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March 2025 by Justus Curry
Most unprofessional return desk associate I have ever dealt with. The Asian guy. On two separate occasions, this guy accused me of stealing and returning old products. I’m clearly returning the items that I recently purchased and had issues with. I spent thousands of dollars every week at Lowe’s as I own a remodeling company. This guy is clearly discriminating the company should terminate him immediately.
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March 2025 by chris s
Would be a littler nicer if u can find help in the store
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March 2025 by Bobbie Nelson
They should train their staff like Home Depot. Who acknowledge the customer. Home Depot has several people working in the paint department who actually know about paint and will work to help you. Lowe’s will have one. So you wait and wait. You have to ask for a plastic bag. Really!
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March 2025 by Burt Furt
Service absolutely sucks. Came in with my dog to get a couple of things and no one would check us out. She said self checkout is the new norm and told us to walk out. Not sure what that meant... and blamed corporate.
Why do your employess stand there and watch us do their jobs???
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March 2025 by Brian Price
Not enough heavy carts inside. I counted 25 in use by staff with materials stored on them on different aisles. Found one outside on the opposite end of where I needed it for hauling pavers
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March 2025 by Matthew Murillo
My wife and I had a terrible experience with the Lowe's on Juan Tabo. We placed a $5,000 appliance order five weeks ago, and they waited until 5 PM the day before the scheduled delivery to tell us that three of the five items were unavailable. We tried to speak with the "acting store manager," who was actually an assistant store manager posing as the store manager in the store manager's absence. He claimed the store manager had authorized him to act in that capacity and use that title, but the store manager later denied having that conversation with me. While the store manager appeared to attempt to offer some assistance, he refused to put anything in writing for other associates to see, effectively rendering his efforts performative. Both the assistant manager and another manager blamed each other for the communication failure and refused to provide corporate contact information for a complaint. The store manager also refused to acknowledge that his associates had failed to do their jobs properly, instead subjecting my wife and me to an endless cycle of lies and deceit. Contrast this with the helpfulness of a manager at the Paseo Del Norte Lowe's, who showed genuine concern. I strongly recommend shopping at the Paseo Del Norte Lowe's instead, where they seem to be more competent and treat customers with respect. I hope that Christopher and Jimmy learn how to help customers. District Manager still hasn't reached out to resolve these issues.
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March 2025 by Jason Treworgy
Edit: Place is still a complete poo show, I dont get how one lowes to another can be such a difference. Cashiers are nice at least, but everything else is horrible. I only need to go to one aisle, and in that one aisle it was just outright amazing what I had to go through. I walked the store, then walked the parking lot looking for ANY type of thing that wasn't a shopping cart, any of the three types of other types they had and besides so many of them being loaded up and just sitting abandoned, which I get but if you are loading online orders on those carts, what do you expect in store customers to do? It not that hard to grab a pallet and load up big orders for online orders and allow people grabbing their own things to actually be able to do so. I asked one employee for help and his response was check the parking lot, lmao. So I looked at him and said oh you want me to make another trip around the store and parking lot? Not gonna jump in and help? All of a sudden he was busy with another customer. How does a store fail on the simple things? They did have three broken carts by the door which people went to over and over and over just to find out they cant use them. Great place to park them. This place is still a complete management fail, also let's let all the customers park in the "Pro Parking" area and then go spend an hour loading a cart in the store while people who need to load or unload end up parking on sidewalks and make their own spaces. It would be a quick easy sign that would fix most of this saying active loading and unloading for pro customers. Failing on such small things. I miss the 3 to 4 lowes in the bradenton Sarasota area that were hands down away better due to management, I never went in a single time where there wasn't a store manager or asset manager actively on the floor doing thing and helping customers, setting the example. Two years here I have yet to see that, or anything close to that. Stores fail from the top down, a store will always have less than ideal employees but with proper active management those less than ideal encounters are few and far between. LOWES Juan Tabo has failed me as a customer for two years. It's sad that it's not a home depot in this spot since it's only two blocks away.
I find it really funny when you try to call the store to let them know that there is someone stealing pallets from the side of the building that the phone rang for 12 minutes straight. Pallets were 50 to 60 bucks a pop before the covid crisis drove prices up so cant imagine they are now and someone was getting em for free one after another walking them to their suv and making bank. Further more if I was calling to buy or for questions Id of been pretty ticked off the phone rang for over 12 mins. Good Job Lowes, Good Job.
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March 2025 by Carrie Lee Smith
Friendly, knowledgeable customer service. Some appliances have only a 2-day return window, like most hardware stores.
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March 2025 by Nathan Burt
Do not buy countertops through them. The contractor is unresponsive and quite terrible to work with. They messed up my measurements twice and had to schedule more appointments to fix that. I had to do all of the work to keep to keep contacting both the contractor and Lowe's to finally get the project completed 3 months late.
For the second portion of my project I was overcharged by Lowe's and after 3 months, about 12 calls and over 6 visits to the store I still do not have my money back.
Due to the lack of communication and poor management team, I strongly recommend going somewhere else for any services that you need.
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February 2025 by Bruce Hann
The check out yourself is getting worse. They need real cashiers. Oh, and stay away from the surveys. You will get adware and spam on your phone.
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February 2025 by Larry Bell
Good variety of products. Checking out is kind of clunky.
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February 2025 by D Bryant
The store needs to do more to keep its app up-to-date especially in the paint department. A lot of times the app will show they have six or seven or something but it can’t be found and the people working in paint don’t seem that excited about helping. :-/
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February 2025 by Thomas Tolbert
Customer service is getting really bad. Lowes is hiring lazy people that know nothing about store and expect you to do their job. Great selection, but you have to find it yourself.
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January 2025 by Andrew
Worst Lowe's Location and Worst Customer Service! Go anywhere else, unless you enjoy waiting for 30+ minutes to find an employee who seems unwilling to help, acts like they are doing you a favor and feeling like you dont matter.
This store or at least the management seems to value absent and poorly trained staff. The store is severely understaffed and the workers present seem like someone told them to run away from customers, hide in the back or act confused and not have answers to basic location questions.
Don't understand why this store remains open, especially because if your the manager you can see the ratio of staff to customers is terrible, which will cost Lowes returning customers and profits because customers cannot find materials and dont have anyone to ask.
For example, today I saw an older man trying to carry a Christmas tree by himself out of the garden area to the cashier because there were zero employees in the garden area and the security guard passed right by but did not say or do anything about it.
The Lowe's Paseo location is completely the opposite of this store, not understaffed and the Lowes employees there actually ask if you need help, seems to speak to different in management styles and priorities.
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January 2025 by G RockWilde
Staff needs training on customer service.
