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July 2023 by Hunter Greene
Chris Gurule, went above and beyond to assist me with bill pay. When customer service is basically non existent in the world today after COVID.
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May 2023 by G MICHAEL
Calling Customer Service is a nightmare. Customer has to wait a very long time and then gets a beligerante agent. Customer ask a simple question about system being down and agent hung up on customer. Guess they don't need any banking customers.
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May 2023 by Rainier Perez
Excellent service
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July 2022 by Kenan Elijah
Friendly and efficient staff
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January 2022 by Christian Gallagher
This bank is absolutely terrible! The uptown branch is only open until 3pm, which is lazy even for bank hours. On top of that, half the time I go during business hours the door is locked and no one comes to open it. When I try to call customers service it says they’re experiencing higher than usual call volume (I get this message 365 days a year, 24 hours a day) and it takes forever to speak to a person. When I finally do speak to a person they never have the answer to my question. I will be switching banks immediately.
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July 2021 by Andrew Griego
They are not a local bank anymore. Sunflower only cares about fees and greedy people in Kansas. First national used to be a cherished name in Santa Fe. The executive management is all in Kansas and they don’t care about the Santa Fe community.
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October 2020 by Lilly Lenses
Banking here almost a year now. I’m extremely unhappy with the online, app and text for balance functions. Online website is so barren you can not even view transactions properly and balance info is always inaccurate. The app was a joke so I uninstalled it after a couple days and relied solely on the texting feature for accurate balance and transaction info, however... over the past month the texting system was “updated” and I can no longer receive accurate balance or transaction info there either. All efforts I have made to contact the bank for help have been useless. I’m so terribly dissatisfied and disappointed. Update: 10/2020 Customer service 1-888 number are unable, unwilling or too ill equipped to help, all I need is accurate and consistent banking. “I’m sorry I don’t have access, I’m sorry I’m unable to help” are the answers I have received to my concerns.
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August 2020 by Marie Fair
Service has been terrible since purchase. Now I'm being inappropriately solicited for information for marketing purposes.
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December 2019 by Sam F.
Recommend you stay clear of FN1870 and Sunflower Bank (which recently purchased FN1870). Opened an account here [Eldorado branch] when we moved to the area. Branch ATM won't take deposits. Tried to open a safe deposit box: got as far as completing the application with a bank employee then, when it came time to get the key, was told that the branch had "misplaced" their own key so they couldn't get to new keys, or open any existing boxes and we'd have to come back another day. Was also told that this happens "occasionally" but that the banks key usually turns-up "after a few days." For the last several days have been trying to arrange for external transfer to a savings account at another bank. Bank employee at local branch insists that all accounts at all banks have "checks" and she needs a voided check to make the arrangements. Tried sending forms to national office (Sunflower, which now owns FN1870); just got phone call that they can't process the request without a "voided check": the person we spoke to on the phone also doesn't understand that there are such things as savings accounts that don't have checks. Will be moving our funds to a real bank, real soon.
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July 2019 by Mariah M
This is the best location out of all the branches available. They have the best staff and are always so attentive and courteous. Highly recommended.
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July 2019 by Sandra Mallory
I love working with this branch. All of them Brianna, Mariah, and Noah are always pleasant and always assist me with a smile. They are a wonderful team!
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April 2019 by Alexis Pilialohaekuupuuwai Higginbotham
If you really cared about improving, you would reopen the branches you closed - which you did solely for your own benefit - not for the benefit of your customers.
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November 2018 by Marcos Lovato
Since the change or transition with Sunflower, I feel like I went back about 15 years with banking services and technology. No app for business accounts.
