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May 2023 by Ali K.
Zero stars. We frequent the shops in the cottonwood area and each time I shop at HD it gets weirder and more rude. I looked in front and on shelves for an evaporative cooler bleed off valve and no such thing exists at HD... believe me because I've looked. So I looked for a t coupling. I guess we were shopping at an inconvenient time for the employees. No one asked me or my husband if we needed help. Then an employee drove one of the large metal carts down the aisle we were in and dropped a piece of wood on it so hard it left my ears ringing and they are STILL ringing. Disgruntled employee?? Maybe. He's just a jerk?? Definitely. I said so out loud as he passed but it was more like, "what a d**k!". We had spent some time picking out our things so we bought what we had, but we immediately left the store. One time we shopped here for a washer and dryer and the employee checking us out felt the need to tell me the brand I chose was sh*t. Not my word, it was his. So then I told them what I thought of Home Depot. I'm going to Lowes first, then Ace. That's my new rule.
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December 2022 by Judy J.
Just had a horrifically frustrating experience in trying to place an order online for a electric range using a new Home Depot credit card offer with $100 off and 0% financing for 6 months. They make it easy to apply and get the credit card but you aren't able to use it. After spending 2 hours on the phone and on-line going back and forth from HD and Citicards I finally gave up! Best Buy here I come!
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November 2022 by Gil G.
Placed an online order for a microwave as a gift. I have a relatively small car so I was concerned about how big the box might be, and if it would fit, I was pleasantly surprised to see that Home Depot with deliver it to my home free of charge the crew that showed up was friendly, courteous, and prompt. I will definitely use the service again.
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October 2022 by Anthony B.
Bleh. Bought a washer and dryer from HoDe. Delivery clowns forgot some of our order and then the dryer was dead on arrival. Not HoDe's fault but what is their fault is the absolute maze of disinterested employees who baaaaarely speak English who have no interest in being of assistance whatsoever. I remained polite, which wasn't easy, and through attempted transfers and just bungling was hung up on several times. It's been almost two months - still can't get my clothes washed. DO NOT buy appliances at Home Depot. It's fine if they work, I guess, but when something goes wrong you are simply out of luck. A locally-owned store would have been a much wiser choice. Even if the price might have been higher I wouldn't have been going to the stinking laundromat for two months...so far. Do. Not. Buy. Appliances. At. Home. Depot.
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October 2022 by Rani K.
There are associates that are helpful & friendly & then there are those who are not. All it takes is ONE person to be rude and/or assuming in their treatment toward you & it leaves you wishing you went to their competitor instead. I am not from here nor Southern USA & it is very clear that some ppl here "think" or expect you to be intimidated by them. Their stares, their attitude which comes thru in how they relate to you. Everybody is not a trouble maker just because they raise their voice. Neither do we lack understanding in what you are saying. We just don't agree or think YOU don't understand what we're saying. Every time I've gone to this store there is some male associate that I've seen before giving me glares or making some unnecessary comment. Or some local female with her issues..who "thinks"all women of my ethnicity are ghetto... ..You don't care "how I'm doing today." I'm not trying to start some crap & I'm NOT going to be intimidated or shut down by your behaviour towards me. Treating me like a child or a 3rd class citizen....even if you think so. Stop profiling. Stop assuming. Try leaving your stereotypes in the garbage where they belong.It's the 21st century already. Not at all pleased with my shopping experiences at this particular store.
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August 2022 by Jennifer A.
To the young man "Austin" in the paint department (I assume) THANK YOU. I was looking at paint colors when an older man approached me (smelling like alcohol at 10:00am) and started unapologetically hitting on me. I entertained most of the conversation up until he said "well maybe we should paint houses together" (EWW sir). I pointed to my wedding ring and tried to politely tell him to back off but he was not even close to taking the hint. This is when Austin approached and saved me by asking if I had any questions and initiating conversation to make it clear to other guy that the conversation was OVER. Once the guy left I sincerely thanked Austin and went about my business. He didn't have to step in, but he did, making it way easier for me to get out of that situation. I saw security and the police shortly after so I am assuming/hoping they had a conversation with Mr. annoying man.
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February 2022 by Sheila O.
Absolute worst customer service I have ever experienced. Ordered dishwasher at the end of November and they rescheduled 4 times for delivery. Three times the day before and once the day of. Never again will we purchase anything from this place!!! Good luck to anyone that has big ticket items on order.
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October 2021 by Peggy F.
We go to this Home Depot on occasion but find they do not have as much as the others. Not sure if it is the location or not. Staff is delightful and helpful. If you need quick fixes your good but for gardening and planting their selection isn't so great.
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December 2020 by Jillian R.
Our stairs were busted and needed repair. We put off having them fixed due to Covid but when it became a safety hazard we decided it was a necessity to get them done which meant also re-carpeting the entire upstairs. We asked around and a friend recommended Home Depot. From measuring, picking the carpet and the actual installation the entire process was a breeze. They kept us informed of every step of the process. They removed the old carpet and padding, moved the big furniture items, such as a beds, dressers, bookcases and a couch from our study. The crew wore masks, and where friendly and hardworking. Defiantly recommend Home Depot for your flooring needs. We plan on using them again to redo the wood floors downstairs floors but not until things are safer with Covid.
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July 2020 by Emily S.
I have experienced great service here in past and today was no exception. Needed a hoe for backyard weeds and a super woman in my over 50 age range helped me. She even asked if I had had one of these before and suggested a YouTube video. Wow. The deduction of a star is due to the fact that it seems all the time that online products showing available in store are not. Today was a lint roller. Before has been paint. But I am sure that is a function of the tech side of the website. Just for someone who loves shopping apps it's annoying.
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May 2020 by David H.
So I tried to use the so call curbside option. I thought my order would be ready in 2 hours but giving what's going on it took a day and half which is fine. I got an email that my order is ready to pick and when I get to store to call and say Curbside. I tried to call, It ranged 14 min and still no answer. By this time I m still on the line of cars. A young lady comes up and ask for order number, I showed her my phone and asked her to hear that I'm still waiting for someone to answer the phone, she said she didn't know why they sent that email as they don't have anyone answered the phone for pickup. You just show up and when you get up front you give them the order number. All and all it took for ever to get my order. If you're going to offer this service make sure you guys have the resources to do it somewhat right. I'm not asking for perfection but if there is no one to call don't send an email to say that. I will no longer use this service.
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April 2020 by Micah Northington
Home Depot quarantine control of customers kept me from spending 5k today. Should of never stopped here, won’t make this mistake again.
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April 2020 by Layla Ring
The LG top loading washer I bought in Feb. is just functionally horrible to operate. This must have been designed by a bunch of nerds that never did laundry in their lives. The delicate cycle is anything but delicate at 59 min. , the cold water becomes hot , the spin cycle even light is way too hard and too long . Please stop selling this awful machine that wrecks our clothes.
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March 2020 by Art M.
I had ordered a couple of items online to be picked up at the local Home Depot store. One item was in stock and available right away while the other was back ordered and had to be shipped to the store, taking several weeks to arrive. No problem there with me so I placed the order. Well, the back ordered item came in today and I went down to the Home Depot & picked it up. It was in a brown box with my last name printed in bold letters on a large yellow label. Easy to spot & pick out, right. When I got home and opened the box I discovered that the item that I had received was not the item that I ordered. On further inspection of the box there was a smaller white shipping label with a different person's name and order number on it. So, I called the Home Depot 800 number and told the lady about the mix up. No trouble she said, just take the wrong item back to the store where you can pick up the correct item. Now I am elderly & a disabled Vietnam Veteran, and the Corona virus is raging out there just waiting to dig it's claws into me. It was all I could do to make it to their store this morning and pick up my order and I sure wasn't going out and risk myself again. So I asked if they could please deliver the correct order to me and pick up the wrong one. NO! she says, We don't do that! We will arrange to pick up the wrong order but you will have to go back to the store to get your correct one. Whaaaat??? Well, that just showed me how little the Home Depot thinks of their customers, and you should be aware of that fact before dealing with them in the future. You are nothing and your money is everything to them. I've owned several business in my lifetime and whenever we screwed up we bent over backwards to make it right & keep our customers happy so that the would come back. So, I'm done now with The Home Depot and I told the rep so, but she really didn't care. I will pay off my Home Depot credit card and close the account and from now on I will take my business to Lowes where they have always appreciated having me as a customer. It would have cost The Home Depot so little to make things right but I guess they feel that their business is more important than the customers who buy from them.
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February 2020 by Gordon Grimes
Hire some human beings so I can check out. I've a couple major too boxs and a few thousand in Husky tools plus other stuff I purchased over the years where can I retun this junk and go elsewhere and purchase real tools since yu no longer need human businesse