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August 2023 by Gabriel M.
The rental staff at this Home Depot is rude and very unprofessional. Every time I rent anything at this Home Depot they're rude act like they hate their damn job. The other Home Depot rentals are just fine but this one in particular every single employee is always pissed off and being assholes. If you hate your job that much, then don't work there.
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June 2023 by Theresa Q.
Beware of the plants you purchase from this location. I purchased 4 plants and one was for surly filled with centipedes. They did not refund my money but instead gave me insecticide and wished me luck. One of the employees told me a story about a woman who brought back plants because they had two beetles. So this has happened to other people, not just me. One of the employees told me their plants don't have bugs. Yes. They. Do. Then he offered me another plant. I politely declined. I should've just gone to Lowe's.
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March 2023 by Craig Bass
Bad store employees untrained kids that have an ego of superiority they act as if your not correct when talking about how to install plumbing they sell you parts saying there needed upon returning the part she refused store manager also refused station well lawn n garden was covering plumbing but how do we know this is our product or even of it is you should not rely on our employees to sale you the correct parts this is your responsibility to make sure we sell you the correct part upon leaving I was informed that Lowe's is not going to take a loss on incompetent unskilled tradesmen even if there employees sold me the wrong partsWow and this is why they can't find good help
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December 2022 by C H.
Do not, purchase flooring from Home Depot utilizing their subcontractor home solutions. Their advertising for installation Is misleading, inaccurate and full of potential additional hidden charges. There is nothing honest or transparent about their installation charges or process. I read the reviews for home solutions, and they were highly concerning, but after my discussion with the COS at Home Depot there is no chance ever that I will ever do business with home solutions or Home Depot for their sub contracted services. In my particular case, my sub floor needed up to 1/4 inch of self-leveling. I was advised, that the sub floor prep, for the entire project, only includes one bag of self-leveling product for the entire project and any additional self-leveling would be an additional fee. Their advertising, in black and white clearly states they will take care of the entire subfloor up to a 1/4". This is not true, and it is a misleading statement. Their estimate to provide self-leveling for the project was $3500. That's essentially $500 in product, and $3000 in labor which amounts to, one day of work. No thanks! This is in fact a complete rip off. I canceled my order, and I am returning my flooring. I feel bad that Home Depot has a partner like this, but after talking to their COS. They support this company wholeheartedly, and support their bad business practices. If you're going to claim you will install flooring for a fixed price that includes subfloor prep up to a 1/4" - Any intelligent customers going to expect that that subfloor prep is for the entire project. Not one bag, equal to 50 ft.². The entire project. I could not be more disappointed with Home Depot, their flooring department, and their continued relationship with home solutions. I implore you to go look at the Google reviews for home solutions in Albuquerque. There is absolutely no reason, for you to support their services after reading those reviews. Home Depot, should seriously reconsider their relationship with that company. If you're going to advertise in black-and-white in your stores and online, you should do what you're advertising states. No gray areas, no hidden BS, no shady behavior, just do what you say you're going to do.
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December 2022 by Jason B.
It's impossible to actually buy anything here when everything is locked behind cages and when you ask for someone to come unlock them no one ever shows up.
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September 2022 by Richardson L.
Home Depot has always been good to me. They always have someone coming around the corner to help. Just the other day I had heavy things and I was unloading it to exchange and this guy stopped doing the carts and came over to help me without me me even asking!! What an Angel!! I've offered to tip this young fella and he was so polite and declined. They truly do have great people working there and I can say with 100% confidence that they're there to help wholeheartedly!!! Thank you Home Depot!!
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May 2022 by Alycia B.
I bought a a ceiling fan here! I called there pro service or whatever it's called to get the ceiling fan installed. I received a call on Friday the 13th saying they were going to come on Monday and install my fan at 9:30 AM. They never showed up to install the fan!
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April 2022 by Mariah C.
Let me start off by saying, It's the customers that make this place the worst! I've never seen a grown man throw a tantrum over an aisle being closed due to a forklift, and, PEOPLE DOING THEIR JOBS. If you want to see grown men belittle customer service representatives, you'll see this every day here. My suggestion is you start speaking up for the associates who cannot say anything or stand up for themselves. These entitled customers truly have "the customer is ALWAYS right" mentality. (Need an example: just read the one star reviews, that explains enough). I've never had issues with this place or the retail workers, only issues with witnessing these crude vile people yell at customer service. Something needed to be said.
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April 2022 by Dion F.
went today to get paint for floor got through to self service just went and added new 10% saving for vets. turns out you need a cell phone at check out to activate i told her it not a good idea for vets that cant afford a cell phone. so they just wasted alot of paint and never paid just walked out. lowes give you a card to use im going to send my cash to them.
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March 2022 by Dan O'Leary
Went for birdseed. Got birdseed. Was amused to see that the little birds had found the aisle and figured out that sometimes the bags split.
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March 2022 by Diego S.
These guys will leave you on hold anytime you call. No one is helpful over the phone. And they can't cut chain which had been the case for a long time. Like, a big corporation can't afford the tool to cut chain?? And a big corporation can't get people to help customers who call to verify this information?
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January 2022 by Katie M.
Billy is a GODSEND! He was wonderfully kind and stood masked outside in the cold (without a coat) so I didn't have to wake my tired baby. Thank you Billy! The world needs more considerate Billy's.
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January 2022 by Harry H.
Last week I came in to buy materials for a current project. I needed wire in my project but the wire was locked up and I could not find anyone to open the cage for me. I went to customer service and the girl said "oh the person is there somewhere. After 15 minutes of looking I gave up and went to ACE. Today I stopped at the store to get a wire stripper and other items and found the same thing, all locked up. I searched the electrical isles and found a person to open the cage. She then said she had to escort me to a register to pay. That made me feel like a criminal. I left my cart in the aisle and went to pay for the stripper. Home Depot will no longer be my first choice when I need job materials or anything else. I will also cancel my HD credit card. From now on I will go to Lowes or ACE for all my needs.
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July 2021 by Tom G.
Inventory is OK , but, as usual, trying to get help was like pulling teeth. The workers there almost always act like they are too busy doing something more important than helping the customers. Over the years there have occasionally been times where people there try to help, but that's been rare. They must have terrible management. I think that the only reason that they have survived is reputation and that the Lowe's in the area is only slightly better.
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June 2021 by Louis N.
I was busy loading a cart with pavers when a HD associate let me know that I was in a bay that had already been closed to stocking. He was very annoyed that I had entered an area that had been closed off. I said that the bay had been opened when I had entered the bay and I had not noticed that someone shortly thereafter had closed the bay. A woman customer who was loading her cart with pavers nearby told the associate that yes the bay had been opened when I had arrived. The associate didn't believe me or her. He wanted me to stop loading my cart and go which I did. Oddly enough, he did not demand that the woman immediately leave. Later on, I met the other customer again in the parking. She said that she didn't know why the associate made me leave immediately because he allowed her to finish loading her cart. He even opened up the accordian gate to help her get out of the bay after she was done. I understand that for safety concerns no customer should enter a closed off bay. There are annoying rude customers who do that, but I did not do that. The bay was closed off by someone after I had entered the bay, so I resent the nasty tone of the associate. I further resent the double standard treatment. The female customer who was in the same bay was not accused of entering a closed bay, and the associate gave her time to finish loading her cart and even helped her get out of the closed bay by opening the gate for her. I own two four-plex apartment buildings, a home, and am currently adding a large addition to my home. I buy lots of hardware from all the big box stores. I will avoid Home Depot from now on at all costs. I will help them keep their bays empty by telling my friends with property to avoid Home Depot. If their associates want empty bays so badly that they have to be nasty and treat some customers unfairly then I will help keep theirs bays empty of customers as much as I can. Good-bye!
