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October 2023 by A S.
It's unfortunate I have to post a negative review. I don't write reviews often but had an absolutely awful experience with Mimi Green. I gave them several opportunities to make it right but they have chosen not to. Very dissatisfied with my purchase! I ordered a Sage green collar and leash and was sent a much darker green. I reached out to see if they could send the correct color, and they told me that was the correct color. It's clearly not. I've included an image showing the color difference. I showed them their own pictures from their website as well as photos from others' reviews who ordered Sage. They look completely different. They just gave me excuses like the collar in the picture had significant wear and tear... Poor customer service. If the color they sent me is really the correct color then they should change the name of the color and the promotional images because that is false advertising. I suspect their supplier no longer has that color available so they gave me whatever green they had. I expected a remake in the correct color or a refund if that color is no longer available. But, they offered me 50% off a new purchase if I want to pick another color but I now know their colors are not accurate and will look completely different in person so I do not want to place another order. I have lost trust. Then, after a lot of back and forth, they offered me a 50% refund if I send it back, and they'd donate it. I do not want my personal information (which is engraved on the collar) to be donated. It's a shame because I got all the bells and whistles and gave them an expensive order. It's too bad that they couldn't just admit their mistake and remake it in the correct color or provide a refund. I was not valued as a customer, and now they've lost a customer. Plus, I've noticed that the collar has been stretching out. It's on the tightest it can go and it's definitely now bigger on my puppy's neck than it was when I first put it on days prior.
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July 2022 by Krissy Williams
Best collars out there. Awesome color selections and styles and they hold up well against the tough bully breeds!
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January 2022 by T J
Thanks to Mimi Green, my little Chihuahua Terrier mix, and Doberman are both looking super stylish for the holidays! My 100-pound Doberman walks nicely on the leash for the most part, but there are times he decides to pull on the leash (he is strong like an Ox, no kidding). He has now had several collars that I purchased from different makers, but he has destroyed all of them lol. I think the dog collar from Mimi Green is going to last longer since he has already used it for a month, and so far, the collar looks like it is in good shape. The big guy got the black velvet collar with a burgundy bow, and my little one a red collar with a beautiful flower, she looks so cute and classy. I really appreciate Mimi Green, especially since they are a local company. The customer services is awesome, and the owners piked the collars for us. I highly recommend this company for anyone who are looking to dress up they fur babies that being for special occasions,or everyday use!
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December 2021 by Kirrin P.
Do not purchase from this company. I ordered the Fi Compatible Starlight Glitter Velvet Collar in grey and when I received it it was not grey. I reached out to the company since I paid $62 for the collar and they would only offer 50% off my next purchase, not correct the collar for free after they sent they wrong thing. I sent pictures showing what I received versus what was advertised and they sent a picture back claiming it was what was advertised but the picture sent was not on their website. Do not buy from them!
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December 2021 by Karla L.
The Fi collar is great, and got an attachment from here for it - and it's SO heavy. The Buckle is heavier and makes the collar heavier than anything I could even wear, let alone my small dog. Returning for something g more reasonable and not a 5 lb collar
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June 2021 by Maggie C
This company is such a gem! I stumbled across this brand on Instagram and could not be more pleased to call them an obsession! All of my collars are from here and they never disappoint! We love the biothane/waterproof collars for our outdoor adventures and the martingale buckle collars for our daily walks. I love being able to completely customize with choices in lining colors to match the fabrics and all of the prints are so cute! We love Mimi Green and will forever be customers!!
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June 2021 by Gabi Browne
I recently had an issue with a collar I purchased earlier this year. Without hesitation, Mimi Green responded to my email and sent a replacement all within 24 hours! Besides the collar being absolutely gorgeous, their customer service is unparalleled. Thank you for such a positive experience!
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June 2021 by Victoria Reilly
I ordered 2 collars from this shop. They one I had engraved was done so poorly it looks nothing like their pictures. It looks faded and like a toddler did it. Their response to me was (that is how our engraver works…) I’m sorry you can re order a new collar if you’d like but we do not refund. I spent over $120 and expected to get high quality items. I am beyond disappointed in their products and customer service.
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June 2021 by Autumn Woodley
I have ordered 6 collars now through this company! (I have four dogs) My last one didn’t work the best for my puppy. The color, the fit, the way it wore.. everything was off. After speaking to customer service they allowed me to pick a whole new collar and shipped completely free. I am so beyond happy with them and would never order another collar anywhere else.
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May 2021 by Lyndsay Juhl
Love Mimi green. We’ve order a few collars over the years. The look great. Love that all the info is on the buckle so no noise when the dogs move. Also customer service is great!!! I always recommend them to anyone with a dog!
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March 2021 by Lee M.
We got a beautiful rescue puppy named River on January 2, 2021. Since at our age she may be our last dog, we're working hard to spoil her, and we wanted to buy her a special collar. After quite a bit of online searching, we found the Mimi Green store, which has all sorts of nice things but one thing that stood out was the opportunity to have an engraved brass ID plate. We ended up buying the 1" pink waterproof PU "leather" collar in the martingale style with the brass plate and chain. To say it's absolutely perfect is a bit of an understatement, as it enhances her aura of imperious approachability, which you can see from the photos. We can't wait for the brass to tarnish with time which will add just the right touch of sprightly gravitas. It's early days yet but we love everything about the collar - and River - so far. In my excitement over the collar, I almost forgot to talk about the customer service: since I'd never bought a collar online, I had several questions about the styling, fit, etc. and Laura was extremely responsive, patient and helpful. The end result is we got just what we wanted and will definitely return to Mimi Green for future puppy needs.
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February 2021 by Simba & Nala
My dogs look fabulous in all of their Mimi Green gear! We have been happy customers with this company for two years now, and the customer service is always genuinely nice with quick responses. Their turnaround time is out of this world! The custom engraving is so professional and they really take their time to make sure every item is beautiful! I send all of my friends and family to Mimi Green and will continue making them my dog gear company of choice!
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February 2021 by Sonia Pettorosso
Very rarely if ever I write a bad review, If I could give a zero star I would. The sizing chart on their website is incorrect. the collar I received was way too big for my dog. I was willing to compromise and offer to return product at my expense for a refund or exchange and they were not willing to accommodate at all. In email correspondence they mentioned more than once for me to have understanding towards smaller business during pandemic and although I completely agree with that statement it also goes both ways towards customers whom have reduced hours with reduced income. I highly recommend you DO NOT purchase from this company they have no idea on how to treat customers nor wish for return repeat business.
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February 2021 by Maggie Cardona
This company is such a gem! I stumbled across this brand on Instagram and could not be more pleased to call them an obsession! All of my collars are from here and they never disappoint! We love the biothane/waterproof collars for our outdoor adventures and the martingale buckle collars for our daily walks. I love being able to completely customize with choices in lining colors to match the fabrics and all of the prints are so cute! We love Mimi Green and will forever be customers!!
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January 2021 by J
The seller does not accept returns, but rather tries to get you to buy more expensive (yet poor quality) merchandise at a 50% discount. The Seller claims "We use super-strong materials and hardware, but note our products are not warrantied for tie-out use." However, I've used the collars for less than a week and my puppies(red labs 7 months) have managed to chew through one of the collars and buckle. You are better off going to petco-- the collars lasted me over 4 months and I still have them and had to put them back on my dogs since the collars from Mimi Green were cheap. I was expecting quality collars for the price I was paying. Spent a little extra on the leashes so they would match. Now I'm stuck with two leashes, 1 collar and 1 already chewed/destroyed collar. Not worth the money.
