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February 2024 by Gabriel C.
The Lowe's by the Walmart off of Bell is probably my second best experience at a Lowe's. They are available to help you with product pricing and much more. They don't fight you like Home Depot. They are quick to match prices and give an extra 10% for the hassle of going here and there. Thank you Lowe's and I always appreciate your help with items.
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February 2024 by Christopher Lamb
Great the employees are happy and helpful.
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February 2024 by George King
Your typical Lowe's store except the workers here generally appear to be sincere in making the customers happy.
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January 2024 by William Vering
Michael in luber/masonry was awesome! He went above and beyond with products for my concrete step project!
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January 2024 by Noel Jennings
No one to help you, cashiers are history. Company seems wokey.
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January 2024 by Ron G
I asked about broken bags of pellets and native lady was rude
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January 2024 by Bonnie Bell
I called to ask what time the paint department closes because I didn't want to be a nuisance and bug associated I saw around the store and when I asked to speak to the paint department they hung up on me after I had waited 15 minutes just listening to the phone ring. I never got frustrated with them and said please and everything. They're never helpful when you go in, and if they do decide to help, they treat you like you're an idiot. 0/10 don't reccomend.
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January 2024 by Ashley Lauer
First, the app was incorrect about which aisle the item I needed was. I spent 15 minutes trying to find an employee. I saw one on the floor, and one at the self check out. The one on the floor was already with a customer. The lady at the self checkout tried to help me, and told me where to find my item. Which was in a cage... Good luck finding someone to unlock the thing.I left without getting what I needed. I think only two people were working that day.
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January 2024 by Isaac M. Avila III
Great customer service. Was helped right away with what I needed and got it at a fair price.
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January 2024 by Jessica Turner
The staff is non-existent if you do find one they are rude customer service is the worst they're so worried about the stupid chain being locked or unlocked they have no line in order to have customers wait their turn but the people in front at returns are the worst they are so rude
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January 2024 by Chris Mullins
Shop here all the time.Usually a problem free experience.
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January 2024 by said Hamdani
Update:Unbelievable. Was able to get hold of Executive Customer Relations and straight and she said. There is nothing they can do after selling me trash. Stay a way from Lowe’s and support local small businesses. ShameStay way from Lowe’s if you need to remodel or do business. Here is what I got after paying almost 17000.00 for customized cabinets. I have been back and forth with store managers and none of them worth a minute. Sharing what I got for 17k and they are not willing to fix the issue.We paid for somebody from Lowe’s to come and take the measurements and nothing is right. Design is wrong and moldings are wrong, paint is not the same and it’s just a mess and they we are out of the kitchen since early September.1- wasted time with previous manager Andrew.2- I was pushed to another manager Larry3- dealed with other manager Jim4- was able to get hold of Nat and still nothing5- I was promised to meet with district manager Walter and he didn’t show up to the meeting.6- that lady helped us and missed up everything just disappeared abs no one to take over.The worst place I had to deal with. Zero management and nobody want to own the issue they did to me.
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January 2024 by Kathy K
Today I was shopping for a new washer for my daughter. Time is of the essence when you have four children! I found two models that fit our specifications. I had started at the 12th St location assisted by the very lovely Abrista. The store had neither model and an online purchase was not an option for immediacy due to low inventory. So she called the other stores for assistance. We subsequently connected to the very charismatic Jim at the Juan Tabo location. Jim went out of his way to verify the model was in stock before I drove over. Both Abrista and Jim provided outstanding service. Jim shared a very cool, personal experience he had with an outstandingly good Samaritan which matched the theme of this day. Our family thanks you for your over the top assistance. I'll continue to be a "return" customer. I hope management sees this review and recognizes both Jim and Abrista.
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January 2024 by Reed Milewicz
I tried ordering a vacuum cleaner from this Lowe's via same-day delivery and received the wrong delivery order. This turned into a week-long ordeal with me making multiple phone calls and being unable to get in touch with people in the store (their system literally kicked me off the line 5 different times while on hold) followed by multiple in-person visits. They offered to give me a refund but refused to give a vacuum cleaner. In theory they should have still had the one I paid for, but they perhaps could have held onto my money until they got that model back in stock or offered to give me another, similar model. The customer service people were very nice and professional (which is why I'm not giving only one star), but the impression I got was that Lowe's as an establishment did not want my money, and I felt they were encouraging me to go to a competitor instead. I'm not angry (it's corporate's fault their systems are so terrible, not the employees'), but I feel reluctant to shop at Lowe's in the future because I can't count on them to give me what I pay for.
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January 2024 by Dave I
Have given them in the past 4 - 5 stars. I reduced my rating based on them lowering US Veterans into nothing special. For shame.
