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February 2024 by Reanna D
Got me in and out as soon as I arrived. Staff were polite and very helpful
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February 2024 by Christie S.
never again! I paid $1000 for a brake job on a car and those brakes completely failed five months later. Being distrustful of what kind of scam they might pull on me if I brought it straight back to them, I had another mechanic look at it and take it apart to avoid them lying to me and telling me the master cylinder was the problem or something like that and charging me agsin. The brakes were totally rusted out and metal on metal and the seal had broken so brake fluid would just pour straight out of the vehicle. I explained there was zero brake function, and yet they told me I needed to drive the car down to Albuquerque to have them look at it. I explain to them I live way out in the east mountains, and would have to drive down the canyon with zero brake function. After multiple phone calls and much persistence and arguing from me, the manager at a different shop agreed to to have the car towed down there at their expense. After the Midas employees looked at the brakes they tried to tell me it was my fault because they must've gotten damp! They then tried to tell me I should have some additional repairs made, and got angry when I said, no. After a long drawn out battle with them, they did replace their faulty brakes. I'm still not sure if they put junk parts from China on or never really replace the brakes to begin with. then, when we went to pick up the car , we found it parked half on the sidewalk, it had been left unlocked over the weekend and had a dead battery.
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January 2024 by Timeless Limitless
Don't go here these guys are idiots
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January 2024 by TrailzRock
The service was great. My only issues was with the advertised flyer that brought me in for the oil change. It should specify that Midas will not change your oil with semisynthetic if your car recommends synthetic. I said recommends not require. Midas would not change the oil for me if I didn't use synthetic. Again, my 2017 Chevy Volt can take any oil, it's just recommended that you use synthetic. Still they would not change the oil for me unless I use the more expensive synthetic. I changed it because it would have been a waste of my time to go somewhere else. Not good business practice.
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January 2024 by Alleka
My car unexpectedly broke down and I was able to drive it across the street from this Midas. I thought I was just out of power steering fluid (shows how much I know about cars lol) and so I walked across the street to see if I could purchase some power steering fluid. The guys working there said they would gladly take a look at my problem and top off my fluid if that was the problem. Turns out my secondary belt broke because a rock had gotten kicked up into the pulley system. Dwayne, the assistant manager, offered to fix the belt the same day, which never happens, but this was crucial because I don't live in Albuquerque. He kept me updated on the happenings with my car on a regular basis even when the part guy brought the wrong belt. Dwayne was professional and very pleasant to talk with. I will be returning for future car needs. Thank you Dwayne and other staff for being amazing people.
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January 2024 by Pete Kachew
Made an early morning appointment. No one called to confirm my appointment so I went in anyways. All the garages full and they had a line of guys waiting for their appointments. The guy at the counter pretty much ignored everyone waiting and he was not friendly. I’ve never seen a MiDas as bad as this one before.
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December 2023 by Tiffany moore
Michael made my experience (replacing a tire under warranty) as perfect an experience as I could ever hope to receive in any given situation. He came across as extremely experienced and knowledgeable, and extremely accommodating. 10/10 would recommend to anyone dealing with car issues!
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November 2023 by TJ Jaxon
Would highly recommend this Midas to anyone needing repairs or maintenance! I brought in my new car for a free alignment inspection and after the inspection it turned out that the vehicle was sightly out of alignment and the tires seemed to be off balance. Dwayne was very communicative about the process they would need to do, and warned me of potential (but unlikely) damage prior to working in my car. I was lucky enough to get the head tech: Nigel, who was able to sort the alignment issues with the vehicle. Will definitely be doing more business here in the future. LOOKS CAN BE DECEIVING! Don’t over look this place!
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November 2023 by D'Aun Flesher
The owner, Michael, seems genuine and always finds ways to help the customer. He seems very honest and he has recommended the right products without unnecessary upsells, and gives all the needed information for the decision that I make, and he doesn't try to fight whatever decision you make. They can get pretty busy, so appointments are a good idea, but they make every effort to accommodate walk-ins and they provide a realistic time expectation. I have bought 2 sets of tires here and gotten several repairs, oil changes, alignments etc. Better experience than I've had at Jiffy Lube, Firestone, and Costco/Sam's where I used to go for these needs. HIGHLY recommend.
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November 2023 by Brynne Covey
Dwayne, Robert, and Michael went above and beyond with helping me fix my truck. I came in after my car unexpectedly broke down, and two days later they were done with several services. The assistant manager, Dwayne—thanks again!! :)— helped me and worked discounts and was so personable; it made a terrible situation so much more tolerable. Of course, as car maintenance tends to do, several more issues were discovered with my ‘04 Nissan, but they assured me they were doing everything they could to make her safe and at the most affordable price they could offer. I hadn’t put in much work at all to my truck, but she’s running so much better. Everyone there, even the technician, Nigel, were amazing and did the best they could. They absolutely will have my business in the future :)
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September 2023 by Jessica R.
I always get nervous taking my car to shops especially as woman but Dwayne was super helpful and transparent throughout the whole process! He showed me everything that was wrong with my car and made me feel at ease throughout my experience! Definitely will be coming again! (:
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September 2023 by emani brooks
Great service! Michael always does a great job of working with me on price and making sure I leave with my car better than I came. The only Midas I will go to!Services: Tires
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September 2023 by Elizabeth Ceballos
This is a great location if you want to waste your time. I called and asked if they were busy and if they take care of my car right now...the guy who answered the call said yes so when I got there all the stalls were full.. I went in and he said it would be 20 minutes..20 tuner into 40 minutes. So I left. He should have told me the truth, instead he wasted my time!!
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September 2023 by Jeff Sharpe
As of writing this review, I have reached out to Midas Corporate 2-3 times with no response so I wanted to detail what happened to me so others are aware.I went in for an oil change on 04/14/2023 and left my car keys with Michael Smith and went home. Michael called me about 30-40 minutes later and told me "We could barely get your car into the garage because the transmission was acting up so bad." I have never had transmission issues. On the phone Michael told me that it would cost $7,500-10,000 to fix, in person just a few minutes later he increased the upper limit of the price to $12,500, a 25% increase! A tech drove me around the block and kept pointing out that my transmission was in bad shape with every shift. I didn't notice anything out of the ordinary. Michael also told me my transmission fluid was low and he wouldn't top it off as it would make my transmission worse which I later found out, from another mechanic, is inaccurate.A month or two prior I had my car extensively checked out at Firestone and they did a few things including looking at the transmission and a transmission flush. Immediately after leaving Midas, I made another appointment at Firestone and told them all that Michael had told me about how my transmission was in real bad shape and could lock up at any time now. Firestone took a look at my transmission and drove my car around for about 15 minutes, and said nothing was wrong with it, they even topped off my transmission fluid for me!I also wanted to point out that Kelley Blue book states that a fair price to pay to replace a transmission in my vehicle is between $4837 and $5201 (parts + labor). Where does $12,500 come from, literally over double! This was an attempt to scam me and I didn't fall for it.Edit: Shortly after posting my review, Midas responded with a link. I've already reported this to Midas corporate two or three times and they have done nothing to resolve this issue. Which is why I am leaving this review here so that others will know to avoid this business. It's disgusting and heartbreaking that Michael would try to scam someone out of as much money as he tried to do to me. Saying "sorry" doesn't cut it. The only reason he is "sorry" is because I'm coming forward and being vocal about it. Where is the integrity? There's a reason this Midas has the lowest possible rating from the better Business bureau. Stay far away.
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September 2023 by C M
Dwayne and the guys here are awesome. Fair prices and great work. Drove past multiple shops to go here because I trust them.Service: Wheel alignment