can not be beat. I call Larissa Byrd for anything and she answers my questions with patience and kindness. Mariah Griego is fabulous. She is always super helpful and can solve any problem quickly. I really appreciate the trust I have in the people at this bank.
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February 2022 by Jessica Jackson
Probably the best bank in Albuquerque! Super friendly, helpful and available staff. Shout out to Mariah, for being so responsive and kind with my many requests. She's a huge asset to this bank. We will definitely continue banking here for our small business!
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February 2022 by Brian Walden
Mariah is top notch. CEO in no time. Thanks for all your help.
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November 2021 by Nicole Villareal
I’m a Commercial Real Estate Broker in Albuquerque and have recommend First Citizen’s to all of my clients over the last couple of years. Not only have they experienced “Above and Beyond” service professionally, I’ve recently switched all of my personal and business accounts over to First Citizen’s as well after seeing the quality service they received. I have actually witnessed them work weekends and holidays for their clients, for this I’m grateful. It’s refreshing to call the bank and get AN ACTUAL PERSON on the line every time I call, even if it’s just for a quick question.
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May 2020 by Kurt Lambert
When my loan officer let the bank, no one called to tell me. They left her voicemail on for over a month. I know because I left voicemails 3-4 times and never got a call back from her. Only after asking to speak with a supervisor did I find out she left. Poor communications with this bank. Now have left several messages for a return call from my new officer and Nothing. They answer the phone, tell you the person you want to speak to is there but only voicemail when they transfer the call
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May 2018 by Bleed me an Ocean
Slowest drive-thu service EVER. A simple deposit always takes at least 10 minutes. Watch people who got there after you leave first.
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February 2018 by Reuben Sutter
I have been banking here for more than 7 years. There are few banks that truly feel like community banks with a personal touch. I really enjoy every time I walk into this bank. I have not come across any teller who does not know my name and hasn't been genuinely interested in how I am doing. I notice as others walk in or come to the drive-through, staff call them by their name and inquire on how they are doing as well. They have been prompt with any questions or services I have needed. I also notice they are helpful in reminding me on things I need to follow up on. I rarely have to wait more than a minute to be helped. I only wish they had more branches to bank with.
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November 2017 by Jes Sicka
Slowest drive-thu service EVER. A simple deposit always takes at least 10 minutes. Watch people who got there after you leave first. Come on Citizens, pull it together!
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April 2017 by Hannah B.
First Citizens is an absolutely stellar financial institution to work with! After countless issues with another well-known local bank, my company decided to make the move to First Citizens. We were welcomed with open arms to say the least! The fees involved with certain transactions are significantly less than what we were paying with our old bank. We no longer have extreme hold times on deposits, and we can actually call the bank without going through a call center first! The amount of amenities provided for its customers is absolutely outstanding! Fresh baked pastries in the lobby, large conference rooms available for client use, ability to call & speak directly with your banker, the list goes on. Our banker actually reviews our account every couple of months to make sure we continue to be in the right financial structure moving forward. She will even go out of her way to contact us when she has found additional benefits that we can utilize. I have never experienced a more personable bank, with individuals who genuinely care about the success and longevity of my business. The building itself is stunning. Lots of art & antiques (dating as far back as the 1700s!) fill the hallways and offices. It is certainly unordinary to find such a gorgeous building here in Albuquerque. After the initial shock when walking in wears off, it is clear that First Citizens has made a true investment in the community and is here for good!
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September 2014 by Lorie C
Such a big bank building and so empty! I don't think they have much business and they only have this one location here. But it is close to work and I thought it would be a close place to walk to (trying to get more exercise in these days and traffic is BAD around here with PDN construction). When you walk into the lobby it is like you are walking through a cemetery mausoleum -- each step you take echos all over the place. I spoke and it echoed. Just 2 workers in there was all I could see and no customers. And all these empty offices/rooms around it. It was just creepy. I went ahead and asked for information about opening an account and the fees and such were outrageous! I'll just go down the street to the Wells Fargo or -- better yet -- see if I'm qualified for the credit union just a little further down the way -- may have to walk more to deposit a check during lunch hour, but not so creepy. I guess they get a lot of business customers -- they sure aren't a bank for personal accounts unless you have lots of money deposited with them.
