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December 2024 by Madea !
Incompetence is incredible with these folks. It's absolutely astonishing
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March 2024 by Lizz Ronin
Amazing service and very Professional!!
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March 2024 by Rob Romero
Chantel came by and set up my wireless printer, 22 years ago I had two, one in my truck and one in my office these I couldn't see the diagram to install the ink!!
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March 2024 by JD G.
This location has it's own security posted out front so I always lock the car when I part near the front door. Once inside, the greeter directed us to the Geek Squad where we got the screen saver replaced on a new iPhone. It's not clear when entering the store, but you must have an appoitment with Geek Squad before being waited on. Be sure to ask for an appointment or call ahead.
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January 2024 by Alexis P.
Service was good, not the most knowledgeable but willing to assist, which was nice. They had a good selection for what we were looking for. Got a receipt scanner and a new monitor.
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November 2023 by Celeste Jewell
The Geek Squad people are always very helpful.
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November 2023 by Ashley P.
Curbside pickup is AWFUL. We've tried to use this service several times and each time we wait for up to 30 minutes before finally going inside and being told "Oh ya...that happens a lot. It's better to just come inside." If they're not going to fulfill that service, they shouldn't offer it and just remove that option from their website. And when you try to call the store, you wait a long time too. The customer service is just TERRIBLE at this location.
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October 2023 by Google user
Usually very good, but don't choose the call back option because they do not return calls as promised.
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October 2023 by theresa miller
Usually very good, but don't choose the call back option because they do not return calls as promised.
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September 2023 by Tina J.
I went into best buy to ask about cameras because I was interested, and also look around. When I get to the camera area there was nobody there at all. They were all too busy huddled around the desks talking to each other and messing around. When I finally asked the girl with really poorly dyed blonde hair named Ana if she could help me with the cameras. She straight up said no and that she could go get someone. I thought that was good customer service until she just went to another help desk where her other employee friends were then started just talking with them instead of helping me. I stood there for thirty minutes with no help and with that Ana girl walking around trying to avoid eye contact with me. Then FINALLY I get help from a girl with also poorly dyed red / orange hair with a black bald spot. Her name tag said "mini" camera expert. So I ask her all my questions then she helped but throughout the conversation she would just go on her phone and I thought she was looking up something for me but she was texting her friend. I'm assuming it was that other ana girl because later she came up to mini to discuss their text conversation in person. It was very unprofessional, so I asked for the manager who took twenty minutes to get to me. This manager was named ari, she just kept pretending to care about why I was upset and ALSO just went to her phone after a bit. WOW WHY BE A MANAGER IF YOU CAN'T EVEN MANAGE NOT GOING ON YOUR PHONE FOR A FEW MINUTES?!?! So on my way out I saw another manager named Keaton and he seemed like he was the big boss since he was just standing there doing nothing but telling his employees to do his dirty work. I also had an unpleasant conversation with that clown of a manager who again brushed my situation to the side because clearly customer loyalty doesn't matter. Best buy is a decent company but they have to hire better managers and better employees because if they keep this up, they're going to end up losing more customers! NEVER COMING BACK TO SUCH A CARELESS ENVIRONMENT THAT ONLY CARES ABOUT RUNNING AROUND THE STORE TO SOCIALIZE AND STAND AT THE DOOR LOOKING AT PEOPLE COME IN.
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September 2023 by Darryl Romero
STORE HAS BEEN CLOSED FOR SEVERAL DAYS , WHAT IS GOING ON?
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June 2023 by Tarah F.
I waited all day for my appointment to have someone come and fix my washer they had just installed. They no showed me and didn't even call to tell me they weren't coming. Wasted my entire Sunday waiting from 7am-7pm, I also had an appointment a week prior for them to correct the issue but they didn't send out a tech, only two installers so it didn't get fixed. Now they're not coming out in another five days because they can't accommodate me sooner after they blew off the original appointment. Livid.
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April 2023 by Nita N.
Best Buy does not deserve a star don't buy total tech because they're gonna lie to you, they're gonna lie. Geek squad broke my TV, they cannot bring me a new one it's cracked broken tv. That BEST BUY GEEKSQUAD DID bottom of screen cracked also the back panel
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March 2023 by Scott H.
I entered the store at 146pm meeting to buy a laptop, the Alienware X 17, and a ring camera solar panel. No assistance at all, in the computer section there were four employees, one other customer besides myself, and I could get no assistance despite asking one of the employees who only responded it wasn't my area. going over to the ring, six different employees told me it was not their area, and to wait and someone would be with me shortly.There were 13 employees I counted on the floor, I interacted with seven of them and got no one to unlock the ring solar panel case. I have no clue what I'm supposed to do, you ask for help it's no one's area, you stand there and no one will come to you, this store Hass to be heading for closure because I had 3K I was ready to spend on a computer and couldn't find anyone, again, to help me.No clue who the manager is, but this is a normal problem and in a retail store where you are ready to buy something you should not be looking for someone to help you purchase simple items for over a half hour. Yes this is a repeated experience.
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March 2023 by Steven Owen
They went above and beyond. They were very helpful, knowledgeable, friendly & affordable.
