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February 2024 by Tanya Azure
Loved it! Was clean, all staff was friendly and helpful in every way. We stayed there for the Bare Knuckle Fighting Championship #BKFCABQ. The staff goes above and beyond. The room was large. The free breakfast was good. They do need cream cheese for the bagels . Would stay here again in walking distance from the strip mall and mall.Rooms: Very nice, clean, and spacious.Safety: We walked all over and was safe.Walkability: Strip mall right across the street, mall a block away.Food & drinks: Lots of options in walking distance
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February 2024 by Felicia Neff
Cute little place. Rooms are a bit small. But comfortable. Service is pretty good.
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January 2024 by Ella Lowrance
I've been at this hotel a few times, months apart, and each time has been a wonderful experience.The rooms are spacious and comfortable, the location is convenient and next to all kinds of stores, grocery stores, and restaurants.The food they serve is DELICIOUS. One of the things that gets me excited to travel! Their breakfast is one of my favorites. They have a Starbucks too, to help me wake up!The biggest highlight for me, though, is the staff. They're all so incredibly friendly and they go the extra mile for you. Anytime I've needed help with anything, no matter who I talked to, each employee would try and help dozens of ways.This is easily the best hotel I've stayed at.
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January 2024 by Michele Ramos
Rooms: Nice comfortable rooms.. loved it!Food & drinks: Breakfast was so delicious. Did NOT Expect Chile Verde! Very good!! We gave it a 10 plus as our kids would say!
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December 2023 by Sarah Gall
Had an amazing stay here with my family and our 1 year old twins. The staff was SO friendly and helpful!
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December 2023 by Nic Conroy
Just called and was inquiring questions about my bill. The person answered the phone couldn't answer the questions, refused to get me a manager, refused to relay supervisor names or info and told me he was the supervisor but then refused to give me his name.
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December 2023 by John Alexander Gerdin
Well was ok for a
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November 2023 by Caitlin Chrystal
Room was gross. Old. The shower was disgusting - glass has never been truly cleaned. Stains all over carpet.Cable didn’t work. Hot water took 15 min to get hot. Overall if I hadn’t been completely exhausted I would have just checked back out.Front desk staff was very kind
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November 2023 by Nathalie van Linder
nice lobby but the room was terrible. AC/ heater was worse than a truck driving by, housekeeping apparently turns the heat up to dry the carpet, so when I walked in the room was 84F. Could not actually stay in there. asked for a quiet room so she put me in the front right above the entrance and the busy street. Toilet ran by itself several times an hour, Barely any light in the bathroom. weird room layout. no outlets by the bed. I will say the water pressure and shower were nice. Staff was very friendly except the disinterested front desk person. will probably stay at airport next time. bummer, Hyatt usually does great job
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October 2023 by April Ortiz
Booked a work meeting in a conference room. Outstanding service from the event coordinators, Shana, Paul, and Naomi. Will definitely booked my events here again.
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October 2023 by Laura Suncheese
Great Hyatt. Efficient & friendly staff. Spacious & clean roomI had a top floor with a lovely Mountain View. Good breakfast with some regional foods and a regular spread . Very close to lots of restaurants and shopping .
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September 2023 by Alice Hardison
The employees here are very friendly and helpful. The rooms are clean and nice. I will stay here again.
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September 2023 by Katie Sutton
We stayed here for a long weekend. The hotel overall is fine. We came back late Saturday night and our hotel room smelled very strongly of pot/weed/ marijuana. I am very sensitive to the smell. I went to the front desk and was told they were full and nothing could be done. I went back to the room and the smell was overwhelming, so I went back to the front desk to complain again. The agent came to our room and agreed that the smell was quite strong. We were told nothing could be done and we should open our windows (that had no screens, so then the bugs came in). The whole situation was ridiculous and unacceptable. It seems that all of the rooms vent together and they need to fix that.
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September 2023 by Rob Mills
Came back in the evening, our room absolutely reeked of marijuana. Complained to the front desk, told there was no where to move us. Had the front desk agent come up, acknowledged the smell was horrible. I guess this is the ABQ experience.
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August 2023 by Kristee Hall
I am writing this review after being extremely disappointed learning that the government rate was $121 and I told the front desk I was on government travel numerous times. Then they said it was certain rooms that had the rate and others didn’t. I was charged $209 for 2 nights and $179 for the first night. The policy also charges you for 1 night on the first day which this hasn’t ever been asked in my 20 years of travel. Usually it’s asked the last night and check-out for the total bill??♀️. So I paid $350 over what I should have been charged as this was an official government travel trip. I truly am in a crunch being a single mother and that was school supply and uniforms money smh. I have asked for a manager to review and hopefully something can be done.
