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March 2024 by Stephanie Sena
Very clean place, friendly staff , thank you for working around my schedule.
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March 2024 by Silver Brower
People r so friendly n helpful
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February 2024 by Ann Bonnie
Was not pleased with the person who completed my taxes. Not every friendly.
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November 2023 by J P
BEWARE!! HORRIBLE CUSTOMER SERVICE EXPERIENCE!!I called today at 1:11pm 10/2/23To inquire about my recently passed Mothers tax process. All I asked was can you explain what I need in order to file my recently passed mother's taxes. The lady sounded like I ruined her day. I hear ugh hold on let me get to my desk. Than click, she hung up on me. With no call back or anything. If someone has a loved who passed away. There should be some type of response my condolences, or I'm sorry for your lose. NOTHING!! Just a ugh let me get to my desk than hang up on me!! You lady are a horrible person. Something like this will happen to you and karma will come your way with how horrible you are!!. TurboTax maybe my way now
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October 2023 by Nadia Hinkle
Lois worked hard to complete our taxes before the extended deadline. The H&R block system went down, yet she stayed late to ensure everything was complete.
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October 2023 by Yasmin Khan
Lois at the San Mateo location was great. But the service is just too expensive. It was $1000 to file 2021 and 2022 taxes, and I had no idea of that price from the person who first helped me (not Lois). It was pretty stressful and took months to find my paperwork again, it was lost, but Lois helped me and we got it done. But I don't think I would go back again because of the expense.
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October 2023 by J Pesh
BEWARE!! HORRIBLE CUSTOMER SERVICE EXPERIENCE!!I called today at 1:11pm 10/2/23To inquire about my recently passed Mothers tax process. All I asked was can you explain what I need in order to file my recently passed mother's taxes. The lady sounded like I ruined her day. I hear ugh hold on let me get to my desk. Than click, she hung up on me. With no call back or anything. If someone has a loved who passed away. There should be some type of response my condolences, or I'm sorry for your lose. NOTHING!! Just a ugh let me get to my desk than hang up on me!! You lady are a horrible person. Something like this will happen to you and karma will come your way with how horrible you are!!. TurboTax maybe my way now
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October 2023 by The One
I ended up getting my tax preparations fees completely refunded after tax preparer Leslie Coriz made a five-figure mistake on my 2022 taxes whereby I had to go to an outside tax preparation company to have my taxes amended. In addition, several of the staff members, as well as District Office Manager Cecilia Uebel never returned my repeated calls for help which required my contacting the corporate office for a solution as well as my refund. This was my first- and last-time using H&R Block.
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June 2023 by Samantha Torres
So poor at wag they do they don't help they made us call and talk to a guy and still don't know where are money went I will never come here and irs is saying they have had problems with h n r block
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May 2023 by Devin Taylor
Tried to get my taxes done but they closed the office and know I can’t find my documents or get ahold of a humanI will never use HR block again it’s a scamTo top it off no one is back in the office until the fall? What!!
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April 2023 by Donnie Benny
Had a very great experience my tax layd name Catherine Alexander was on her game and was not messing around he got to business and explained alot about 1099 the pro and cons of it and etc . But she the best 10/10 for her I'll come back next year for sure ??
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March 2023 by Glenda Johnson
I ended up at H&R Block on 2145 San Mateo NE, Alb NM because my Turbo Tax program completely messed up my 2022 tax returns. I was caught in an error loop and the program wouldn't or couldn't, tell me what the issue was. I was completely stressed out and so very worried. I set up my appointment online that night and was able to send all of my documents securely online and they were there for my appointment the next day. Right away Alice Segrist set my mind at ease by letting me know my taxes were not filed yet and this was easy to fix. I got my taxes done in under 30 minutes and my sanity back--PRICELESS!!!! Thank you SO very much Ms. Segrist you are a life saver!
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March 2023 by Jolene Zenida Prieto
David Whitley was a very nice, patient,friendly person he was just great. He helped us till we got it all done.
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March 2023 by Heidi Beakley
Thank you once again for an amazing tax experience. Felt very confident that our taxes were in good hands. We will continue to go to our tax pro in the future.
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March 2023 by David H Wolfe jr
I went in with no appointment and was see with in 10 minutes it was great I was in and out in less than a half hour.
