-
February 2024 by Ron P
Great sales, lots of selection. Great staff.
-
February 2024 by Barbara Aycock
I agree with the reviews of rude and ignore customer service. Are they working for free? They don't hulo!
-
February 2024 by Christopher Linville
I really hope JC Penney can survive. They've done a decent job so far. Last time I was in though, the selection was minimal. Especially men's big & tall. Maybe it was bad timing. I don't want to have to shop at freaking Walmart!
-
February 2024 by Alex Sloan
Needed to return/exchange a watch. Ended up waiting for over an hour. Maybe I was ignored because I was returning a watch. But I had ever intention on buying multiple others in its place. Now not so much. Was never greeted or told anything. Was never offered assistance. Someone (after thirty minutes) then said we’ll be right with you then proceeded to help multiple people who didn’t even buy anything and came after me. One lady was talking and laughing in Spanish to two customers about family and nonsense. Seemingly wasting time. Not providing good customer service to me or even the others that showed up after I got here. Would have been nice to be checked on or updated as to any process or wait but wasn’t. Multiple employees just pretty much ignored me. I usually buy multiple watches and high end jewelry here and will be taking my business elsewhere from not on. Horrible experience. Do not recommend coming here.
-
February 2024 by Saul Holguin
Horrible experience. Shirly the cashier and Nicole the manager are the worst in terms of customer experience. We saw a special for buying a pair of shoes and getting one free. Some had the pink sticker and there were other boxes with the exact same shoe that didn't. Was told by a manager in the shoe department that they were under the same special. She said just tell them I'm a manager and it should be valid. The other manager Nicole basically called me a liar even after i even described the other manager. I always shop here because of the deals and this really left a very sour taste in my mouth. She could've done right by the customer. Won't be shopping here for a while.
-
January 2024 by Tearsa Pineda
Good prices
-
December 2023 by Donald Mckeough
Mikey was an excellent help!!! Thank for the help with my return and new order!!! Customer service like no other!!! This will keep me coming back!!!
-
December 2023 by Jay Benton
JC penneys has been around my entire life. Good place to shop? I enjoy going there love their products.
-
December 2023 by GrootAndBeans
Went in for highlights and came out with the bottom of my hair being completely blonde. I am brown on top and copper blonde on bottom! I waisted five hours and $300.
-
November 2023 by Katie Douthit
did not purchase. The store is so large , I am used to my local store in Santa Fe NM that is small and I know where everything is! I did see some murch that I like that they do not have in stock at my store however!
-
October 2023 by Frank Martinez
Good prices, the store needs more security to protect the customers and employees from the thieves in the store.
-
October 2023 by Melissa Camuglua
The staff in Penney's salon are always friendly and make the atmosphere fun. I take my mom every week and she absolutely adores Lee. He does a fantastic job with her hair. They have many stylists and can accommodate any schedule.
-
September 2023 by Kedar Patwary
I was browsing the store this afternoon. Unfortunately, I had an old employee tell me rather angrily that I won't find any clothes in the tall and big section of the store. I started wondering if it's just a grumpy old person being angry, but for what reason? I left the store wondering if it has to do with the color of my skin. I sincerely hope not.
-
July 2023 by Judi Lafleur
I felt the policy of returning without a receipt should be changed. I bought a pair of shoes to where to my brother's funeral. I lost the receipt and never wore the shoes. I returned them and they told me they would give me a fraction of what I paid. I was very distraught during this time and preparing to fly out.
-
July 2023 by Karen Stryker
There do not have the quality they used to have. Bought 6, Med size shirts, had to take 4 back. Sizes are all over the place. Some Med fit. Miss the old Penny, where a Med was a Med
