-
December 2023 by Michael Vining
Very nice station and like it's architecture. The only drawback...vending machines charge 5 dollars for a small bottle of soda??? I'm shocked they sell any.
-
December 2023 by Tina Gibson
Had to stand outside in the cold for two hours. The guards are rude. They won't let you in till ten am for amtrak passengers. Having to stand outside with the homeless people.
-
November 2023 by Lea Kurzmann
I had a horrible experience this time in Greyhound. The bus s driver wouldn't even let us bring on our included luggage that is free with the ticket. My son and I were moving from Phoenix to Pampa and we were literally only allowed to put one suitcase on each and zero carry ons allowed for us by this driver because he wanted to leave the stop earlier then scheduled but he couldn't because we were there. We had to leave almost EVERYTHING we own with my older daughter to hold until we can get our life packed into 6 suit cases eventually.
-
November 2023 by Ree Saiz
Its ridiculous we're in the cold weather season and a few of us people riding there greyhound had to wait outside evening around 8:30 for it to open and purchase tickets. Sad Customer Service hate to say it needs to get better and improvement of the terminal of Albuquerque NM. I understand there's lots of homeless people but why keep the traveling people waiting outside til this time to open.
-
September 2023 by Christal Lopez
Clean but I have never seen Soo many homeless people surrounding the entire station. Closes after last bus leaves u do not wanna be stuck out there.
-
September 2023 by John Wrightson
had a security guard constatly chasing us out of the amtrak waiting area even at 4am with them closed. also canceled my remaining bus ticket 4 hours in advance and am told that i didnt so no refund. other busines gove refunds, why is greyhoud special. i will NEVER get on a bus again
-
July 2023 by Frances Gonzales
6-24-23 The bus station was closed till 8:30 pm Inside waiting area over 100 degrees unbearable!! The bus was delayed. We all went outside. When the bus driver arrived he yelled at everyone to get back inside inside or you wouldn't get on the bus. He didn't care that it was hot. Thank God! One guy held the door open to get some air in there. Again here comes the bus driver with his sarcasm!! And says Your bus is not here and the bus driver is going to be late. knowing all along he is the bus driver he closed that door I opened it up and told him the guy is holding the door opened because it's over 100 degrees in here This was absolutely horrible!!
-
July 2023 by Cheryl Jennings
Bus was supposed to leave at 1045pm. The security kicked us out of the building at 1200am. Found out bus would be here at 345 am. Not a very good way to run a business. Some of us can't go back where we came from its too far
-
July 2023 by Julio Velasquez
Bus from el paso to Albuquerque the outlets to charge phone on bus didn't work but the ones from Albuquerque to Denver did so it's some small issues but great price almost as much as if u drove your own vehicle
-
July 2023 by c gott
I'm not sure who is running this location. But this place is awful no person at the front because they are also cleaning the buses like what ? My dad's trip was cancelled twice and rerouted to different areas. I've been waiting to talk to someone for about 35 mins it's wild
-
June 2023 by Brandi Aragon
Bus depo workers are rude as hell. Won’t even let you use the restroom while you’re waiting on their bus to arrive. Bus was super late which is rough when you still gotta drive 3 hours home after pickup and it’s the middle of the night.
-
June 2023 by walter beck
Bus was canceled. Had to take an uber to our destination. No texts, calls or emails alerting us to the cancelation. Found out when we arrived and tried to check in. Bad business!!
-
May 2023 by Phillis Tate Zuspan
I have to use a combination of bus and train to reach my destination (Las Vegas, NM) convenient in that both the bus and the train are at the same location, but there's a 7 to 8 hour wait between rides. The terminal isn't in a very good part of town and there are a lot of transients hanging around. Also, the metal seating is uncomfortable for such a long wait.
-
May 2023 by Lately Loxiv
(Summary: Rude staff and stranger harassment.)In 2017 this bus stop was the place where I experienced one of the worst social situations in my life. Nightmare fuel for anyone who deals with social anxiety.I was harassed by a security guard who acted on a false report of harassment. Another passenger on the connecting bus schedule made a complaint about an 'incident' that didn't happen. The security guard belittled me, swore at me, and treated me like a child.When my bus arrived, the security guard followed me onto the bus as well as the individual who made the false report.The security guard was doing everything in her power to get me kicked off the bus. When she confronted me on the bus again, I asked her if there were security cameras inside the Bus Station that could corroborate this false incident report.The security guard got quiet then asked the bus driver what he thought.The bus driver (bless him, he was the most level-headed person in this situation) said that it would be fine, and that if further incidents happened, they would be captured on the interior cameras of the bus.I spent a 7 hour bus ride from Albuquerque to Phoenix on the same bus as the stranger who was intent on making this trip one I wouldn't forget. I could hear them and their friend giggling and joking about what they had done only 3 rows behind me.I was afraid to get off the bus at any rest stops out of fear of being jumped or harassed further.Long story short, this experience has instilled in me a fear of public transportation.I sincerely hope this establishment has better staff now.
-
April 2023 by Alex Absten
Bus from dalls to oklahoma city was toxic hot. Overall after 39 hours got to my destination 2 hours late not bad. Alfred last driver is phenominal.
