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November 2023 by Chris S.
I wish I didn't have to write this but Garcia Honda is one of the biggest scumbag stealerships to ever exist. These bastards pretend to be charging msrp for a civic type R but force you to buy a wing accessory. I thought to myself, that's fine since Honda's msrp is $2250. They said the installed price was over $3100 and I was like huh, that sounds a bit expensive for labor. In fact, it comes out to $875 in labor so I'm like okay, I don't want it installed. They were like nope, even if you don't have it installed, we are still charging you $875 for labor even if we don't install it. That's an immediate red flag and I sleep on it. I thought ok, I'll ask them to throw in tint since I'm being charged for a job that isn't being performed. Well, you all know how car stealerships are, and at the mere thought of them "doing me a favor", the scumbag general sales manager Mike kills the deal. Mike is a real piece of work and I warned him he'd be going on blast and he said and I quote "go ahead, I don't give af".Mike, if you're reading this, here you go, hope you enjoy it.
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October 2023 by Jo W.
Just want to let you know the first brand-new car I ever owned I bought from you guys in 1995. My Honda, which I called "Buddy", just expired after 29 years of reliable transportation. He was a great car and I cried real tears over losing him.Jo W.
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August 2023 by Larry M.
Well it's been several week since I posted about the issue I was having with a 2023 Honda accord I purchased at Garcia Honda. Carlos G last words were, we are investigating your situation and we will get back to you with an answer. Nothing, I took a loss because I was sold a car that I believe was not safe to drive do to a front end steering issue. I hope they fixed the vehicle before they sold it to someone else! I sold the car back to Garcia's at a $2700.00 loss. Well Carlos what's the verdict.In all fairness the sales people I dealt with were super good, nice and helpful Shawn was one. The finance person and other staff were also good to deal with. I was just sold a defective Accord. I did buy a 2023 CRV NO STEERING ISSUES.
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August 2023 by Clarissa T.
I thought going to Garcia Honda I would be getting the great customer service they say they have. Dominique answering the service center made an "eww" remark after asking if I could speak to the supervisor, stressing that my skid pan wasn't properly installed almost causing a serious accident on a road trip, all after a simple oil change. Not to mention Emilio mentioning an alleged "bad review" from the previous service saying either myself or boyfriend left. Just a very immature unprofessional approach in striving for great customer service.
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June 2023 by Desiree S.
I would like to highly recommend the Service Department at Garcia Honda, in particular Lee Armijo. He is always attentive to my calls regarding my Honda CRV. He listens, takes appropriate action, and in the end, all is good for me. They came and picked up my car as I had had surgery, and was unable to take it in myself!!Thank you Lee! You are the best!!!!Desiree Stone
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June 2023 by Nubia C.
Update on old review. So here I am on my 2nd attempt to get my camera on front windshield fixed. Lee has been doing a good job at trying to help me but we are just waiting for a regional manager to approve this fix. Now they want me to talk to manager Andrew to see if we can get this moving. It been over a month since I went back with an old issue & still can't get in touch with anybody or get any answers. Per old manager in Honda, I was told to contact the main Honda & resolve it with them. Main Honda has been amazing in trying to help & they just told me that they called Garcia & they were told that I haven't been to Garcia since December 2021. I was there on May 10th, why are they lying? I just want them to make this right & just fixed my issue. I really hope somebody calls me ASAP with a resolution already.
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May 2023 by Mika K.
They're at least expedient. They left my car full of trash. They knocked off my clock and left it on the floor. I guess they're basically a monopoly so they don't have to care. I'd personally be very worried if I only had two and a half stars.
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April 2023 by Ron C.
This Honda Service Department will grossly overcharge the customer,look elsewhere!Two recent service appointments were a waste of time. The first was for a replacement key. Their charge was going to be over $200 including $75 to program and $20 for "shop supplies "A local Locksmith (Heights Lock and Key)did everything for $69. Next visit I was in for a Drivers Seat Belt Buckle SRS code.This part has a Lifetime Warranty. The Garcia Service Department tried to charge $148 to plug in a scanner for 1 minute to read the code. When I refused that ridiculous overcharge I was told I could go elsewhere and to leave which I was happy to do. I will contact The Honda Corporation since Garcia Honda refused to service a Safety related issue with my Honda Accord. They will try and add many unnecessary charges to your repair order. Look elsewhere!
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January 2023 by Jeremy The Sasquatch
Very friendly and helpful. Thank you
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November 2022 by Bill W.
BEWARE of added cost to your new car!!$3000 accessory package that you have to buy or NO DEAL!!!We tried to buy a new 22 crv and when we started talking numbers the shady salesperson name Aaron said we have to buy the $3000 package or NO DEAL!!!DON'T WASTE YOUR TIME at garcia honda. Ask what you have to buy before you even start. Very bad business practice and shady sales people.I warned you! I wasted 2 hours of my life ill never get back.I wish I would have read the reviews before I visited this joke of a dealer. Sounds like they've been doing this for a LONG TIME!
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August 2022 by Bill L.
So I go in to look at new suv and they had a few on the lot and the salesman said these are ones ordered then people backed out and I asked are you adding to invoice he said no but said these were ordered with 3500 of dealer installed options, bull crap I don't like being lied to. Terrible dealership
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August 2022 by Joseph Lewis
Parts department will put you on hold and leave you there.
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May 2022 by Scott J.
I was traveling from North Carolina to my home in Arizona. At one point while driving in dense fog, I hit some road debris. When I inspected my car, I found that the protective cover under the engine had been damaged. I showed up at Garcia Honda at 4:00 without an appointment, thinking that I would have to bring the car back the next day. Instead, they were able to check everything to insure that there was no other damage (which there wasn't), get the repairs done, wash my car, and get me on my way. I was in my hotel room by 5:30 (and it would have been quicker if not for rush hour traffic). I just want to thank my advisor, Tyler Salazar and the mechanics at Garcia Honda. What should have been a really bad day turned out pretty well thanks to your dedication and your commitment to service.
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April 2022 by Richard G.
This place pissed me off so my father in law who is I will admit not the sharpest knife in the block was looking for a truck stopped by on his own without me they were gonna give him a good deal I'll admit for and under powered truck but he later told me about and I went with him but before we got there he told me that they asked him if he was a terrorist or had terrorist affiliations B.S. I over looked it like I said he's not the sharpest so we went to rich ford before we went back and then stopped by Garcia Honda they complained because my father in law said he would go back in an hour and went back in three hours and they were super pushy and rude tried telling me they got the presidents award 20 years ago and most awarded dealership I'm there to buy a truck not get the history then we we said we were gonna mull it over he tried the I have other people interested speal and brought up that we were 2 hours late and then he kept poking patting and tapping me with the folder Lou you are not a good sales man keep your hands to yourself and take no for an answer want some respectable people bought a ranger from rich ford talk to Byron and Cody those are people who understand car shopping and buying
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March 2022 by J M.
Wow. Just... wow. Don't shop here. Especially avoid "Muscles," the finance guy/manager (didn't catch his name but you'll recognize him, trust me). Oh, and Mr. Garcia who likes to respond to these reviews with canned responses? Don't. Do Not. We've been Honda owners for 12 years, and it's time to trade in our 2017 CRV. We chose Garcia because their website showed inventory, unlike everywhere else... so I clicked on the specific car I wanted to test drive and got a response back from a person named Cody that they would be happy to help me out. I emailed back and told them we wanted to drive the hybrid and also look at HRVs, that we would bring our low mileage trade-in, and that we already had financing in place through our Federal credit union. They ask if we'd consider financing locally and I say no. We show up for our appointment, a two-hour drive, and no one is waiting for us. Cody isn't in. So we start up with a perfectly nice sales rep, Aaron, who is very personable, asks good questions and doesn't defer to my husband when it's obvious I'm the one who will be driving this car. But then the revelations begin. Inventory? There's no inventory. There are no hybrids to drive. There are no hybrids at the trim level we want even being built - never mind the two listed as "in stock" on the website (see pic) with "buy online" buttons right there. There may be some at the next higher trim level coming in late April, early June. The only HRVs have black interiors, which I specifically don't want (we live in the desert where the sun is a deadly laser!). Cars listed on the website as "in stock" are already sold or aren't really here. We ask about standard CRVs, and there are some coming in sooner than the hybrids. We ask what it takes to "reserve" one, though neither of the ones coming in are in colors I actually want to drive for the next five years. I get it - supply chains are a nightmare right now. But. Don't advertise what you don't actually have to sell me! Enter "Muscles." Apparently Cody, who I emailed with, is his assistant. Muscles, who embodies the gym and steroid-addicted "bro" trope like no one I've ever encountered in real life, proceeds to talk down to me, saying "we just want to make sure you're getting the right car, that you can handle the engine, blah blah blah." And then, "We will be handling your financing. We're not doing any OSF (off-site financing) because we don't price over MSRP and we get about $200 for referring loans." Big cheesy smile. I was very clear in my inquiries that we were not interested in their financing. They couldn't tell me this up front, saving us the four-hour round trip, basically wasting our entire day (plus a half-tank of very expensive gas!!)? We have been doing business with our credit union for 20+ years, and have gotten all of our new car loans through their programs, which are better deals than anyone in NM can offer. "Wow. Really? But isn't... our rate... lower?" without being familiar with the program we're using. He gets even more condescending and rude, so we walk out, passing poor Aaron at the door where he'd been getting a test drive of I don't even know what model ready for us (at Muscles' direction, not really ours). It may be legal for dealerships to refuse outside financing, but that doesn't make it good business, especially when they lure customers in without disclosing this practice. Dishonest, rude, and unethical, all for a supposed $200 kickback from whatever bank they'd saddle us with. Never mind that they'd be able to sell our trade-in for a tidy profit (there's an identical model with more than 100k miles on it for $23,500 on their site right now - ours has only 50k miles and Kelly Blue Book shows a trade-in value of $20k). Wow, yourself, Muscles.
