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October 2025 by Justin H
Ralph & Chelsea were awesome and took care of us when we dropped off the rental car and asked for a 6 minute ride back to our motorhome. They arranged everything for us with the Lyft. Super customer service!
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September 2025 by Alejandra Talamantes
Awesome service quick in and out
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August 2025 by Kevin Hayes
Helpful staff, got us what we needed. Had the chance to tell management how good they were.
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August 2025 by Monica Ledesma
Chelsea and Ralph are the best! They always make sure they have a vehicle for us.
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July 2025 by Joe
Professional, effective and efficient. Great staff we felt real comfortable during our interaction.
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July 2025 by Racheal W
I recently rented a car from Hertz and had a great experience thanks to Andrew. He provided outstanding customer service, taking the time to explain all my options clearly and making the rental process effortless. His professionalism and helpfulness made everything smooth and stress-free. I highly recommend Hertz, especially if you’re assisted by Andrew—he truly goes above and beyond for customers.
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July 2025 by S
Your employer was rude would not help me when I asked for new rental after speaking to the hertz headquarters about switch car due to issues with rental I had - he said oh can’t help you ignored me and looked at his phone.
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July 2025 by Arnoldo Flores Trujillo
My van rental run good, but trying to get a real person to answer the phone and actually help with my consents it’s not easy. I saw some charges that I was not aware and couldn’t get someone to answer and explain it right away, I had to trick the system into thinking that I had some mechanical issues so I could get a person to talk to me. He was really helpful and resolved my issue. But still why in 2025 with all the technology why I can’t see my receipt right away? ( for management )
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June 2025 by Ray Bac
I’m a Hertz President’s Circle member who just had one of the worst rental experiences imaginable.
I was issued a car with serious mechanical problems — the steering pulled aggressively, making it unsafe to drive. When I returned to the location to request a swap, I was told there were “no cars available” and that I’d have to be put on a waitlist. Meanwhile, I could clearly see cars on the lot and was able to book mid-size and larger vehicles in real time on the Hertz app — so the “no cars” excuse was a lie.
The staff on-site was completely dismissive, refused to acknowledge my issue, and told me if I wanted help, I’d need to “create a ticket” and call corporate — despite standing right there in person, with a broken car. The tone was unhelpful, and full of attitude.
I called the Hertz President’s Circle line and they called the location which suddenly now only had “small cars only.” Yet the app still showed availability for mid-size vehicles, proving the location was lying or gatekeeping inventory.
Now I’ve had to waste my time and gas driving all the way to the airport to get a safe and usable car — something that should’ve been handled professionally and respectfully the moment I walked in.
This is not how any customer should be treated.
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June 2025 by William Hueppauff
Horrible customer service from branch manager, Chelsea. She is combative, abrasive, loud, smug, and unprofessional. Several times she even smiled at me and laughed about the situation she put us in. We rented a car on Thursday, thinking about buying it from Hertz. On Saturday I spoke with Victor and he could not answer several questions I had about the car. As a result, we dropped off the car on day three (Sunday) and took pictures. This location is closed on Sunday, and when my wife stopped by to return the keys early Monday morning Chelsea told her to keep the keys while we had our questions answered and worked out details with their rent-to-buy department. We could never get simple questions answered from the rent-to-buy department as several employees (Victor and Jess) simply passed the buck to someone named Sonia. We never heard from Sonia, and I have serious doubts she is a real person. Jess did not reply to two emails. Because Hertz could not answer our questions I informed Victor in writing on Tuesday we would not be buying the car, and I dropped off the keys early Wednesday morning when they opened. From the first moment, Chelsea was intent on yelling and fighting with me as she said we were going to be charged for six days versus three. We returned the car on day three, and Chelsea was the person that told my wife to keep the keys. She lied about that and denied having said it during my visit with her. Chelsea also told me she would speak with Jess before charging my credit card. That was another lie, because when I returned home she charged by card the full $459 pre-authorization amount. Although a six day rental (I do not agree with) would have been $330 plus tax. The three day rental I agreed to pay would be $165 plus tax. If you value good customer service and a business with trustworthy employees avoid this Hertz location.
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June 2025 by Maya
Super impatient and rude I think Andrew was his name giving attitude for just asking simple questions
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May 2025 by Alexsi Gonzalez
This location has severe needs for communication training. Their 2 employees do not know how to communicate without raising their voices when questions or concerns arise. I arrived an hour early for my vehicle and didn’t leave until 30 minutes PAST my original reservation time due to their incompetence. I am a Presidents Circle tier member and asked about an upgrade. They also stated my presidents circle membership was inactive, which was not the case at all. They informed me they didn’t have any availability for complimentary upgrades but offered a purchased upgrade. I asked if the vehicle they were assigning me was part of the vehicle class I booked as seemed like a compact vehicle. They immediately raised their voices and said it is in fact what I reserved. I asked them to explain this to me (this is also helpful for future reference as I can know what class I need to book, size wise) and they refused. They said I would have to take their word for it. They then proceeded to say everyone needed to be quiet because they couldn’t hear over the yelling, even though they were the ones raising their voices. In the end, after the paperwork was completed they brought out a complimentary upgrade that was supposedly unavailable just a few minutes before. I don’t know what to make of that. I’m not sure if those 2 are on this power trip every day, but according to the reviews and the other customers in the store when I was dropping off my vehicle, it seems they behave this way day in and day out.
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March 2025 by Cody D
I was rented a vehicle that required maintenance and I didn’t feel comfortable driving this vehicle across the state. Unfortunately, this Hertz location closed just as I received the keys to the vehicle. I secured a different vehicle for my travels and parked the Hertz rental in my driveway and returned it the following morning and was told I had to pay for the rental regardless. I’ve gone back and forth with corporate now and just filed a complaint with the Better Business Bureau. They will not refund me. To top it off, the invoice showed an additional 145 miles that I did not drive. I’ve been a loyal customer, exclusively using Hertz for my travels—I’m even a Presidential Circle Elite status holder. Hertz doesn’t care about my loyalty or yours—be warned.
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March 2025 by Adnan Khalil
I booked a rental car several days in advance, but when I arrived, this Hertz location had given my car away with no explanation or attempt to make it right. They genuinely did not care.
Ironically, my Lyft driver—who picked me up after this mess—told me the same thing happened to him at Hertz. This is the same company that has falsely accused hundreds of customers of stealing their own rentals.
Save yourself the frustration. Avoid Hertz at all costs!
Despite the owner's response, there were no maintenance issues. The associate admitted outright that they gave my car away. This response feels like a shallow, diplomatic attempt to cover up their complete incompetence.
If you read other reviews, you'll notice a striking pattern of similar experiences. This isn't an isolated incident—it's a recurring issue that reflects poorly on their reliability and customer service.
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January 2025 by Jesse Threet
The manager was very nice and helpful
