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October 2023 by Montez Rainbow
I am so grateful for Allen and the many times he has supported my Mitsubishi needs. He’s always so careful and pays great attention detail. I am someone who always researched other prices and Allen always gives me the best deal. Highly recommend!
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October 2023 by Monica Jaramillo
Always honest Always dependable. As a single woman it's hard to find a place that isn't going to try and screw you over because of your gender.Well this place has always done me and the clients I've recommended right!If there is a wait that's because their good!
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September 2023 by Anthony Torres
Dope place! I'm sorry I previously gave this place a 1 star, but I meant to give this place 5 stars to begin with. Sorry my bad. Great place I take all my cars there
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August 2023 by Scott Sandoval
*** Notice how they won't respond to my review like they do to the 4 star reviews!!! I didn't lie. Just telling you to be aware of what they do to some of us!!!They don't have a 0 to rate them, so I can't give them 0 stars. I originally brought the car in to replace the serpentine belt as it was causing the alternator to not charge the car.(visit#1). After installation, the next day, the new belt started cutting and breaking apart. They recommended a P/S pump was causing the belt to cut, so they replaced it(visit#2). Then after the belt cut again, they suggested a balancer, so they replaced it(visit #3) And less than a year later and approx. 3000 miles later, it was leaking a lot through a p/s hose. They charged me $730 for a hose, another belt(the forth they replaced), and p/s fluid, for the last visit, and close to $2000 dollars for 4 trips to their shop. They don't stand by their work. I have the papers to prove what they replaced, in the 4 visits. The guy was being rude and told me I didn't bring it in 4 times. He talked down to me and wouldn't even consider discounting anything for getting it wrong at least 3 times! And their estimate paperwork is deceiving. The estimate didn't look like the repair paperwork. It was a lot more $ than it appeared to be at first. It was my fault for not asking in person. I thought it was going to be way less by the online estimate that I saw.I will tell all of my network and at work, and make sure everyone knows how they treat customers! No Japanese Car Care for us, all of my friends, family and anyone I share my bad experience with! The young guys were nice and friendly. The older guy is a jerk and doesn't treat others well!Service: Steering & suspension repair
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August 2023 by Vuong Nolting
So thankful my neighbor recommended them to me! I was in quite a bind coming back from a being out of town for a few days to a totally dead car. They were able to squeeze me in to assess my car same day and gave me very reasonable estimates for the repairs. I also appreciated how they explained the repairs I needed for the car. Top notch customer service, will definitely come back and recommend to others.
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July 2023 by Jim M.
I took my vehicle into JCC to diagnose an electrical issue. My guess was the alternator - and sure enough, the alternator was the culprit. An expensive but needed repair, so I agreed. But this is what blew me away. Not the alternator, but replacing the engine-cover plastic clips that were missing before I brought my Rav in. Did they have to do that, of course not. Did they charge me? No. Did they mention them? No. That got me thinking of the time before I brought my 2008 in. Although they addressed the light configuration on the dash as planned, I believe they also addressed replacing batteries on my TPS sensor system for the tires. Again, did they charge me. No. Did they tell me? No. Conjecture on my part - as this light hasn't come on for the last several thousand miles; but I believe they replaced the batteries to quietly show off their exemplary service. Without saying a word. To say that they've earned my loyalty is an understatement. I wholeheartedly give my highest recommendation and respect to Japanese Car Care.
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June 2023 by Eric Larson
I wrote a review 5 years ago that was 5 stars.After 5 years of working with Japanese Car Care, my review stays the same, 5 stars.They're the best. I trust them, they're up front about estimates and costs. They give good recommendations and they're trustworthy. We'll be taking our vehicles here and will continue to take our vehicles here.We've had work mundane like oil changes, all the way up to catalytic converter being stolen (Darn you Albuquerque Crime!). They've done tremendous work on both our Automatic Honda Odyssey and our Manual Honda Element.We appreciate your services and I'm happy to bring my business here!Services: General repairs & maintenance
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June 2023 by Ryan Lowery
I cannot say enough good things about this place. They take good care of our high mileage Toyota, and always at a fair price. I've always had great communication from the guys there (particularly Eric); they always call and let me know what needs to be done, but there's no pressure and the decision is mine.Services: Auto A/C recharge
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March 2023 by Celen
They have always taken care of my friends car and have done excellent work. Yes I will go there if I need and Yes I would recommend. ?✌️
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February 2023 by Mark Silvia
Best auto repair facility in Albuquerque! Go past the dealers and get your maintenance here instead. We take both of our cars here.
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February 2023 by Charles Karaian
We've taken multiple Toyota and Lexus vehicles here for years. They always do a great job at a reasonable cost. They're great!
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January 2023 by Alex
BEWARE. Brought my car in for repair, got an estimate, then a couple of days later I received an updated estimate from Japanese Car Care for the exact same job — except this time, for hundreds of dollars more. Of course I wondered why the estimate jumped in price for both parts & labor in just a couple of days for the same exact job.When I asked questions about the price increase, their employee was not only rude, uncooperative, and belittling, he also accused me of insurance fraud (a felony). He also said he would release my car (unfixed) for me to tow it away, as well as charge me for completing an estimate.A customer has the right to ask questions about a price increase. And especially without being accused of a crime. The lack of customer service (it felt more like a customer attack)is shameful and mind boggling.I never thought to check reviews, but i can see this pattern of intimidation and retaliation towards customers based on how Japanese car care replies to negative reviews. I hope this transparent, honest review of my actually horrible experience at Japanese Car Care will not trigger their staff to attack me further or reveal personal information about myself or my car as they have with other negative reviews.There are plenty of shops and mechanics in Albuquerque - trust me, ANY other shop would be better than this place. Run.
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January 2023 by Jason Sievert
We have taken multiple cars to Japanese Car Care and have had nothing but positive experiences. The staff are honest and incredibly knowledgeable. You can trust them to do a great job!
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December 2022 by Abel Ochoa
Really bad service if you have a Japanese car brand I do NOT recommend this place they charge me good amount of money and they didn’t fix none of the issues that my vehicle had and also said they were going to call me back to actually fix the issue and never did.Service: General repairs & maintenance
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November 2022 by Alexis Kohilakis
I wanna give this shop a shout out for helping me out! My truck broke down on the interstate (I'm not from NM) and the first place I brought it to was giving me the run around. Everywhere else I called was booked out for weeks. So was this place- but the guy on the phone suggested me another quality shop that ended up helping me out. That is great honesty to pass on a big job to another shop. Before we got off the phone, he was willing to work with me if the place he suggested didnt work out. So I cant speak to the quality of work at this shop, but I can speak to the professionalism and honesty and top-notch customer service. Thank you!
