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December 2023 by angie golden
Not sure who the buyers are but the merchandise colors, patterns, fabrics range from granny to the Gap.Definitely not the Loft / Ann Taylor brand - known for quality professional clothing. Very disappointing as well as the prices being charged.Positive - the Staff was friendly & helpful.Buyers you need to come work in the stores so you can learn who your customers are.
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August 2023 by Kate N
This store always has great items. Everyone is extremely nice and helpful.
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July 2023 by Sheri Pacheco
Quick stop and Sale Sale Sold!! Great staff and fabulous selection! Loved wearing my new skirt out with my hubby for his Bday! Thank you!!
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May 2023 by Ted Dorff
Very helpful staff, great sales. My wife has a hard time finding things she likes that fit well in most places but at loft there are so many things that look great on her, from sporty, practical, to dressy.
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January 2023 by Zee Bee
Service was 5 star due to the attentiveness of the sales reps. They were very attentive.
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November 2022 by Monie Corona
The hours of operations are terrible! 10am till 5:30 if you work till 5 it’s hard to get there to shop. Went there today got there at 5:02 and the doors were locked. No sign or anything posted on the door. It’s difficult enough to get to the store during their hours and to make it in time to find the doors are locked a half hour before closing is not cool. Post a sign or something so customer know what’s going on.
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September 2022 by Lucille Sec
I spent an hour picking out clothes to try on from the sales rack. I left them in the dressing room to grab a different size. When I came back, all the shirts were gone, an employee had put them away. It was so annoying. This is why I shop online. Shopping in person is always a waste of time and terrible experience.
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July 2022 by Reid
Rude employees. Ugly clothes
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December 2021 by Kaye Anderson
I went shopping last minute yesterday. Melinda immediately greeted me at the door, helped me find what I needed and was very attentive while I was trying on clothes. She made recommendations and brought me different colors and sizes so I could stay in a dressing room. I really appreciate the help and I got what I needed in time for my date!
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August 2021 by Kristin G.
The most organized Loft store I've ever been in! Staff is very friendly. Was very impressed!
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April 2021 by Bell Ahhh
Love Loft clothing! Used to work here in college, enjoyed the environment. Unfortunately, the ABQ store has zero customer service, they close early, inventory is always low, and they don’t help in the wardrobe room. It’s unfortunate that they don’t emulate typical loft culture.
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April 2021 by Lis
The cashiers at this store have a major attitude. I wanted to exchange the size of some jeans and she just decides to just return to my acct instead. It’s not the first time it’s happened, pretty disappointing with the service that I don’t even want to shop at this store anymore even though I love the clothes.
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January 2021 by Sally Albq
The customer service is poor and a few of the associates are rude. This is the second time I've visited this store with in a week. Sadly won't be coming back.
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December 2020 by Lisette M.L.
The cashiers at this store have a major attitude. I wanted to exchange the size of some jeans and she just decides to just return to my acct instead. It’s not the first time it’s happened, pretty disappointing with the service that I don’t even want to shop at this store anymore even though I love the clothes.
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October 2020 by Proud Mom
Worst customer service. I give them try after try. I love the clothes but won't buy because they are so rude. It's like they go out of the way to avoid interaction with customers. I'm a retail store manager similar to Loft. If my associates did this they would be out! This is Albuquerque location. It's pretty shameful